Exam 8: Managing Project Quality

A ____________refers to the notion that a product may be of very high quality, yet if there is no customer need to be filled, it will not be purchased, regardless of quality.

Quality assurance is the process of ensuring that the project meets the ________outlined during the quality planning phase.

ISO 9000 is a ________of standards, rather than a single standard.

The ISO 9000 standards are primarily concerned with the processes the organization does to:

The degree to which a set of inherent characteristics fulfill________.

A quality threshold refers to:

Describe the ISO 9000 family of standards. In what ways can ISO 9000 help an organization?

Philip Crosby defined quality in an absolute way so that companies could readily see whether or not quality existed in the workplace.

A ________specifies how quality measures will be implemented during a project.

The overall intentions and direction of an organization with regard to quality are expressed in the quality plan.

Cost of quality includes:

The costs of training staff in design methodologies are an example of ____________costs.

A plan specifying how to identify wasteful and non- value added activities is called:

The highest level of Six Sigma proficiency is ____________ .

Ishikawa extended Deming's plan- do- check- act model to create an actionable list of six items.

The process of identifying relevant quality standards and developing a plan to ensure the project meets those standards is called:

Kaoru Ishikawa's fishbone diagram is a type of ________diagram.

The costs of code inspection and testing are an example of ____________ costs.

Histograms (or bar charts)where the values being plotted are arranged in descending order are called:

Process analysis looks at what is done.