Question 1

At KARLEE,each customer is assigned a(n)
That is on call 24 hours a day for day-to-day production issues.

Accepted Answer

A) technical representative 
B) agent 
C) three-person customer service team 
D) contact 
A) technical representative 
B) agent 
C) three-person customer service team 
D) contact C

Question 2

The essence of Crosby's quality philosophy is embodied in what he calls the:

Accepted Answer

A) absolutes of quality management. 
B) the breakthrough sequence. 
C) quality trilogy. 
D) Deming chain reaction theory. 
A) absolutes of quality management. 
B) the breakthrough sequence. 
C) quality trilogy. 
D) Deming chain reaction theory. A

Question 3

Describe the three steps to quality which summarize Feigenbaum's quality philosophy.

Accepted Answer

Feigenbaum's philosophy is summarized in his three steps to quality:
.Quality Leadership: A continuous management emphasis is grounded on sound planning rather than reaction to failures.Management must maintain a constant focus and lead the quality effort.
.Modern Quality Technology: The traditional quality department cannot resolve 80 percent to 90 percent of quality problems.This task requires the integration of office staff as well as engineers and shop-floor workers in the process who continually evaluate and implement new techniques to satisfy customers in the future.
.Organizational Commitment: Continuous training and motivation of the entire workforce as well as an integration of quality in business planning indicate the importance of quality and provide the means for including it in all aspects of the firm's activities.

Question 4

Crosby's philosophy demonstrates that quality management practices will not save,but cost money.

Accepted Answer

A) True 
 B)False

Question 5

According to Crosby,quality is judged solely on whether requirements have been met,and nonconformance is the absence of quality.

Accepted Answer

A) True 
 B)False

Question 6

With regard to Quality Management System,define recall rate.Explain with an example how the technician recall rate has improved at Sears' because of the quality management system.

Accepted Answer

The recall rate is the percentage of tim

Question 7

Juran agreed with Deming's policy which stated that fear can bring out the best in people.

Accepted Answer

A) True 
 B)False

Question 8

Juran advocated the use of quality cost accounting and analysis to focus attention on quality problems.

Accepted Answer

A) True 
 B)False

Question 9

Improvements in operations are achieved by reducing the causes and impacts of variation.

Accepted Answer

A) True 
 B)False

Question 10

Feigenbaum defined the term _____ as an effective system for integrating the quality development,quality maintenance,and quality improvement efforts of the various groups in an organization so as to enable production and service at the most economical levels which allow full customer satisfaction.

Accepted Answer

A) absolutes of quality management 
B) basic elements of improvement 
C) quality trilogy 
D) total quality control 
A) absolutes of quality management 
B) basic elements of improvement 
C) quality trilogy 
D) total quality control

Question 11

Setting simple goals and targets is one of the practices that are used for implementing leadership as a quality management principle.

Accepted Answer

A) True 
 B)False

Question 12

How does KARLEE provide a vertically integrated range of services that support customers from initial component design to a finished,assembled product?

Accepted Answer

A) Advanced design engineering support 
B) No prototype production 
C) No manufacturing 
D) Lack of value-added assembly 
A) Advanced design engineering support 
B) No prototype production 
C) No manufacturing 
D) Lack of value-added assembly

Question 13

According to _____,the only performance measurement is the cost of quality,which is the expense of nonconformance and the only performance standard is"Zero Defects (ZD)."

Accepted Answer

A) Ishikawa 
B) Juran 
C) Deming 
D) Crosby 
A) Ishikawa 
B) Juran 
C) Deming 
D) Crosby

Question 14

According to Crosby,_____ is a performance standard which involves concentrating on preventing defects rather than just finding and fixing them.

Accepted Answer

A) zero defects 
B) continuous improvement 
C) Baldrige criteria 
D) breakthrough improvement 
A) zero defects 
B) continuous improvement 
C) Baldrige criteria 
D) breakthrough improvement

Question 15

A quality management system represents a specific implementation of quality concepts,standards,methods,and tools,and is unique to an organization.

Accepted Answer

A) True 
 B)False

Question 16

One of the most important quality management techniques is basic statistics.

Accepted Answer

A) True 
 B)False

Question 17

Which one of the following Crosby's basic elements of improvement means that the top management must take quality improvement seriously?

Accepted Answer

A) Determination 
B) Variation 
C) Implementation 
D) Suboptimization 
A) Determination 
B) Variation 
C) Implementation 
D) Suboptimization

Question 18

In Juran's quality trilogy,the process of preparing to meet quality goals is called:

Accepted Answer

A) quality planning. 
B) quality control. 
C) quality improvement. 
D) quality leadership. 
A) quality planning. 
B) quality control. 
C) quality improvement. 
D) quality leadership.

Question 19

Which of the following is one of the key elements of Dr.Ishikawa's quality philosophy?

Accepted Answer

A) Data with dispersion information are false data. 
B) Personnel management is the entrance and exit of quality. 
C) Remove the symptoms, not the root cause. 
D) Quality begins with education and ends with education. 
A) Data with dispersion information are false data. 
B) Personnel management is the entrance and exit of quality. 
C) Remove the symptoms, not the root cause. 
D) Quality begins with education and ends with education.

Question 20

Deming stressed that the highest levels of operational staff in an organization must assume the overriding responsibility for quality management.

Accepted Answer

A) True 
 B)False

At KARLEE,each customer is assigned a(n) That is on call 24 hours a day for day-to-day production issues.

The essence of Crosby's quality philosophy is embodied in what he calls the:

Describe the three steps to quality which summarize Feigenbaum's quality philosophy.

Crosby's philosophy demonstrates that quality management practices will not save,but cost money.

According to Crosby,quality is judged solely on whether requirements have been met,and nonconformance is the absence of quality.

With regard to Quality Management System,define recall rate.Explain with an example how the technician recall rate has improved at Sears' because of the quality management system.

Juran agreed with Deming's policy which stated that fear can bring out the best in people.

Juran advocated the use of quality cost accounting and analysis to focus attention on quality problems.

Improvements in operations are achieved by reducing the causes and impacts of variation.

Feigenbaum defined the term _____ as an effective system for integrating the quality development,quality maintenance,and quality improvement efforts of the various groups in an organization so as to enable production and service at the most economical levels which allow full customer satisfaction.

Setting simple goals and targets is one of the practices that are used for implementing leadership as a quality management principle.

How does KARLEE provide a vertically integrated range of services that support customers from initial component design to a finished,assembled product?

According to _____,the only performance measurement is the cost of quality,which is the expense of nonconformance and the only performance standard is"Zero Defects (ZD)."

According to Crosby,_____ is a performance standard which involves concentrating on preventing defects rather than just finding and fixing them.

A quality management system represents a specific implementation of quality concepts,standards,methods,and tools,and is unique to an organization.

One of the most important quality management techniques is basic statistics.

Which one of the following Crosby's basic elements of improvement means that the top management must take quality improvement seriously?

In Juran's quality trilogy,the process of preparing to meet quality goals is called:

Which of the following is one of the key elements of Dr.Ishikawa's quality philosophy?

Deming stressed that the highest levels of operational staff in an organization must assume the overriding responsibility for quality management.

Introduction to Quality

Customer Focus

Workforce Focus

Process Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Strategy and Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Building and Sustaining Quality and Performance Excellence

Filters

Exam 2: Foundations of Quality Management

At KARLEE,each customer is assigned a(n) That is on call 24 hours a day for day-to-day production issues.

The essence of Crosby's quality philosophy is embodied in what he calls the:

Describe the three steps to quality which summarize Feigenbaum's quality philosophy.

Crosby's philosophy demonstrates that quality management practices will not save,but cost money.

According to Crosby,quality is judged solely on whether requirements have been met,and nonconformance is the absence of quality.

With regard to Quality Management System,define recall rate.Explain with an example how the technician recall rate has improved at Sears' because of the quality management system.

Juran agreed with Deming's policy which stated that fear can bring out the best in people.

Juran advocated the use of quality cost accounting and analysis to focus attention on quality problems.

Improvements in operations are achieved by reducing the causes and impacts of variation.

Feigenbaum defined the term _____ as an effective system for integrating the quality development,quality maintenance,and quality improvement efforts of the various groups in an organization so as to enable production and service at the most economical levels which allow full customer satisfaction.

Setting simple goals and targets is one of the practices that are used for implementing leadership as a quality management principle.

How does KARLEE provide a vertically integrated range of services that support customers from initial component design to a finished,assembled product?

According to _____,the only performance measurement is the cost of quality,which is the expense of nonconformance and the only performance standard is"Zero Defects (ZD)."

According to Crosby,_____ is a performance standard which involves concentrating on preventing defects rather than just finding and fixing them.

A quality management system represents a specific implementation of quality concepts,standards,methods,and tools,and is unique to an organization.

One of the most important quality management techniques is basic statistics.

Which one of the following Crosby's basic elements of improvement means that the top management must take quality improvement seriously?

In Juran's quality trilogy,the process of preparing to meet quality goals is called:

Which of the following is one of the key elements of Dr.Ishikawa's quality philosophy?

Deming stressed that the highest levels of operational staff in an organization must assume the overriding responsibility for quality management.

Introduction to Quality

Customer Focus

Workforce Focus

Process Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Strategy and Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Building and Sustaining Quality and Performance Excellence

Filters