Exam 8: Managing Project Quality

Appraisal costs are a type of costs of________ .

A quality improvement plan specifies how quality measures will be implemented during a project.

All of the following are ISO 9000 principles EXCEPT for:

Six Sigma was first conceived of at:

One type of quality cost is:

Ishikawa's cause- and- effect diagram is also known as:

Define quality assurance and describe the unique tools and techniques used for quality assurance processes.

The national quality program was named after U.S. Secretary of Commerce:

________is a summary of the status of project deliverables, any performance measures that have been collected, and any implemented changes from the original project management plan.

External failure costs are a type of costs of________ .

In his book Quality Is Free, Philip Crosby defined quality in an ____________ so that companies could readily see whether or not quality existed in the workplace.

The purpose of the Six Sigma quality methodology is to reduce variation and, therefore, the number of product or service defects.

________is defined as the degree to which a set of inherent characteristics fulfill requirements.

Graphical, time- based charts used to display process results are called:

________are tools used to ensure that a specific set of actions has been correctly performed.

Costs of training staff in design methodologies is an example of:

____________examines not what is done, but how it was done.

TQM stands for ____________ .

Cost of quality can be both the cost of conformance and cost of non- conformance.

____________is the process of identifying relevant standards and developing a plan to ensure the project meets those standards.