Exam 6: Managing Communication and Information Technology It

Which of the following computer-based management information systems can be particularly helpful in providing managers with the information they need to make decisions and to coordinate and control organizational resources?

Information richness is lost if electronic communication is not followed up with face-to-face communication.

When a sales manager follows up a complaint from a key customer with a letter to that customer describing the nature of the complaint and what the organization plans to do to resolve the situation and to prevent its future occurrence, this sales manager is acting according to this principle of management:

The importance of information richness is a strong argument in favour of using electronic communication to replace face-to-face communication.

The person wishing to share information with some other person in the transmission phase of communication is known as the receiver.

The amount of information, which a communication medium can carry, is known as information richness.

One function of a social media strategy is that it provides the opportunity to learn from instant feedback and gather statistics and data on the users.

The effectiveness of a social media strategy comes from constantly pushing products or promotions.

The intuitive thinker has "big picture" thinking.

Which of the following is an important element of a social media strategy?

Which of the following is not a function of a social media strategy?

Electronic communication should replace face-to-face communication.

Operating system software tells the computer hardware how to run.

Discuss the skills senders and receivers of messages can use to make communication effective.

There are five main communication styles.

Stereotyping:

Receivers can improve the communication process by learning to be good listeners.

Define and discuss the role of perception in communication.

Discuss how to communicate with each of the four communication styles.

In the feedback phase of the communication process, the becomes the sender and __________ the message and then transmits it through a chosen _.