Exam 10: The Baldrige Framework for Performance Excellence

Leadership,strategic planning,and _____ categories represent the "leadership triad."

The Baldrige Award is a better fit to the national culture of _____ than it is to the United States.

In the 1990s,New Jersey-based health care provider AtlantiCare built its operations around the concept that:?

In the first stage of the Baldrige Award process,each application is thoroughly reviewed by approximately seven examiners chosen from among leading professionals in business,education,health care,and nonprofits (all of whom are volunteers).

In the Baldrige assessment,_____ refers to the extent to which the approach is applied by a company in addressing item requirements relevant and important to the organization,the approach is applied consistently,and the approach is used by all appropriate work units.

Six Sigma projects can be categorized in different levels,based upon their impact on results.Level 1 projects:

In 2005,Baldrige introduced the concept of _____-which refers to an organization's ability to address current business needs and to have the agility and strategic management to prepare successfully for the future,and to prepare for real-time or short-term emergencies-into the criteria.

The Canadian Awards for Business Excellence quality criteria are similar in structure to the Baldrige Award Criteria.

Explain how the Baldrige Criteria,ISO 9000:2000,and Six Sigma approach process management.

Which of the following statements is true of AtlantiCare?

In the 1990s,New Jersey-based health care provider AtlantiCare adopted the:

The competitive strategy level is where organizational strategy and Six Sigma must align,because it is at this level that the tools of Six Sigma can be most effectively applied.

ISO typically focuses on product and service conformity for guaranteeing equity in the marketplace and concentrates on fixing quality system problems and product and service nonconformities.

The _____ represent the underlying philosophy of the Baldrige Criteria.

Six Sigma can have a significant impact on the cost of quality because of its focus on financial return.

Joseph Juran viewed the Baldrige Award as a competition,which was fundamentally at odds with his teachings.

Which of the following statements is true of the development of the Baldrige Criteria?

In the context of the criteria for performance excellence,the strategic planning category is positioned as the foundation for all other categories in the systems framework that underlies the Baldrige philosophy.

Broadway Inc.is a leading automobile manufacturer.To achieve customer satisfaction,during the process of producing a product or service,its management continuously gathers information needed by internal customers for process control activities to ensure that the product or service is meeting the critical to quality parameters.The management of Broadway Inc.is said to be following the _____ methodology.

Cindy Hayes,the CEO of Spurling Inc.,wants the organization to focus on measuring product quality,driving process improvement,and cost savings throughout the organization.To this end,she makes different teams and provides champions to sponsor projects,provides training resources,and communicates progress and achievements.The entire plan is integrated into the strategic planning process.Project selections are made based on understanding of the financial as well as the nonfinancial benefits to the organization.Cindy Hayes is practicing the _____ methodology to lower the cost of quality because of its focus on the financial return.