Exam 3: The Communication Process

The writing process is subdivided into a three-part sequence of

Single sourcing is

Flowcharting is an effective visual technique that does not organize data chronologically.

If, before a staff meeting, you asked employees for agenda items, you are using which of the following techniques?

If your purpose for writing was to ask for a refund for a poor quality coat you purchased at your favorite clothing store, what kind of letter would you write?

Part of prewriting is to determine your communication channel.

During the writing process,

When you are given a writing assignment, usability testing is designed to be used for the

Answering the "reporter's questions" helps you create the content of your correspondence.

Poorly written correspondence wastes time.

Explain why proofreading is important. Provide examples.

The National Commission of Writing identified essential skills in technical communication that employers want. The most important was

Accuracy in technical writing requires that you proofread your text.

Two examples of prewriting techniques are

Mind mapping

Through usability testing, the technical communicator decides what works in the draft and what requires rewriting. Usability focuses on four key factors. List and discuss each of the four.

Usability testing helps determine the success of a draft.

The most important phase in the writing process is gathering documentation.

The objectives of the prewriting process include

Content should be formatted for readability during which step in the writing process?