Question 1

How can supervisors be loyal and fair at their work?

Accepted Answer

Successful supervisors are loyal. As a part of the management team, they must take actions that are best for an organization. This responsibility may include making decisions that are unpopular with employees. In such situations, supervisors must recognize that taking on a supervisory job means they cannot always be "one of the gang."
Successful supervisors are fair. Supervisors who play favorites or behave inconsistently will lose the support and respect of their employees and not be able to lead effectively. Also, when supervisors make assignments and decisions on the basis of whom they like best, they will not necessarily make the assignments and decisions best suited to the organization. Another aspect of being fair is to follow the rules yourself. The supervisor can set a good example, for instance, by being on time and refraining from doing personal tasks on the job or taking supplies home.

Question 2

In the context of performing supervisory duties, the right to do certain things is known as ________.

Accepted Answer

A)  authority 
B)  accountability 
C)  power 
D)  monitoring 
A)  authority 
B)  accountability 
C)  power 
D)  monitoring A

Question 3

According to the modern view of management skills, a manager's efforts to empower employees to solve problems and develop their skills are categorized as

Accepted Answer

A)  task-related activities. 
B)  analysis-related activities. 
C)  people-related activities. 
D)  change-related activities. 
A)  task-related activities. 
B)  analysis-related activities. 
C)  people-related activities. 
D)  change-related activities. C

Question 4

Cooperating with co-workers in other departments is one of the responsibilities of a supervisor.

Accepted Answer

A) True 
 B)False

Question 5

Assigning work to employees refers to which of the following characteristics of a successful supervisor?

Accepted Answer

A)  Ability to delegate 
B)  Ability to be fair 
C)  Ability to be loyal 
D)  Ability to have a positive attitude 
A)  Ability to delegate 
B)  Ability to be fair 
C)  Ability to be loyal 
D)  Ability to have a positive attitude

Question 6

Rhonda is the supervisor of the spare parts department at a car dealership. Her responsibilities include scheduling work for employees, setting deadlines, and delegating work on ordering and counting the inventory. Rhonda's responsibilities can be best categorized as the supervisory function of

Accepted Answer

A)  leading. 
B)  controlling. 
C)  organizing. 
D)  planning. 
A)  leading. 
B)  controlling. 
C)  organizing. 
D)  planning.

Question 7

Sandra works as the supervisor of the accounting department of Welfare Co. She notices that in the month of September, the expenditure on supplies was much more than the planned budget. She looks into the surplus expenditure and finds that she had approved a bulk purchase of supplies to take advantage of a volume discount. Sandra then makes appropriate corrections so that future expenditure on supplies is in line with the planned budget. In this scenario, Sandra is primarily engaged in the management function of ________.

Accepted Answer

A)  controlling 
B)  organizing 
C)  leading 
D)  staffing 
A)  controlling 
B)  organizing 
C)  leading 
D)  staffing

Question 8

Describe management functions according to Henri Fayol.

Accepted Answer

Henri Fayol (1841-1925), a French indust

Question 9

Salma is a new supervisor. She realizes that she lacks the necessary human relations skills to perform her job in an effective way. The best way for Salma to learn human relations skills is to

Accepted Answer

A)  associate with managers. 
B)  assign tasks and give feedback to subordinates. 
C)  read performance appraisals and observe the behavior of employees. 
D)  utilize authority to get work done. 
A)  associate with managers. 
B)  assign tasks and give feedback to subordinates. 
C)  read performance appraisals and observe the behavior of employees. 
D)  utilize authority to get work done.

Question 10

Jane, a supervisor at MotoDel Inc., often complains about her position in front of her subordinates. This results in poor productivity levels in her team. In the context of the characteristics of a successful supervisor, Jane lacks

Accepted Answer

A)  fairness in her approach toward subordinates. 
B)  the ability to delegate tasks effectively. 
C)  communication skills. 
D)  a positive attitude. 
A)  fairness in her approach toward subordinates. 
B)  the ability to delegate tasks effectively. 
C)  communication skills. 
D)  a positive attitude.

Question 11

Which of the following stages of Maslow's hierarchy of needs includes an attitude of acceptance, a lack of racial biases, and creativity?

Accepted Answer

A)  Self-actualization needs 
B)  Physiological needs 
C)  Safety needs 
D)  Esteem needs 
A)  Self-actualization needs 
B)  Physiological needs 
C)  Safety needs 
D)  Esteem needs

Question 12

Maya, a supervisor at Zelden Inc., focuses on achieving her department's goals on time. She understands that it contributes to achieving the organization's goals. In the context of the classical understanding of management skills, Maya has good ________ skills.

Accepted Answer

A)  controlling 
B)  empowering 
C)  technical 
D)  conceptual 
A)  controlling 
B)  empowering 
C)  technical 
D)  conceptual

Question 13

A manager at the first level of management is called a(n)

Accepted Answer

A)  top executive. 
B)  middle manager. 
C)  assembly-line worker. 
D)  supervisor. 
A)  top executive. 
B)  middle manager. 
C)  assembly-line worker. 
D)  supervisor.

Question 14

Mark has been promoted to a supervisory position. He explains to the workers what their job is but fails to provide them with feedback about their performance. Due to this, the workers keep making the same mistakes over and over again. Which of the following characteristics of a successful supervisor should Mark have to become a better supervisor?

Accepted Answer

A)  Loyalty 
B)  Ability to delegate 
C)  Fairness 
D)  Communication skills 
A)  Loyalty 
B)  Ability to delegate 
C)  Fairness 
D)  Communication skills

Question 15

In the context of performing supervisory duties, ________ is the ability to do certain things.

Accepted Answer

A)  power 
B)  authority 
C)  accountability 
D)  empowerment 
A)  power 
B)  authority 
C)  accountability 
D)  empowerment

Question 16

Bilal, a supervisor at BrainWare Corp., is given the task of organizing and setting up processes for a new department in his company. This new task will draw heavily on Bilal's ________ skills.

Accepted Answer

A)  human relations 
B)  conceptual 
C)  technical 
D)  motivational 
A)  human relations 
B)  conceptual 
C)  technical 
D)  motivational

Question 17

In the context of the skills of the successful managers, making sacrifices to encourage and promote desired outcomes in an organization is primarily part of ________.

Accepted Answer

A)  monitoring operations 
B)  taking risks for change 
C)  external monitoring 
D)  envisioning change 
A)  monitoring operations 
B)  taking risks for change 
C)  external monitoring 
D)  envisioning change

Question 18

In the context of the modern view of management skills, what does sustainability refer to?

Accepted Answer

A)  A supervisor's responsibility of generating tools that allow information to be shared consistently 
B)  An organization's potential to generate high levels of profit over long periods of time 
C)  A business's ability to operate with minimal impact on the environment 
D)  An overseer's ability to evaluate employees based on their work efficiency 
A)  A supervisor's responsibility of generating tools that allow information to be shared consistently 
B)  An organization's potential to generate high levels of profit over long periods of time 
C)  A business's ability to operate with minimal impact on the environment 
D)  An overseer's ability to evaluate employees based on their work efficiency

Question 19

Which of the following would be a new supervisor's most reliable source of getting to know his or her new employees?

Accepted Answer

A)  The top management 
B)  The performance appraisals of employees 
C)  The human resource department 
D)  The employees themselves 
A)  The top management 
B)  The performance appraisals of employees 
C)  The human resource department 
D)  The employees themselves

Question 20

Efforts to carry out critical management-related duties, such as planning, setting objectives for employees, and monitoring performance, can be best categorized as

Accepted Answer

A)  team-related activities. 
B)  change-related activities. 
C)  people-related activities. 
D)  task-related activities. 
A)  team-related activities. 
B)  change-related activities. 
C)  people-related activities. 
D)  task-related activities.

How can supervisors be loyal and fair at their work?

In the context of performing supervisory duties, the right to do certain things is known as ________.

According to the modern view of management skills, a manager's efforts to empower employees to solve problems and develop their skills are categorized as

Cooperating with co-workers in other departments is one of the responsibilities of a supervisor.

Assigning work to employees refers to which of the following characteristics of a successful supervisor?

Rhonda is the supervisor of the spare parts department at a car dealership. Her responsibilities include scheduling work for employees, setting deadlines, and delegating work on ordering and counting the inventory. Rhonda's responsibilities can be best categorized as the supervisory function of

Describe management functions according to Henri Fayol.

Salma is a new supervisor. She realizes that she lacks the necessary human relations skills to perform her job in an effective way. The best way for Salma to learn human relations skills is to

Jane, a supervisor at MotoDel Inc., often complains about her position in front of her subordinates. This results in poor productivity levels in her team. In the context of the characteristics of a successful supervisor, Jane lacks

Which of the following stages of Maslow's hierarchy of needs includes an attitude of acceptance, a lack of racial biases, and creativity?

Maya, a supervisor at Zelden Inc., focuses on achieving her department's goals on time. She understands that it contributes to achieving the organization's goals. In the context of the classical understanding of management skills, Maya has good ________ skills.

A manager at the first level of management is called a(n)

In the context of performing supervisory duties, ________ is the ability to do certain things.

Bilal, a supervisor at BrainWare Corp., is given the task of organizing and setting up processes for a new department in his company. This new task will draw heavily on Bilal's ________ skills.

In the context of the skills of the successful managers, making sacrifices to encourage and promote desired outcomes in an organization is primarily part of ________.

In the context of the modern view of management skills, what does sustainability refer to?

Which of the following would be a new supervisor's most reliable source of getting to know his or her new employees?

Efforts to carry out critical management-related duties, such as planning, setting objectives for employees, and monitoring performance, can be best categorized as

The Supervisor As Leader

Groups, Teams, and Powerful Meetings

Corporate Social Responsibility, Ethics, and Sustainability

Managing Diversity

Reaching Goals Plans and Controls

Organizing and Authority

Problem Solving, Decision Making, and Creativity

Ensuring High Quality and Productivity

Communication Theory and Modern Media

Motivating Employees

Problem Employees Counseling and Discipline

Managing Time and Stress

Managing Conflict, Change, and Politics

Selecting Employees

Providing Orientation and Training

Appraising Performance

Filters

Exam 1: Supervision Tradition and Contemporary Trends

How can supervisors be loyal and fair at their work?

In the context of performing supervisory duties, the right to do certain things is known as ________.

According to the modern view of management skills, a manager's efforts to empower employees to solve problems and develop their skills are categorized as

Cooperating with co-workers in other departments is one of the responsibilities of a supervisor.

Assigning work to employees refers to which of the following characteristics of a successful supervisor?

Rhonda is the supervisor of the spare parts department at a car dealership. Her responsibilities include scheduling work for employees, setting deadlines, and delegating work on ordering and counting the inventory. Rhonda's responsibilities can be best categorized as the supervisory function of

Describe management functions according to Henri Fayol.

Salma is a new supervisor. She realizes that she lacks the necessary human relations skills to perform her job in an effective way. The best way for Salma to learn human relations skills is to

Jane, a supervisor at MotoDel Inc., often complains about her position in front of her subordinates. This results in poor productivity levels in her team. In the context of the characteristics of a successful supervisor, Jane lacks

Which of the following stages of Maslow's hierarchy of needs includes an attitude of acceptance, a lack of racial biases, and creativity?

Maya, a supervisor at Zelden Inc., focuses on achieving her department's goals on time. She understands that it contributes to achieving the organization's goals. In the context of the classical understanding of management skills, Maya has good ________ skills.

A manager at the first level of management is called a(n)

In the context of performing supervisory duties, ________ is the ability to do certain things.

Bilal, a supervisor at BrainWare Corp., is given the task of organizing and setting up processes for a new department in his company. This new task will draw heavily on Bilal's ________ skills.

In the context of the skills of the successful managers, making sacrifices to encourage and promote desired outcomes in an organization is primarily part of ________.

In the context of the modern view of management skills, what does sustainability refer to?

Which of the following would be a new supervisor's most reliable source of getting to know his or her new employees?

Efforts to carry out critical management-related duties, such as planning, setting objectives for employees, and monitoring performance, can be best categorized as

The Supervisor As Leader

Groups, Teams, and Powerful Meetings

Corporate Social Responsibility, Ethics, and Sustainability

Managing Diversity

Reaching Goals Plans and Controls

Organizing and Authority

Problem Solving, Decision Making, and Creativity

Ensuring High Quality and Productivity

Communication Theory and Modern Media

Motivating Employees

Problem Employees Counseling and Discipline

Managing Time and Stress

Managing Conflict, Change, and Politics

Selecting Employees

Providing Orientation and Training

Appraising Performance

Filters