Question 1

Identify a true statement about contingency planning.

Accepted Answer

A)  It is more efficient and effective to create a written contingency plan for every detail of operations than to memorize it. 
B)  The supervisor creates a contingency plan by answering the questions what, who, when, where, and how. 
C)  One useful technique for contingency planning is to review all objectives, looking for areas where something might go wrong. 
D)  Contingency plans are the original plans developed by top managers for the organization as a whole. 
A)  It is more efficient and effective to create a written contingency plan for every detail of operations than to memorize it. 
B)  The supervisor creates a contingency plan by answering the questions what, who, when, where, and how. 
C)  One useful technique for contingency planning is to review all objectives, looking for areas where something might go wrong. 
D)  Contingency plans are the original plans developed by top managers for the organization as a whole. C

Question 2

In the context of the program evaluation and review technique (PERT), the sequence of tasks that requires the greatest amount of time is referred to as the

Accepted Answer

A)  precautionary principle. 
B)  exception principle. 
C)  exaggerated agenda. 
D)  critical path. 
A)  precautionary principle. 
B)  exception principle. 
C)  exaggerated agenda. 
D)  critical path. D

Question 3

A ________ is a scheduling tool that lists the activities to be completed and uses horizontal bars to graph how long each activity will take, including its starting and ending dates.

Accepted Answer

A)  scatter graph 
B)  run chart 
C)  stem plot 
D)  Gantt chart 
A)  scatter graph 
B)  run chart 
C)  stem plot 
D)  Gantt chart D

Question 4

In the context of a supervisor's role as a planner, setting a precise timetable for the work to be done is known as

Accepted Answer

A)  scheduling. 
B)  capital budgeting. 
C)  strategic planning. 
D)  evaluating. 
A)  scheduling. 
B)  capital budgeting. 
C)  strategic planning. 
D)  evaluating.

Question 5

Which of the following exemplifies precontrol?

Accepted Answer

A)  A café supervisor greeting customers at their tables 
B)  A supervisor reviewing customer comments about service and trying to change employee behavior based on customer feedback 
C)  A production supervisor providing employees with guidelines about the detection of improperly functioning machinery 
D)  A restaurant manager visiting the kitchen to see how work is progressing 
A)  A café supervisor greeting customers at their tables 
B)  A supervisor reviewing customer comments about service and trying to change employee behavior based on customer feedback 
C)  A production supervisor providing employees with guidelines about the detection of improperly functioning machinery 
D)  A restaurant manager visiting the kitchen to see how work is progressing

Question 6

"Controlling" is best defined as the

Accepted Answer

A)  scheduling tool that identifies the relationships among tasks as well as the amount of time each task will take. 
B)  management function of making sure that work goes according to plan. 
C)  process of planning what to do if the original plans do not work out. 
D)  process of developing objectives that specify how each department will support organizational goals. 
A)  scheduling tool that identifies the relationships among tasks as well as the amount of time each task will take. 
B)  management function of making sure that work goes according to plan. 
C)  process of planning what to do if the original plans do not work out. 
D)  process of developing objectives that specify how each department will support organizational goals.

Question 7

________ is at the heart of the control function.

Accepted Answer

A)  Implementation of plans 
B)  Detection of problems 
C)  Elimination of errors 
D)  Allocation of resources 
A)  Implementation of plans 
B)  Detection of problems 
C)  Elimination of errors 
D)  Allocation of resources

Question 8

When monitoring performance, supervisors should focus on how actual performance compares with the standards they have set. Two concepts useful for maintaining this focus are

Accepted Answer

A)  Gantt charts and operational planning. 
B)  variance and the exception principle. 
C)  standards and performance reports. 
D)  feedback control and the parity principle. 
A)  Gantt charts and operational planning. 
B)  variance and the exception principle. 
C)  standards and performance reports. 
D)  feedback control and the parity principle.

Question 9

Encouragement of a behavior by associating it with a reward is known as ________.

Accepted Answer

A)  the exception principle 
B)  feedback control 
C)  reinforcement 
D)  empowerment 
A)  the exception principle 
B)  feedback control 
C)  reinforcement 
D)  empowerment

Question 10

When setting performance standards, a supervisor must avoid

Accepted Answer

A)  communicating performance standards to employees. 
B)  being a slave to the past. 
C)  having very specific standards. 
D)  apparent and achievable standards. 
A)  communicating performance standards to employees. 
B)  being a slave to the past. 
C)  having very specific standards. 
D)  apparent and achievable standards.

Question 11

Which of the following is a defining characteristic of operational planning?

Accepted Answer

A)  Operational planning is ideally done by the CEO and other top managers. 
B)  The scope of operational planning includes stating objectives for the organization as a whole. 
C)  Typically, operational planning is done when the original plan fails to materialize. 
D)  Operational planning is usually short-term, with a time frame of one year or less. 
A)  Operational planning is ideally done by the CEO and other top managers. 
B)  The scope of operational planning includes stating objectives for the organization as a whole. 
C)  Typically, operational planning is done when the original plan fails to materialize. 
D)  Operational planning is usually short-term, with a time frame of one year or less.

Question 12

________ refers to efforts aimed at preventing behavior that may lead to undesirable results.

Accepted Answer

A)  Precontrol 
B)  Feedback control 
C)  Concurrent control 
D)  Negative control 
A)  Precontrol 
B)  Feedback control 
C)  Concurrent control 
D)  Negative control

Question 13

A(n) ________ is defined as a plan for spending money.

Accepted Answer

A)  budget 
B)  contingency plan 
C)  schedule 
D)  action plan 
A)  budget 
B)  contingency plan 
C)  schedule 
D)  action plan

Question 14

Compare and contrast strategic planning and operational planning.

Accepted Answer

Strategic planning is mainly done by top

Question 15

Which of the following is most likely to be included as part of a capital budget?

Accepted Answer

A)  Amount to be spent on wages 
B)  Amount to be spent on rent 
C)  Amount to be spent on insurance 
D)  Amount to be spent on heavy machinery 
A)  Amount to be spent on wages 
B)  Amount to be spent on rent 
C)  Amount to be spent on insurance 
D)  Amount to be spent on heavy machinery

Question 16

At Value Inc., there are specific steps to be followed when applying for a day off. First, an employee has to apply to his or her immediate supervisors. After getting their approval, he or she has to get it signed by the branch manager. Then, a copy of the leave application has to be submitted to the HR department. These mandatory steps are referred to as ________.

Accepted Answer

A)  policies 
B)  ethics 
C)  procedures 
D)  goals 
A)  policies 
B)  ethics 
C)  procedures 
D)  goals

Question 17

________ includes deciding which activities will take priority over others and deciding who will do what tasks and when.

Accepted Answer

A)  Budgeting 
B)  Allocating 
C)  Scheduling 
D)  Controlling 
A)  Budgeting 
B)  Allocating 
C)  Scheduling 
D)  Controlling

Question 18

The control principle stating that a supervisor should take action only when the variance is meaningful is most accurately referred to as the

Accepted Answer

A)  exception principle. 
B)  scalar principle. 
C)  Peter principle. 
D)  reinforcement principle. 
A)  exception principle. 
B)  scalar principle. 
C)  Peter principle. 
D)  reinforcement principle.

Question 19

In the control process, ________ define the acceptable quantity and quality of work.

Accepted Answer

A)  standards 
B)  controls 
C)  rules 
D)  policies 
A)  standards 
B)  controls 
C)  rules 
D)  policies

Question 20

The difference between a policy and a rule is that

Accepted Answer

A)  a policy is rigid, but a rule is comparatively flexible. 
B)  a policy does not specify details of how to handle a specific situation, but rules are very specific. 
C)  a policy is related to operational planning and has a narrower scope compared to a rule. 
D)  a policy is not open to interpretation like a rule. 
A)  a policy is rigid, but a rule is comparatively flexible. 
B)  a policy does not specify details of how to handle a specific situation, but rules are very specific. 
C)  a policy is related to operational planning and has a narrower scope compared to a rule. 
D)  a policy is not open to interpretation like a rule.

Identify a true statement about contingency planning.

In the context of the program evaluation and review technique (PERT), the sequence of tasks that requires the greatest amount of time is referred to as the

A ________ is a scheduling tool that lists the activities to be completed and uses horizontal bars to graph how long each activity will take, including its starting and ending dates.

In the context of a supervisor's role as a planner, setting a precise timetable for the work to be done is known as

Which of the following exemplifies precontrol?

"Controlling" is best defined as the

________ is at the heart of the control function.

When monitoring performance, supervisors should focus on how actual performance compares with the standards they have set. Two concepts useful for maintaining this focus are

Encouragement of a behavior by associating it with a reward is known as ________.

When setting performance standards, a supervisor must avoid

Which of the following is a defining characteristic of operational planning?

________ refers to efforts aimed at preventing behavior that may lead to undesirable results.

A(n) ________ is defined as a plan for spending money.

Compare and contrast strategic planning and operational planning.

Which of the following is most likely to be included as part of a capital budget?

________ includes deciding which activities will take priority over others and deciding who will do what tasks and when.

The control principle stating that a supervisor should take action only when the variance is meaningful is most accurately referred to as the

In the control process, ________ define the acceptable quantity and quality of work.

The difference between a policy and a rule is that

Supervision Tradition and Contemporary Trends

The Supervisor As Leader

Groups, Teams, and Powerful Meetings

Corporate Social Responsibility, Ethics, and Sustainability

Managing Diversity

Organizing and Authority

Problem Solving, Decision Making, and Creativity

Ensuring High Quality and Productivity

Communication Theory and Modern Media

Motivating Employees

Problem Employees Counseling and Discipline

Managing Time and Stress

Managing Conflict, Change, and Politics

Selecting Employees

Providing Orientation and Training

Appraising Performance

Filters

Exam 6: Reaching Goals Plans and Controls

Identify a true statement about contingency planning.

In the context of the program evaluation and review technique (PERT), the sequence of tasks that requires the greatest amount of time is referred to as the

A ________ is a scheduling tool that lists the activities to be completed and uses horizontal bars to graph how long each activity will take, including its starting and ending dates.

In the context of a supervisor's role as a planner, setting a precise timetable for the work to be done is known as

Which of the following exemplifies precontrol?

"Controlling" is best defined as the

________ is at the heart of the control function.

When monitoring performance, supervisors should focus on how actual performance compares with the standards they have set. Two concepts useful for maintaining this focus are

Encouragement of a behavior by associating it with a reward is known as ________.

When setting performance standards, a supervisor must avoid

Which of the following is a defining characteristic of operational planning?

________ refers to efforts aimed at preventing behavior that may lead to undesirable results.

A(n) ________ is defined as a plan for spending money.

Compare and contrast strategic planning and operational planning.

Which of the following is most likely to be included as part of a capital budget?

________ includes deciding which activities will take priority over others and deciding who will do what tasks and when.

The control principle stating that a supervisor should take action only when the variance is meaningful is most accurately referred to as the

In the control process, ________ define the acceptable quantity and quality of work.

The difference between a policy and a rule is that

Supervision Tradition and Contemporary Trends

The Supervisor As Leader

Groups, Teams, and Powerful Meetings

Corporate Social Responsibility, Ethics, and Sustainability

Managing Diversity

Organizing and Authority

Problem Solving, Decision Making, and Creativity

Ensuring High Quality and Productivity

Communication Theory and Modern Media

Motivating Employees

Problem Employees Counseling and Discipline

Managing Time and Stress

Managing Conflict, Change, and Politics

Selecting Employees

Providing Orientation and Training

Appraising Performance

Filters