Exam 14: Building and Sustaining Quality and Performance Excellence

As performance excellence practices are used routinely within an organization,its people learn to believe in the underlying principles of total quality,and cultural changes can occur.

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(True/False)

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Question 1

Correct Answer:

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True

What do Corning's innovations include?

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(Essay)

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Question 2

Correct Answer:

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Corning's innovations include Gorilla Glass,a tough and damage-resistant application for touch screens on smartphones,tablets,slates,notebooks,and televisions,and telecommunications products such as optical fiber and cable connections systems that link people and businesses worldwide.

A process focus is not a necessary prerequisite for the effective implementation of Six Sigma within an organization.

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Question 3

Correct Answer:

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False

With respect to American Express's change process,which of the following steps answer the question "What have we learned and how can we leverage it?"

(Multiple Choice)

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Question 4

In times of change,organizational learning benefits more from transformational leadership.

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Question 5

Corning achieved a milestone in 1995 when its telecommunications products division received what award?

(Multiple Choice)

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Question 6

Culture is driven by:

(Multiple Choice)

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Question 7

How often does each Corning employee use performance excellence tools?

(Essay)

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Question 8

_____ refers to consistency of plans,processes,information,resource decisions,actions,results,and analyses to support key organization-wide goals.

(Multiple Choice)

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Question 9

In times of change,organizational learning benefits more from _____ leadership.

(Multiple Choice)

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Question 10

With respect to American Express's change process,which of the following steps answer the question "What will the change look like?"

(Multiple Choice)

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Question 11

How much money did performance excellence tools save Corning in an eight-year period?

(Essay)

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Question 12

Strategic change is confined to a particular unit,division,or function while process change motivates organization-wide changes in behavior.

(True/False)

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Question 13

List a few characteristics of small firms that adversely affect the implementation of TQ principles.

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Question 14

An accumulation of continuously improving process changes always leads to a positive and sustainable culture change.

(True/False)

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Question 15

Which of the following concepts and assumptions are included in GE's virtuous teaching cycle?

(Multiple Choice)

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Question 16

Within GE,Six Sigma includes a diverse population of technical and nontechnical people,managers,and others from key business areas who work together as a team to attack a problem using the _____ approach.

(Multiple Choice)

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Question 17

What are the five key behaviors as suggested by Juran and others to develop a positive quality culture?

(Essay)

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Question 18

Summarize a culture of performance excellence within an organization.

(Essay)

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Question 19

Sustainability requires continual learning.

(True/False)

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Question 20

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As performance excellence practices are used routinely within an organization,its people learn to believe in the underlying principles of total quality,and cultural changes can occur.

What do Corning's innovations include?

A process focus is not a necessary prerequisite for the effective implementation of Six Sigma within an organization.

With respect to American Express's change process,which of the following steps answer the question "What have we learned and how can we leverage it?"

In times of change,organizational learning benefits more from transformational leadership.

Corning achieved a milestone in 1995 when its telecommunications products division received what award?

Culture is driven by:

How often does each Corning employee use performance excellence tools?

_____ refers to consistency of plans,processes,information,resource decisions,actions,results,and analyses to support key organization-wide goals.

In times of change,organizational learning benefits more from _____ leadership.

With respect to American Express's change process,which of the following steps answer the question "What will the change look like?"

How much money did performance excellence tools save Corning in an eight-year period?

Strategic change is confined to a particular unit,division,or function while process change motivates organization-wide changes in behavior.

List a few characteristics of small firms that adversely affect the implementation of TQ principles.

An accumulation of continuously improving process changes always leads to a positive and sustainable culture change.

Which of the following concepts and assumptions are included in GE's virtuous teaching cycle?

Within GE,Six Sigma includes a diverse population of technical and nontechnical people,managers,and others from key business areas who work together as a team to attack a problem using the _____ approach.

What are the five key behaviors as suggested by Juran and others to develop a positive quality culture?

Summarize a culture of performance excellence within an organization.

Sustainability requires continual learning.

Introduction to Quality

Foundations of Quality Management

Customer Focus

Workforce Focus

Process Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Strategy and Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

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