Exam 9: Process Improvement and Six Sigma

Which stage of the PDSA cycle consists of studying the current situation,understanding customer expectations,gathering data,and testing theories of causes?

The fundamental premise of PDSA cycle is that improvement comes from the application of knowledge.

The cause-and-effect diagrams are constructed in a brainstorming type of atmosphere.

List the steps followed in the creative problem-solving strategy pioneered by Alex Osborn.

The vertical axis on a run chart is the time scale.

The bottom-up way to generate six sigma projects is generally tied to business strategy and is aligned with customer needs.

Projects are the vehicles that are used to organize and to implement Six Sigma.

With respect to 5S,which of the following Japanese terms refer to formalizing procedures and practices to create consistency and ensure that all steps are performed correctly?

In which of the following stages of the FADE approach does the team work to describe the process in detail,determine what data and information are needed,and develop a list of root causes for the problem?

In the context of Six Sigma teams,who among the following are fully trained Six Sigma experts with extensive technical training who perform much of the technical analysis required in Six Sigma projects,usually on a full-time basis?

Both Six Sigma and lean approaches are driven by customer requirements,focus on real dollar savings,have the ability to make significant financial impacts on the organization,and can easily be used in non-manufacturing environments.

What are the 10 important considerations for data collection suggested by the Juran institute?

In the context of a Six Sigma team,green belts are full-time Six Sigma experts who are responsible for Six Sigma strategy,training,mentoring,deployment,and results.

List some of the contrasting features between total quality management (TQM)and Six Sigma.

Six Sigma is focused on improvement with little financial accountability whereas TQM requires a verifiable return on investment and focus on the bottom line.

What are the three major efforts currently addressed by the consortium of the four Milwaukee-based organizations committed to improving patient safety?

In which of the following stages of the PDSA cycle is the plan implemented on a trial basis,such as in a laboratory,pilot production process,or with a small group of customers,to evaluate a proposed solution and provide objective data?

In the context of a Six Sigma team,who among the following is typically a senior-level manager who owns the Six Sigma project and is responsible for its completion and results?

Lean production approaches focus on the elimination of waste in all forms,including defects requiring rework.

In a bottom-up approach to Six Sigma projects,_____ choose the projects that are well-suited to the capabilities of teams.