Question 1

Which of the following generations followed the Silent Generation?

Accepted Answer

A)  Baby Boomers 
B)  Generation X 
C)  Generation Y 
D)  Greatest Generation 
A)  Baby Boomers 
B)  Generation X 
C)  Generation Y 
D)  Greatest Generation A

Question 2

Identify and describe both positive and negative aspects of conflict.

Accepted Answer

Sometimes conflict is a positive force that can bring about necessary changes. When conflict serves as a signal that a problem exists, it can stimulate a creative response. Ongoing conflict also has negative consequences. People who are engaged in disputes are under stress, which takes a physical toll. In addition, people who are busy arguing and trying to persuade others to take their sides are not involved in more productive activities. Finally, depending on the source of the conflict, the people involved may be angry at management or the organization, so they may vent their anger in ways that are destructive to the organization, such as taking extra time off or sabotaging equipment.

Question 3

Haruto, a supervisor at TechFounder Co., is often seen carrying his body erect and with good posture when he is in office. He is also definite in his discussions regarding TechFounder's goals and culture. He is often heard making assertive, accurate, and insightful comments regarding his own specialization. In this scenario, which political strategy is Haruto using?

Accepted Answer

A)  Helping others 
B)  Signaling confidence 
C)  Building relationships 
D)  Assuming greater responsibility 
A)  Helping others 
B)  Signaling confidence 
C)  Building relationships 
D)  Assuming greater responsibility B

Question 4

When initiating conflict resolution, a supervisor should

Accepted Answer

A)  act as soon as he or she is aware of the problem. 
B)  ignore it at first because it may go away. 
C)  get emotionally involved to gain a better understanding of the problem. 
D)  focus on the personalities of those involved. 
A)  act as soon as he or she is aware of the problem. 
B)  ignore it at first because it may go away. 
C)  get emotionally involved to gain a better understanding of the problem. 
D)  focus on the personalities of those involved.

Question 5

Which of the following statements is true of the strategy of conflict resolution?

Accepted Answer

A)  It avoids frustration among the conflicting parties and makes them feel like winners. 
B)  It is the best approach in an emergency because it is a relatively fast way to manage conflicts. 
C)  It works better than the avoidance strategy of conflict management when conflicts are less serious. 
D)  It leads to the assumption that the parties to a conflict have a win-lose situation. 
A)  It avoids frustration among the conflicting parties and makes them feel like winners. 
B)  It is the best approach in an emergency because it is a relatively fast way to manage conflicts. 
C)  It works better than the avoidance strategy of conflict management when conflicts are less serious. 
D)  It leads to the assumption that the parties to a conflict have a win-lose situation.

Question 6

This generation experienced comparatively less change than some prior generations. This generation is also known as the "Millennials." Which generation is this?

Accepted Answer

A)  Baby Boomers 
B)  Greatest Generation 
C)  Generation X 
D)  Generation Y 
A)  Baby Boomers 
B)  Greatest Generation 
C)  Generation X 
D)  Generation Y

Question 7

Which of the following statements is true about the people of Generation Y?

Accepted Answer

A)  They are otherwise known as the "Greatest Generation." 
B)  They preceded the Silent Generation. 
C)  They experienced comparatively more changes than prior generations. 
D)  They grew up with heavy exposure to technology, which Baby Boomers lacked. 
A)  They are otherwise known as the "Greatest Generation." 
B)  They preceded the Silent Generation. 
C)  They experienced comparatively more changes than prior generations. 
D)  They grew up with heavy exposure to technology, which Baby Boomers lacked.

Question 8

Which of the following is a guideline that supervisors may use in implementing change?

Accepted Answer

A)  Keep reasons for change confidential 
B)  Reassure employees by hiding bad news 
C)  Roll out the change gradually 
D)  Implement change without employee involvement 
A)  Keep reasons for change confidential 
B)  Reassure employees by hiding bad news 
C)  Roll out the change gradually 
D)  Implement change without employee involvement

Question 9

A(n)________ conflict often arises when two different groups in an organization require assistance from the support team at the same time. However, the support team can attend to only one group at a time.

Accepted Answer

A)  Positive 
B)  Interpersonal 
C)  Strategic 
D)  Structural 
A)  Positive 
B)  Interpersonal 
C)  Strategic 
D)  Structural

Question 10

When responding to a conflict, which of the following best defines a hidden agenda?

Accepted Answer

A)  A confidential list of steps that need to be taken soon 
B)  A central concern that is left unstated 
C)  A method of smoothing where a person exhibits his or her anger 
D)  A situation where a person's feelings are confidentially disclosed 
A)  A confidential list of steps that need to be taken soon 
B)  A central concern that is left unstated 
C)  A method of smoothing where a person exhibits his or her anger 
D)  A situation where a person's feelings are confidentially disclosed

Question 11

What should be done when the parties to a conflict are a supervisor's employees?

Accepted Answer

A)  The supervisor should refer the peers to a higher-level manager. 
B)  The supervisor should ask the most senior employee to mediate the conflict. 
C)  The supervisor should refer his or her employees to another supervisor. 
D)  The supervisor should do his or her duty by mediating the conflict. 
A)  The supervisor should refer the peers to a higher-level manager. 
B)  The supervisor should ask the most senior employee to mediate the conflict. 
C)  The supervisor should refer his or her employees to another supervisor. 
D)  The supervisor should do his or her duty by mediating the conflict.

Question 12

Which of these is a feature of forcing a solution as a strategy for conflict management?

Accepted Answer

A)  It is the best way to solve a conflict without experiencing any frustration. 
B)  It rarely works during emergencies because it tends to be time consuming. 
C)  It requires a supervisor to listen to both sides and attempt to understand rather than to place blame. 
D)  It can be implemented when a team leader makes the overall decision and lets the group work out the details. 
A)  It is the best way to solve a conflict without experiencing any frustration. 
B)  It rarely works during emergencies because it tends to be time consuming. 
C)  It requires a supervisor to listen to both sides and attempt to understand rather than to place blame. 
D)  It can be implemented when a team leader makes the overall decision and lets the group work out the details.

Question 13

Identify an accurate statement about structural conflict.

Accepted Answer

A)  Its primary intent is to use competition to motivate employees to do exceptional work. 
B)  If some employees involved in a structural conflict report to another supervisor, managing the conflict requires the cooperation of only one employee's supervisors. 
C)  Knowing that a conflict is structural frees a supervisor from taking the issue personally and alerts him or her to situations that require extra diplomacy. 
D)  Because supervisors do not establish an organization's structure, they are not needed to be able to recognize the sources of structural conflict. 
A)  Its primary intent is to use competition to motivate employees to do exceptional work. 
B)  If some employees involved in a structural conflict report to another supervisor, managing the conflict requires the cooperation of only one employee's supervisors. 
C)  Knowing that a conflict is structural frees a supervisor from taking the issue personally and alerts him or her to situations that require extra diplomacy. 
D)  Because supervisors do not establish an organization's structure, they are not needed to be able to recognize the sources of structural conflict.

Question 14

According to Kurt Lewin's model of change, the change process is complete only when employees recognize the need for change.

Accepted Answer

A) True 
 B)False

Question 15

Conflict management can be best defined as

Accepted Answer

A)  responding to problems stemming from conflict. 
B)  resolving only strategic conflicts within an organization. 
C)  managing one's relationships with family members. 
D)  responding solely to an organization's cultural and diversity issues. 
A)  responding to problems stemming from conflict. 
B)  resolving only strategic conflicts within an organization. 
C)  managing one's relationships with family members. 
D)  responding solely to an organization's cultural and diversity issues.

Question 16

Which of the following terms best describes the ability to control emotions and maintain integrity?

Accepted Answer

A)  Self-motivation 
B)  Self-awareness 
C)  Self-regulation 
D)  Self-actualization 
A)  Self-motivation 
B)  Self-awareness 
C)  Self-regulation 
D)  Self-actualization

Question 17

Which of the following statements is true of Baby Boomers?

Accepted Answer

A)  They were born between 1925 and 1942. 
B)  They were born after the Silent Generation. 
C)  They preceded Generation X. 
D)  They are otherwise known as the "Millennials." 
A)  They were born between 1925 and 1942. 
B)  They were born after the Silent Generation. 
C)  They preceded Generation X. 
D)  They are otherwise known as the "Millennials."

Question 18

The generation of the Millennials is also known as ________.

Accepted Answer

A)  Generation A 
B)  Generation X 
C)  Generation Y 
D)  Generation Z 
A)  Generation A 
B)  Generation X 
C)  Generation Y 
D)  Generation Z

Question 19

Which of the following terms best describes the quality of recognizing one's emotions and how they affect others?

Accepted Answer

A)  Self-discipline 
B)  Self-regulation 
C)  Self-motivation 
D)  Self-awareness 
A)  Self-discipline 
B)  Self-regulation 
C)  Self-motivation 
D)  Self-awareness

Question 20

Summarize what has been discussed and agreed on. Make sure all participants know what they are supposed to do in carrying out the solution and ask for their cooperation.

Accepted Answer

Throughout this process, continue your e

Which of the following generations followed the Silent Generation?

Identify and describe both positive and negative aspects of conflict.

When initiating conflict resolution, a supervisor should

Which of the following statements is true of the strategy of conflict resolution?

This generation experienced comparatively less change than some prior generations. This generation is also known as the "Millennials." Which generation is this?

Which of the following statements is true about the people of Generation Y?

Which of the following is a guideline that supervisors may use in implementing change?

A(n)________ conflict often arises when two different groups in an organization require assistance from the support team at the same time. However, the support team can attend to only one group at a time.

When responding to a conflict, which of the following best defines a hidden agenda?

What should be done when the parties to a conflict are a supervisor's employees?

Which of these is a feature of forcing a solution as a strategy for conflict management?

Identify an accurate statement about structural conflict.

According to Kurt Lewin's model of change, the change process is complete only when employees recognize the need for change.

Conflict management can be best defined as

Which of the following terms best describes the ability to control emotions and maintain integrity?

Which of the following statements is true of Baby Boomers?

The generation of the Millennials is also known as ________.

Which of the following terms best describes the quality of recognizing one's emotions and how they affect others?

Summarize what has been discussed and agreed on. Make sure all participants know what they are supposed to do in carrying out the solution and ask for their cooperation.

Supervision Tradition and Contemporary Trends

The Supervisor As Leader

Groups, Teams, and Powerful Meetings

Corporate Social Responsibility, Ethics, and Sustainability

Managing Diversity

Reaching Goals Plans and Controls

Organizing and Authority

Problem Solving, Decision Making, and Creativity

Ensuring High Quality and Productivity

Communication Theory and Modern Media

Motivating Employees

Problem Employees Counseling and Discipline

Managing Time and Stress

Selecting Employees

Providing Orientation and Training

Appraising Performance

Filters

Exam 14: Managing Conflict, Change, and Politics

Which of the following generations followed the Silent Generation?

Identify and describe both positive and negative aspects of conflict.

When initiating conflict resolution, a supervisor should

Which of the following statements is true of the strategy of conflict resolution?

This generation experienced comparatively less change than some prior generations. This generation is also known as the "Millennials." Which generation is this?

Which of the following statements is true about the people of Generation Y?

Which of the following is a guideline that supervisors may use in implementing change?

A(n)________ conflict often arises when two different groups in an organization require assistance from the support team at the same time. However, the support team can attend to only one group at a time.

When responding to a conflict, which of the following best defines a hidden agenda?

What should be done when the parties to a conflict are a supervisor's employees?

Which of these is a feature of forcing a solution as a strategy for conflict management?

Identify an accurate statement about structural conflict.

According to Kurt Lewin's model of change, the change process is complete only when employees recognize the need for change.

Conflict management can be best defined as

Which of the following terms best describes the ability to control emotions and maintain integrity?

Which of the following statements is true of Baby Boomers?

The generation of the Millennials is also known as ________.

Which of the following terms best describes the quality of recognizing one's emotions and how they affect others?

Summarize what has been discussed and agreed on. Make sure all participants know what they are supposed to do in carrying out the solution and ask for their cooperation.

Supervision Tradition and Contemporary Trends

The Supervisor As Leader

Groups, Teams, and Powerful Meetings

Corporate Social Responsibility, Ethics, and Sustainability

Managing Diversity

Reaching Goals Plans and Controls

Organizing and Authority

Problem Solving, Decision Making, and Creativity

Ensuring High Quality and Productivity

Communication Theory and Modern Media

Motivating Employees

Problem Employees Counseling and Discipline

Managing Time and Stress

Selecting Employees

Providing Orientation and Training

Appraising Performance

Filters