Question 1

Organizational commitment is the degree to which employees identify themselves with their jobs.

Accepted Answer

A) True 
 B)False

Question 2

________ interviews with departing workers can be a valuable tool for uncovering systematic concerns that are driving retention problems.

Accepted Answer

A)  Technical 
B)  Retaining 
C)  Exit 
D)  Mock 
E)  Screening 
A)  Technical 
B)  Retaining 
C)  Exit 
D)  Mock 
E)  Screening

Question 3

The theory of progression of withdrawal states that dissatisfied individuals spontaneously enact a set of behaviors all at once to avoid their work situation.

Accepted Answer

A) True 
 B)False

Question 4

Due to negative affectivity, if job satisfaction remains relatively stable across time and jobs, transient changes in job satisfaction will be difficult to sustain in the individuals.

Accepted Answer

A) True 
 B)False

Question 5

There is a strong link between employee satisfaction and engagement, on the one hand, and critical organizational outcomes, on the other hand.

Accepted Answer

A) True 
 B)False

Question 6

A frame of reference is a standard point that serves as a comparison for other points and thus provides meaning.

Accepted Answer

A) True 
 B)False

Question 7

The degree to which people are energized to do their jobs because it helps other people is called

Accepted Answer

A)  job enrichment. 
B)  team building. 
C)  prosocial motivation. 
D)  job rotation. 
E)  work involvement. 
A)  job enrichment. 
B)  team building. 
C)  prosocial motivation. 
D)  job rotation. 
E)  work involvement.

Question 8

Which of the following is true of employees terminating employment based on voluntary turnover?

Accepted Answer

A)  They include those who work too many hours as well as those who do not get enough work hours. 
B)  They include only those working on an hourly-wage basis and not the salaried ones. 
C)  Those who work on an hourly basis usually tend to leave due to working too many hours. 
D)  Those employees who are salaried usually tend to leave due to lack of enough work hours. 
E)  They exclude those who do not get enough work. 
A)  They include those who work too many hours as well as those who do not get enough work hours. 
B)  They include only those working on an hourly-wage basis and not the salaried ones. 
C)  Those who work on an hourly basis usually tend to leave due to working too many hours. 
D)  Those employees who are salaried usually tend to leave due to lack of enough work hours. 
E)  They exclude those who do not get enough work.

Question 9

Which of the following facets is measured by both the Job Descriptive Index (JDI) and the Pay Satisfaction Questionnaire (PSQ)?

Accepted Answer

A)  Job satisfaction 
B)  Supervision 
C)  Tasks involved in a job 
D)  Job description 
E)  Pay 
A)  Job satisfaction 
B)  Supervision 
C)  Tasks involved in a job 
D)  Job description 
E)  Pay

Question 10

Define job satisfaction and describe the three aspects of job satisfaction.

Accepted Answer

Job satisfaction is the pleasurable feel

Question 11

There is a general consensus among most theories of employee satisfaction that withdrawal behaviors are unrelated to one another.

Accepted Answer

A) True 
 B)False

Question 12

Mathew, a production manager, conducts an employee satisfaction survey. The survey reveals high levels of dissatisfaction among the employees in the packing unit who complain about repetitive tasks. In response to this, he adopts an intervention that explicitly focuses on reducing job dissatisfaction due to impoverished or boring tasks. This intervention is an example of

Accepted Answer

A)  job enrichment. 
B)  team building. 
C)  prosocial motivation. 
D)  job rotation. 
E)  work complication. 
A)  job enrichment. 
B)  team building. 
C)  prosocial motivation. 
D)  job rotation. 
E)  work complication.

Question 13

A company decides to let go of some employees due to a financial crisis. Jane loses her job, while her colleagues with similar performance ratings and productivity retain their jobs. Jane's judgment of her loss when compared to her colleagues' is a perception of

Accepted Answer

A)  structural unfairness. 
B)  process unfairness. 
C)  procedural unfairness. 
D)  outcome unfairness. 
E)  task unfairness. 
A)  structural unfairness. 
B)  process unfairness. 
C)  procedural unfairness. 
D)  outcome unfairness. 
E)  task unfairness.

Question 14

Why would a company offer generous tuition reimbursement benefits to its employees?

Accepted Answer

A)  Because it wants to avoid offering in-house training programs 
B)  Because educated employees predict higher long-term growth 
C)  Because it wants to encourage prosocial behavior 
D)  Because it values intelligent, knowledgeable employees 
E)  Because good benefits produce lower turnover than do high salaries 
A)  Because it wants to avoid offering in-house training programs 
B)  Because educated employees predict higher long-term growth 
C)  Because it wants to encourage prosocial behavior 
D)  Because it values intelligent, knowledgeable employees 
E)  Because good benefits produce lower turnover than do high salaries

Question 15

Which of the following steps in progressive discipline involves the right to go to arbitration?

Accepted Answer

A)  Unofficial verbal warning 
B)  Official written warning 
C)  Temporary suspension 
D)  Threat of suspension 
E)  Termination 
A)  Unofficial verbal warning 
B)  Official written warning 
C)  Temporary suspension 
D)  Threat of suspension 
E)  Termination

Question 16

In an alternative dispute resolution method, the stage during which the two people involved in the conflict attempt to arrive at a settlement without any third parties involved is known as

Accepted Answer

A)  peer review. 
B)  arbitration. 
C)  open-door policy. 
D)  mediation. 
E)  legal support. 
A)  peer review. 
B)  arbitration. 
C)  open-door policy. 
D)  mediation. 
E)  legal support.

Question 17

Which of the following explains the high rate of voluntary turnover among the millennial generation of employees?

Accepted Answer

A)  They put a premium on earning high salaries. 
B)  They are overburdened by new technology. 
C)  They need connection to the company mission. 
D)  They dislike working in team environments. 
E)  They resist pressure to enhance their skills. 
A)  They put a premium on earning high salaries. 
B)  They are overburdened by new technology. 
C)  They need connection to the company mission. 
D)  They dislike working in team environments. 
E)  They resist pressure to enhance their skills.

Question 18

Compare and contrast job involvement and organizational commitment.

Accepted Answer

Job involvement is the degree to which p

Question 19

________ is the judgment that people make with respect to the results received relative to the results received by other people with whom they identify (referent others).

Accepted Answer

A)  Structural fairness 
B)  Outcome fairness 
C)  Procedural fairness 
D)  Process fairness 
E)  Task fairness 
A)  Structural fairness 
B)  Outcome fairness 
C)  Procedural fairness 
D)  Process fairness 
E)  Task fairness

Question 20

Javier, a Hispanic employee, is a constant low performer. Mark, his boss, is frustrated and is unable to discharge him due to HR policies. As a consequence, Mark gives Javier low-level work assignments and subjects him to other forms of undesirable treatment. If Javier leaves the organization, these actions can expose Mark to a possible

Accepted Answer

A)  retaliation lawsuit. 
B)  forgery lawsuit. 
C)  reverse discrimination suit. 
D)  public policy violation lawsuit. 
E)  civil infringement lawsuit. 
A)  retaliation lawsuit. 
B)  forgery lawsuit. 
C)  reverse discrimination suit. 
D)  public policy violation lawsuit. 
E)  civil infringement lawsuit.

Organizational commitment is the degree to which employees identify themselves with their jobs.

________ interviews with departing workers can be a valuable tool for uncovering systematic concerns that are driving retention problems.

The theory of progression of withdrawal states that dissatisfied individuals spontaneously enact a set of behaviors all at once to avoid their work situation.

Due to negative affectivity, if job satisfaction remains relatively stable across time and jobs, transient changes in job satisfaction will be difficult to sustain in the individuals.

There is a strong link between employee satisfaction and engagement, on the one hand, and critical organizational outcomes, on the other hand.

A frame of reference is a standard point that serves as a comparison for other points and thus provides meaning.

The degree to which people are energized to do their jobs because it helps other people is called

Which of the following is true of employees terminating employment based on voluntary turnover?

Which of the following facets is measured by both the Job Descriptive Index (JDI) and the Pay Satisfaction Questionnaire (PSQ)?

Define job satisfaction and describe the three aspects of job satisfaction.

There is a general consensus among most theories of employee satisfaction that withdrawal behaviors are unrelated to one another.

A company decides to let go of some employees due to a financial crisis. Jane loses her job, while her colleagues with similar performance ratings and productivity retain their jobs. Jane's judgment of her loss when compared to her colleagues' is a perception of

Why would a company offer generous tuition reimbursement benefits to its employees?

Which of the following steps in progressive discipline involves the right to go to arbitration?

In an alternative dispute resolution method, the stage during which the two people involved in the conflict attempt to arrive at a settlement without any third parties involved is known as

Which of the following explains the high rate of voluntary turnover among the millennial generation of employees?

Compare and contrast job involvement and organizational commitment.

________ is the judgment that people make with respect to the results received relative to the results received by other people with whom they identify (referent others).

Human Resource Management: Gaining a Competitive Advantage

Strategic Human Resource Management

The Legal Environment: Equal Employment Opportunity and Safety

The Analysis and Design of Work

Human Resource Planning and Recruitment

Selection and Placement

Training

Performance Management

Employee Development

Pay Structure Decisions

Recognizing Employee Contributions With Pay

Employee Benefits

Collective Bargaining and Labor Relations

Managing Human Resources Globally

Strategically Managing the HRM Function

Filters

Exam 10: Employee Separation and Retention

Organizational commitment is the degree to which employees identify themselves with their jobs.

________ interviews with departing workers can be a valuable tool for uncovering systematic concerns that are driving retention problems.

The theory of progression of withdrawal states that dissatisfied individuals spontaneously enact a set of behaviors all at once to avoid their work situation.

Due to negative affectivity, if job satisfaction remains relatively stable across time and jobs, transient changes in job satisfaction will be difficult to sustain in the individuals.

There is a strong link between employee satisfaction and engagement, on the one hand, and critical organizational outcomes, on the other hand.

A frame of reference is a standard point that serves as a comparison for other points and thus provides meaning.

The degree to which people are energized to do their jobs because it helps other people is called

Which of the following is true of employees terminating employment based on voluntary turnover?

Which of the following facets is measured by both the Job Descriptive Index (JDI) and the Pay Satisfaction Questionnaire (PSQ)?

Define job satisfaction and describe the three aspects of job satisfaction.

There is a general consensus among most theories of employee satisfaction that withdrawal behaviors are unrelated to one another.

A company decides to let go of some employees due to a financial crisis. Jane loses her job, while her colleagues with similar performance ratings and productivity retain their jobs. Jane's judgment of her loss when compared to her colleagues' is a perception of

Why would a company offer generous tuition reimbursement benefits to its employees?

Which of the following steps in progressive discipline involves the right to go to arbitration?

In an alternative dispute resolution method, the stage during which the two people involved in the conflict attempt to arrive at a settlement without any third parties involved is known as

Which of the following explains the high rate of voluntary turnover among the millennial generation of employees?

Compare and contrast job involvement and organizational commitment.

________ is the judgment that people make with respect to the results received relative to the results received by other people with whom they identify (referent others).

Human Resource Management: Gaining a Competitive Advantage

Strategic Human Resource Management

The Legal Environment: Equal Employment Opportunity and Safety

The Analysis and Design of Work

Human Resource Planning and Recruitment

Selection and Placement

Training

Performance Management

Employee Development

Pay Structure Decisions

Recognizing Employee Contributions With Pay

Employee Benefits

Collective Bargaining and Labor Relations

Managing Human Resources Globally

Strategically Managing the HRM Function

Filters