Exam 12: Measurement and Knowledge Management for Performance Excellence

_____ systems are software packages that integrate organizational information systems and provide an infrastructure for managing information across the organization.

List the purposes of a performance measurement system.

Which of the following measures of the Baldrige criteria of performance measurement includes revenue,return on equity,return on investment,and operating profit?

_____ systems allow organizations to share databases in a networking environment and store and process key data in a unique database and distribute it to a large group of users.

In the context of managing information resources,the quality of information can be improved by:

With respect to the Baldrige criteria performance measures,_____ performance indicators include measures of business growth and percentage of new product sales.

? Describe knowledge sharing at ConocoPhillips.

The purpose of the balanced scorecard is "to translate strategy into measures that uniquely communicate your vision to the organization."

List the four perspectives of Kaplan and Nortan's balanced scorecard.

_____ involves the process of identifying,capturing,organizing,and using knowledge assets to create and sustain competitive advantage.

Discuss the focus of the voice of the employee,voice of the business,and the voice of the customer.

An effective knowledge management system should include a common framework for managing knowledge and some way of validating and synthesizing new knowledge as it is acquired.

Which of the following is most likely to be used to obtain comparative data?

How has ConocoPhillips evolved since its creation in 1999?

_____ knowledge includes information stored in documents or other forms of media such as databases,policies and procedures,and technical drawings.

Oracle is one of the most prominent vendors for ERP software.

? Which of the following is NOT one of the core businesses engaged in by ConocoPhillips?

What must be included in an effective knowledge management system?

? What were the main motivations behind ConocoPhillips' introduction of knowledge sharing?

Who among the following first developed the concept of a balanced scorecard?