Exam 8: Managing Project Quality

A quality improvement plan specifies how to identify wasteful and non- value- added activities.

The highest level of Six Sigma proficiency is the master black belt.

The cost of quality may run from ____________ % of total cost for most businesses.

Quality control is the process of monitoring results to determine if the quality standards of the project are being met.

The costs of rework in programming are an example of ________costs.

What is the highest level of Six Sigma certification?

A ____________ is the basis for which project quality is reported.

Robert Kaplan and David Norton came up with a system called:

The basis for which project quality is measured and reported is called:

Kaoru Ishikawa proposed an actionable list of ____________items to achieve quality.

A process improvement plan specifies how to identify ____________.

The balanced scorecard approach is:

A quality baseline is the basis for which project quality is measured and reported.

The balanced scorecard suggests viewing organizational activities from the following perspectives EXCEPT:

Quality audits are random reviews performed by external entities.

Many failed ERP implementations can be attributed to a lack of attention to project quality management.

Control charts are histograms ordered in terms of the number of occurrences that outline project problems that have been identified.

____________requires management and employees to become involved in the continuous improvement of the goods and services a firm produces.

____________is the study of a competitor/s products or business practices done for the purpose of improving a company's performance.

Quality metrics are ________of specific processes, events, or products as well as explanations of how they will be measured in terms of quality.