Question 1

In the transmission phase of the communication process, the information that a sender wants to send is known as the:

Accepted Answer

A) Noise 
B) Receiver 
C) Encoding 
D) Sender 
E) Message 
A) Noise 
B) Receiver 
C) Encoding 
D) Sender 
E) Message

Question 2

The medium, which is highest in information richness is:

Accepted Answer

A) E-mail 
B) Video-conferencing 
C) Blogging 
D) Management by wandering around 
E) Voice mail 
A) E-mail 
B) Video-conferencing 
C) Blogging 
D) Management by wandering around 
E) Voice mail

Question 3

Good interpersonal communication can make a workplace gain a competitive advantage.

Accepted Answer

A) True 
 B)False

Question 4

Which communication style is impatient and short tempered?

Accepted Answer

A) Functional communicator 
B) Intuitive communicator 
C) Directive communicator 
D) Personal communicator 
E) Analytical communicator 
A) Functional communicator 
B) Intuitive communicator 
C) Directive communicator 
D) Personal communicator 
E) Analytical communicator

Question 5

When a marketing manager who is in Calgary for a meeting calls his office in Toronto and retrieves his phone messages by himself so that he can respond to them while he is out of the office, this is an example of using what type of medium?

Accepted Answer

A) A memo 
B) Voice mail 
C) A fax 
D) E-mail 
E) Video conferencing 
A) A memo 
B) Voice mail 
C) A fax 
D) E-mail 
E) Video conferencing

Question 6

The way you dress affects how others perceive you.

Accepted Answer

A) True 
 B)False

Question 7

All of the following are characteristics of giving effective feedback, except:

Accepted Answer

A) Send messages that are clear and complete 
B) Keep feedback impersonal 
C) Selecting an appropriate medium for the message 
D) Paying attention 
E) Focus on specific behaviours 
A) Send messages that are clear and complete 
B) Keep feedback impersonal 
C) Selecting an appropriate medium for the message 
D) Paying attention 
E) Focus on specific behaviours

Question 8

Communication skills for senders include:

Accepted Answer

A) Being empathetic 
B) Using jargon with people from outside the organization and industry 
C) Being a good listener 
D) Ensuring a feedback mechanism is built into messages 
E) Paying attention 
A) Being empathetic 
B) Using jargon with people from outside the organization and industry 
C) Being a good listener 
D) Ensuring a feedback mechanism is built into messages 
E) Paying attention

Question 9

To improve the communication process, senders should be empathetic.

Accepted Answer

A) True 
 B)False

Question 10

The social media network does not have to match the values of your organization and your customers-any outlet will do.

Accepted Answer

A) True 
 B)False

Question 11

Communication skills for receivers include:

Accepted Answer

A) Ensure misleading rumours are not spread 
B) Send messages that are clear and complete 
C) Paying attention 
D) Selecting an appropriate medium for the message 
E) Selecting a medium that the receiver monitors 
A) Ensure misleading rumours are not spread 
B) Send messages that are clear and complete 
C) Paying attention 
D) Selecting an appropriate medium for the message 
E) Selecting a medium that the receiver monitors

Question 12

To improve the communication process, managers should avoid filtering and information distortion.

Accepted Answer

A) True 
 B)False

Question 13

The sender is the person wishing to share information with some other person.

Accepted Answer

A) True 
 B)False

Question 14

A social media strategy has four functions.

Accepted Answer

A) True 
 B)False

Question 15

Communication skills for receivers include all of the following except:

Accepted Answer

A) Selecting an appropriate medium for the message 
B) Being a good listener 
C) Being empathetic 
D) Paying attention 
E) None of the choices are correct 
A) Selecting an appropriate medium for the message 
B) Being a good listener 
C) Being empathetic 
D) Paying attention 
E) None of the choices are correct

Question 16

Anything that hampers any stage of the communication process is known as noise.

Accepted Answer

A) True 
 B)False

Question 17

The sharing of information through facial expressions, styles of dress, and body language is known as:

Accepted Answer

A) Verbal communication 
B) Nonverbal communication 
C) Noise 
D) Information richness 
E) All of these choices are incorrect 
A) Verbal communication 
B) Nonverbal communication 
C) Noise 
D) Information richness 
E) All of these choices are incorrect

Question 18

The most common arrangement now emerging is a three-tier network consisting of clients, servers, and a mainframe situated externally in the cloud.

Accepted Answer

A) True 
 B)False

Question 19

The following form of communication is lowest in information richness:

Accepted Answer

A) Video conference 
B) Face-to-face communication 
C) Grapevine 
D) Management by wandering around 
E) Impersonal written communication 
A) Video conference 
B) Face-to-face communication 
C) Grapevine 
D) Management by wandering around 
E) Impersonal written communication

Question 20

When a manager places a formal letter of reprimand into a subordinate's personnel file commenting on the subordinate's unexcused absences from work in case the subordinate decides to sue the organization for defamation of character, the manager is acting according to this management principle:

Accepted Answer

A) The need for groupthink 
B) The need for noise 
C) The need for a paper trail 
D) The need for high information richness 
E) The need for jargon 
A) The need for groupthink 
B) The need for noise 
C) The need for a paper trail 
D) The need for high information richness 
E) The need for jargon

In the transmission phase of the communication process, the information that a sender wants to send is known as the:

The medium, which is highest in information richness is:

Good interpersonal communication can make a workplace gain a competitive advantage.

Which communication style is impatient and short tempered?

When a marketing manager who is in Calgary for a meeting calls his office in Toronto and retrieves his phone messages by himself so that he can respond to them while he is out of the office, this is an example of using what type of medium?

The way you dress affects how others perceive you.

All of the following are characteristics of giving effective feedback, except:

Communication skills for senders include:

To improve the communication process, senders should be empathetic.

The social media network does not have to match the values of your organization and your customers-any outlet will do.

Communication skills for receivers include:

To improve the communication process, managers should avoid filtering and information distortion.

The sender is the person wishing to share information with some other person.

A social media strategy has four functions.

Communication skills for receivers include all of the following except:

Anything that hampers any stage of the communication process is known as noise.

The sharing of information through facial expressions, styles of dress, and body language is known as:

The most common arrangement now emerging is a three-tier network consisting of clients, servers, and a mainframe situated externally in the cloud.

The following form of communication is lowest in information richness:

When a manager places a formal letter of reprimand into a subordinate's personnel file commenting on the subordinate's unexcused absences from work in case the subordinate decides to sue the organization for defamation of character, the manager is acting according to this management principle:

Managers and Managing

Managing the Organizational Environment

Managing Decision Making

Managing Planning and Strategy

Managing Organizational Structure

Managing Human Resources

Managing Motivation

Managing Leadership

Managing Teams

Managing Control and Operations

Managing Change

Filters

Exam 6: Managing Communication and Information Technology It

In the transmission phase of the communication process, the information that a sender wants to send is known as the:

The medium, which is highest in information richness is:

Good interpersonal communication can make a workplace gain a competitive advantage.

Which communication style is impatient and short tempered?

When a marketing manager who is in Calgary for a meeting calls his office in Toronto and retrieves his phone messages by himself so that he can respond to them while he is out of the office, this is an example of using what type of medium?

The way you dress affects how others perceive you.

All of the following are characteristics of giving effective feedback, except:

Communication skills for senders include:

To improve the communication process, senders should be empathetic.

The social media network does not have to match the values of your organization and your customers-any outlet will do.

Communication skills for receivers include:

To improve the communication process, managers should avoid filtering and information distortion.

The sender is the person wishing to share information with some other person.

A social media strategy has four functions.

Communication skills for receivers include all of the following except:

Anything that hampers any stage of the communication process is known as noise.

The sharing of information through facial expressions, styles of dress, and body language is known as:

The most common arrangement now emerging is a three-tier network consisting of clients, servers, and a mainframe situated externally in the cloud.

The following form of communication is lowest in information richness:

When a manager places a formal letter of reprimand into a subordinate's personnel file commenting on the subordinate's unexcused absences from work in case the subordinate decides to sue the organization for defamation of character, the manager is acting according to this management principle:

Managers and Managing

Managing the Organizational Environment

Managing Decision Making

Managing Planning and Strategy

Managing Organizational Structure

Managing Human Resources

Managing Motivation

Managing Leadership

Managing Teams

Managing Control and Operations

Managing Change

Filters