Exam 4: Workforce Focus

_____ refers to an organization's ability to ensure sufficient staffing levels to accomplish its work processes and successfully deliver products and services to customers,including the ability to meet seasonal and varying demands.

According to Hackman and Oldham work design model,"skill variety" is a core job characteristic that refers to:

Which of the following practices will lead to effective recognition and rewarding of employees?

Which of the following is the biggest cost in any customer service turnover model?

Employees who participate in team activities feel more empowered and receive better training in both job-related and problem-solving skills.

Why is it important to assess workforce engagement and satisfaction? How do organizations measure workforce effectiveness?

Employee involvement (EI)refers to any activity by which employees participate in work-related decisions and improvement activities,with the objectives of tapping the creative energies of all employees and improving their motivation.

The process of subjectively evaluating the quality of an employee's work is known as _____.

Hewitt Associates uses _____ analysis to determine the most important drivers of retention for CS representatives.

Discuss the final phase of American Honda's three-phase learning model.

In the adjourning stage of a team's life cycle,the team members cooperate with each other to solve problems and complete the goals of their assigned work.

What is the goal of the final phase of American Honda's three-phase learning model?

According to Hackman and Oldham work design model,_____ is the degree to which a worker can perceive a task,as a whole,identifiable piece of work from start to finish.

Rational thinking skills have been successfully taught at American Honda for many years in a _____.

What advantages does employee engagement offer to an organization over traditional management practices?

According to Herzberg's Two-Factor theory,which of the following factors is an example of a motivational factor?

Stella works as a customer service executive at a firm that manufactures computer systems.She is motivated to perform her job effectively,as she is aware that her job of helping customers to resolve technical issues has a direct impact on the performance of the organization.Which of the following job characteristics,as identified by Hackman and Oldham in their work design model,is motivating Stella in the above scenario?

Which of the following stages of a team's life cycle takes place when team members disagree on team roles and challenge the way that the team will function?

Describe the second phase of American Honda's three-phase learning model.

According to Herzberg's Two-Factor theory,which of the following factors is an example of a maintenance factor?