Question 1

Which of the following is true about installing modern equipment in a company?

Accepted Answer

A)  Installing modern equipment can increase a company's overheads significantly. 
B)  A supervisor can install modern equipment only if the payback period of the equipment is relatively long. 
C)  A supervisor can install modern equipment only if the average rate of return of the equipment is low. 
D)  Installing modern equipment can be expensive if its benefits are less than its cost. 
A)  Installing modern equipment can increase a company's overheads significantly. 
B)  A supervisor can install modern equipment only if the payback period of the equipment is relatively long. 
C)  A supervisor can install modern equipment only if the average rate of return of the equipment is low. 
D)  Installing modern equipment can be expensive if its benefits are less than its cost. D

Question 2

In the context of quality improvement methods, employee involvement teams primarily involve

Accepted Answer

A)  using a formal process in which teams study processes and correct problems to limit defects to 3.4 per million operations. 
B)  setting up teams of employees to identify quality-related problems and come up with possible solutions. 
C)  focusing the whole organization on continuously improving every business process so it satisfies customers. 
D)  using statistics to monitor production quality during the production process. 
A)  using a formal process in which teams study processes and correct problems to limit defects to 3.4 per million operations. 
B)  setting up teams of employees to identify quality-related problems and come up with possible solutions. 
C)  focusing the whole organization on continuously improving every business process so it satisfies customers. 
D)  using statistics to monitor production quality during the production process. B

Question 3

In the context of dimensions of quality, ________ refers to the degree to which a product's design and operating characteristics meet established standards.

Accepted Answer

A)  reliability 
B)  performance 
C)  durability 
D)  conformance 
A)  reliability 
B)  performance 
C)  durability 
D)  conformance D

Question 4

What is productivity? Mention three activities that are directed toward improving quality and productivity.

Accepted Answer

Productivity is the amount of results (o

Question 5

Which of the following is true about improving productivity?

Accepted Answer

A)  An organization never pays for someone who is not actually working. 
B)  Absenteeism is independent of the problem of lack of motivation. 
C)  Training alone leads to superior performance. 
D)  Employees should think of ways to achieve their objectives efficiently. 
A)  An organization never pays for someone who is not actually working. 
B)  Absenteeism is independent of the problem of lack of motivation. 
C)  Training alone leads to superior performance. 
D)  Employees should think of ways to achieve their objectives efficiently.

Question 6

Which of the following is true of total quality management (TQM) strategies?

Accepted Answer

A)  They require supervisors to transfer between departments every two months. 
B)  They require employees to take mandatory breaks every two hours. 
C)  They require employees to work six days a week. 
D)  They require the involvement of employees at all levels. 
A)  They require supervisors to transfer between departments every two months. 
B)  They require employees to take mandatory breaks every two hours. 
C)  They require employees to work six days a week. 
D)  They require the involvement of employees at all levels.

Question 7

Dexter, a supervisor at Rensil Inc., emphasizes how to do things in a way that results in better quality. In the context of types of quality control, Dexter is inclined toward ________.

Accepted Answer

A)  product conformance 
B)  process control 
C)  turnover 
D)  benchmarking 
A)  product conformance 
B)  process control 
C)  turnover 
D)  benchmarking

Question 8

Expenses not related directly to producing goods and services are termed

Accepted Answer

A)  staff salaries. 
B)  overhead. 
C)  core costs. 
D)  relative costs. 
A)  staff salaries. 
B)  overhead. 
C)  core costs. 
D)  relative costs.

Question 9

Improving productivity requires

Accepted Answer

A)  increasing employees' daily targets. 
B)  avoiding employee recommendations regarding changes. 
C)  changing employee attitudes. 
D)  enhancing employee negotiation skills. 
A)  increasing employees' daily targets. 
B)  avoiding employee recommendations regarding changes. 
C)  changing employee attitudes. 
D)  enhancing employee negotiation skills.

Question 10

Employee involvement teams are most successful when

Accepted Answer

A)  a strict hierarchical structure is maintained. 
B)  supervisors outsource the entire process. 
C)  all group members are eager to participate. 
D)  the supervisor follows the essay appraisal method. 
A)  a strict hierarchical structure is maintained. 
B)  supervisors outsource the entire process. 
C)  all group members are eager to participate. 
D)  the supervisor follows the essay appraisal method.

Question 11

Productivity is best defined as the

Accepted Answer

A)  success rate of the efforts to prevent defects in a firm's goods or services. 
B)  amount of results an organization gets for a given amount of inputs. 
C)  statistical representation of the effectiveness of a quality-control method. 
D)  organization-wide focus on satisfying lifelong customers. 
A)  success rate of the efforts to prevent defects in a firm's goods or services. 
B)  amount of results an organization gets for a given amount of inputs. 
C)  statistical representation of the effectiveness of a quality-control method. 
D)  organization-wide focus on satisfying lifelong customers.

Question 12

A supervisor who wants to boost productivity by increasing output must first

Accepted Answer

A)  ensure that the new output goals are reasonable. 
B)  emphasize the positive aspects of the change. 
C)  exclude employees from the decision-making process. 
D)  dictate the decisions to his team. 
A)  ensure that the new output goals are reasonable. 
B)  emphasize the positive aspects of the change. 
C)  exclude employees from the decision-making process. 
D)  dictate the decisions to his team.

Question 13

Magix Productions orders new equipment for the company. The new equipment costs $50,000 and will help the company save $10,000 annually. What is the average rate of return of the equipment?

Accepted Answer

A)  15 percent 
B)  20 percent 
C)  35 percent 
D)  40 percent 
A)  15 percent 
B)  20 percent 
C)  35 percent 
D)  40 percent

Question 14

In the context of measuring productivity, when the bottom (denominator) of a fraction gets bigger, the number ________.

Accepted Answer

A)  remains the same 
B)  becomes zero 
C)  becomes greater 
D)  becomes smaller 
A)  remains the same 
B)  becomes zero 
C)  becomes greater 
D)  becomes smaller

Question 15

Ronald, a production manager at FindSolutions Inc., finds that his organization's process efficiency has reduced over the past three years. He asks one the supervisors to set up two groups of 10 workers each. He assigns these groups the responsibility to assess the company's processes, make decisions, and evaluate factors that reduce efficiency. In the context of quality improvement methods, Ronald is engaging ________.

Accepted Answer

A)  employee involvement teams 
B)  statistical process control 
C)  the zero-defects approach 
D)  lean process improvement 
A)  employee involvement teams 
B)  statistical process control 
C)  the zero-defects approach 
D)  lean process improvement

Question 16

Absenteeism is often the first step leading to low turnover.

Accepted Answer

A) True 
 B)False

Question 17

Employees are fearful of productivity improvements due to possible layoffs.

Accepted Answer

A) True 
 B)False

Question 18

Quality-control programs should be limited to the detection of defects.

Accepted Answer

A) True 
 B)False

Question 19

Eliza, a supervisor, tells her team to cut all costs other than the costs that add value for her company's customers. In the context of quality improvement methods, Eliza is most inclined toward ________.

Accepted Answer

A)  the zero-defects approach 
B)  statistical process control 
C)  total quality management 
D)  lean process improvement 
A)  the zero-defects approach 
B)  statistical process control 
C)  total quality management 
D)  lean process improvement

Question 20

People have a natural tendency to resist change because it is

Accepted Answer

A)  confusing. 
B)  frightening. 
C)  predictable. 
D)  comfortable. 
A)  confusing. 
B)  frightening. 
C)  predictable. 
D)  comfortable.

Which of the following is true about installing modern equipment in a company?

In the context of quality improvement methods, employee involvement teams primarily involve

In the context of dimensions of quality, ________ refers to the degree to which a product's design and operating characteristics meet established standards.

What is productivity? Mention three activities that are directed toward improving quality and productivity.

Which of the following is true about improving productivity?

Which of the following is true of total quality management (TQM) strategies?

Dexter, a supervisor at Rensil Inc., emphasizes how to do things in a way that results in better quality. In the context of types of quality control, Dexter is inclined toward ________.

Expenses not related directly to producing goods and services are termed

Improving productivity requires

Employee involvement teams are most successful when

Productivity is best defined as the

A supervisor who wants to boost productivity by increasing output must first

Magix Productions orders new equipment for the company. The new equipment costs $50,000 and will help the company save $10,000 annually. What is the average rate of return of the equipment?

In the context of measuring productivity, when the bottom (denominator) of a fraction gets bigger, the number ________.

Absenteeism is often the first step leading to low turnover.

Employees are fearful of productivity improvements due to possible layoffs.

Quality-control programs should be limited to the detection of defects.

Eliza, a supervisor, tells her team to cut all costs other than the costs that add value for her company's customers. In the context of quality improvement methods, Eliza is most inclined toward ________.

People have a natural tendency to resist change because it is

Supervision Tradition and Contemporary Trends

The Supervisor As Leader

Groups, Teams, and Powerful Meetings

Corporate Social Responsibility, Ethics, and Sustainability

Managing Diversity

Reaching Goals Plans and Controls

Organizing and Authority

Problem Solving, Decision Making, and Creativity

Communication Theory and Modern Media

Motivating Employees

Problem Employees Counseling and Discipline

Managing Time and Stress

Managing Conflict, Change, and Politics

Selecting Employees

Providing Orientation and Training

Appraising Performance

Filters

Exam 9: Ensuring High Quality and Productivity

Which of the following is true about installing modern equipment in a company?

In the context of quality improvement methods, employee involvement teams primarily involve

In the context of dimensions of quality, ________ refers to the degree to which a product's design and operating characteristics meet established standards.

What is productivity? Mention three activities that are directed toward improving quality and productivity.

Which of the following is true about improving productivity?

Which of the following is true of total quality management (TQM) strategies?

Dexter, a supervisor at Rensil Inc., emphasizes how to do things in a way that results in better quality. In the context of types of quality control, Dexter is inclined toward ________.

Expenses not related directly to producing goods and services are termed

Improving productivity requires

Employee involvement teams are most successful when

Productivity is best defined as the

A supervisor who wants to boost productivity by increasing output must first

Magix Productions orders new equipment for the company. The new equipment costs $50,000 and will help the company save $10,000 annually. What is the average rate of return of the equipment?

In the context of measuring productivity, when the bottom (denominator) of a fraction gets bigger, the number ________.

Absenteeism is often the first step leading to low turnover.

Employees are fearful of productivity improvements due to possible layoffs.

Quality-control programs should be limited to the detection of defects.

Eliza, a supervisor, tells her team to cut all costs other than the costs that add value for her company's customers. In the context of quality improvement methods, Eliza is most inclined toward ________.

People have a natural tendency to resist change because it is

Supervision Tradition and Contemporary Trends

The Supervisor As Leader

Groups, Teams, and Powerful Meetings

Corporate Social Responsibility, Ethics, and Sustainability

Managing Diversity

Reaching Goals Plans and Controls

Organizing and Authority

Problem Solving, Decision Making, and Creativity

Communication Theory and Modern Media

Motivating Employees

Problem Employees Counseling and Discipline

Managing Time and Stress

Managing Conflict, Change, and Politics

Selecting Employees

Providing Orientation and Training

Appraising Performance

Filters