Question 1

What are the Seven Management and Planning Tools?

Accepted Answer

Managers may use a variety of tools and

Question 2

In the policy deployment process,employees negotiate with management the performance measures that are used to indicate progress toward accomplishing the objectives.

Accepted Answer

A) True 
 B)False

Question 3

A _____ statement articulates the basic characteristics that shape an organization's view of the future and its strategy.

Accepted Answer

A) value 
B) mission 
C) vision 
D) leadership 
A) value 
B) mission 
C) vision 
D) leadership

Question 4

_____ is essentially a quality-based approach to executing a strategy by ensuring that all employees understand the business direction and are working according to a plan to make the vision a reality.

Accepted Answer

A) Policy deployment 
B) Mission development 
C) Value development 
D) Quality orientation 
A) Policy deployment 
B) Mission development 
C) Value development 
D) Quality orientation

Question 5

Matrix data analysis takes data and arranges them to display quantitative relationships among variables to make them more easily understood and analyzed.

Accepted Answer

A) True 
 B)False

Question 6

How does Six Sigma help Cigna improve quality and productivity?

Accepted Answer

Cigna looks at the cost of doing nothing

Question 7

A key role of strategic planning is to align work processes and learning initiatives with an organization's strategic directions.

Accepted Answer

A) True 
 B)False

Question 8

An interrelationship digraph shows that every idea can be logically linked with more than one other idea at a time and allows for "linear thinking" rather than "lateral thinking."

Accepted Answer

A) True 
 B)False

Question 9

Gary Hamel and C.K.Prahalad suggested that a core competency meets three conditions.Which of the following is NOT one of them?

Accepted Answer

A) It is difficult for competitors to imitate. 
B) It contributes significantly to customer benefits. 
C) It provides access to many products and markets. 
D) It provides focus to the organizational objectives. 
A) It is difficult for competitors to imitate. 
B) It contributes significantly to customer benefits. 
C) It provides access to many products and markets. 
D) It provides focus to the organizational objectives.

Question 10

In the line and staff form of organization structure,quality managers and inspectors may take on the role of guardians of quality.

Accepted Answer

A) True 
 B)False

Question 11

In policy deployment,the _____ process is called catchball.

Accepted Answer

A) negotiation 
B) implementation 
C) review 
D) communication 
A) negotiation 
B) implementation 
C) review 
D) communication

Question 12

The goal of _____ is to envision the future for purposes of decision making and resource allocation.

Accepted Answer

A) environmental assessment 
B) strategy development 
C) work systems 
D) core competencies 
A) environmental assessment 
B) strategy development 
C) work systems 
D) core competencies

Question 13

In the policy deployment process,the _____ forms the basis for shorter-term planning.

Accepted Answer

A) operational plan 
B) organizational objective 
C) mission statement 
D) long-term strategic plan 
A) operational plan 
B) organizational objective 
C) mission statement 
D) long-term strategic plan

Question 14

Decisions about work systems are _____.

Accepted Answer

A) operational 
B) strategic 
C) customer-focused 
D) administrative 
A) operational 
B) strategic 
C) customer-focused 
D) administrative

Question 15

As part of its strategic planning process,managers at Cigna learn what behaviors are required to ensure effectiveness.Discuss.

Accepted Answer

As part of its strategic planning proces

Question 16

The Seven Management and Planning Tools had their roots in post-World War II operations research developments in Japan,but were combined and refined by several U.S.companies over the past several decades as part of their planning processes.

Accepted Answer

A) True 
 B)False

Question 17

What are core competencies? Describe its characteristics.

Accepted Answer

Core competencies refer to an organizati

Question 18

Essentially,strategy deployment links the _____,who focus on "doing the right thing," with the _____,whose focus is on "doing things right."

Accepted Answer

A) management; employees 
B) leaders; supervisors 
C) innovators; coordinators 
D) planners; doers 
A) management; employees 
B) leaders; supervisors 
C) innovators; coordinators 
D) planners; doers

What are the Seven Management and Planning Tools?

In the policy deployment process,employees negotiate with management the performance measures that are used to indicate progress toward accomplishing the objectives.

A _____ statement articulates the basic characteristics that shape an organization's view of the future and its strategy.

_____ is essentially a quality-based approach to executing a strategy by ensuring that all employees understand the business direction and are working according to a plan to make the vision a reality.

Matrix data analysis takes data and arranges them to display quantitative relationships among variables to make them more easily understood and analyzed.

How does Six Sigma help Cigna improve quality and productivity?

A key role of strategic planning is to align work processes and learning initiatives with an organization's strategic directions.

An interrelationship digraph shows that every idea can be logically linked with more than one other idea at a time and allows for "linear thinking" rather than "lateral thinking."

Gary Hamel and C.K.Prahalad suggested that a core competency meets three conditions.Which of the following is NOT one of them?

In the line and staff form of organization structure,quality managers and inspectors may take on the role of guardians of quality.

In policy deployment,the _____ process is called catchball.

The goal of _____ is to envision the future for purposes of decision making and resource allocation.

In the policy deployment process,the _____ forms the basis for shorter-term planning.

Decisions about work systems are _____.

As part of its strategic planning process,managers at Cigna learn what behaviors are required to ensure effectiveness.Discuss.

The Seven Management and Planning Tools had their roots in post-World War II operations research developments in Japan,but were combined and refined by several U.S.companies over the past several decades as part of their planning processes.

What are core competencies? Describe its characteristics.

Essentially,strategy deployment links the _,who focus on "doing the right thing," with the _,whose focus is on "doing things right."

Introduction to Quality

Foundations of Quality Management

Customer Focus

Workforce Focus

Process Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Building and Sustaining Quality and Performance Excellence

Filters

Exam 11: Strategy and Performance Excellence

What are the Seven Management and Planning Tools?

In the policy deployment process,employees negotiate with management the performance measures that are used to indicate progress toward accomplishing the objectives.

A _____ statement articulates the basic characteristics that shape an organization's view of the future and its strategy.

_____ is essentially a quality-based approach to executing a strategy by ensuring that all employees understand the business direction and are working according to a plan to make the vision a reality.

Matrix data analysis takes data and arranges them to display quantitative relationships among variables to make them more easily understood and analyzed.

How does Six Sigma help Cigna improve quality and productivity?

A key role of strategic planning is to align work processes and learning initiatives with an organization's strategic directions.

An interrelationship digraph shows that every idea can be logically linked with more than one other idea at a time and allows for "linear thinking" rather than "lateral thinking."

Gary Hamel and C.K.Prahalad suggested that a core competency meets three conditions.Which of the following is NOT one of them?

In the line and staff form of organization structure,quality managers and inspectors may take on the role of guardians of quality.

In policy deployment,the _____ process is called catchball.

The goal of _____ is to envision the future for purposes of decision making and resource allocation.

In the policy deployment process,the _____ forms the basis for shorter-term planning.

Decisions about work systems are _____.

As part of its strategic planning process,managers at Cigna learn what behaviors are required to ensure effectiveness.Discuss.

The Seven Management and Planning Tools had their roots in post-World War II operations research developments in Japan,but were combined and refined by several U.S.companies over the past several decades as part of their planning processes.

What are core competencies? Describe its characteristics.

Essentially,strategy deployment links the _____,who focus on "doing the right thing," with the _____,whose focus is on "doing things right."

Introduction to Quality

Foundations of Quality Management

Customer Focus

Workforce Focus

Process Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Building and Sustaining Quality and Performance Excellence

Filters

Essentially,strategy deployment links the _,who focus on "doing the right thing," with the _,whose focus is on "doing things right."