Question 1

Which of the following is the definition used in instructions for a "caution"?

Accepted Answer

A) the potential for damage or destruction of equipment 
B) the potential for death 
C) important information 
D) the potential for serious injury 
A) the potential for damage or destruction of equipment 
B) the potential for death 
C) important information 
D) the potential for serious injury A

Question 2

Limit the information within each step by separating distinct, small items into their own steps.

Accepted Answer

A) True 
 B)False  True

Question 3

The textbook suggests a hierarchy of definitions for hazard alert messages. Which of the following words means "The potential for death"?

Accepted Answer

A) caution 
B) danger 
C) note 
D) warning 
A) caution 
B) danger 
C) note 
D) warning B

Question 4

The best audience for usability testing would be a

Accepted Answer

A) representative group of high-tech people with knowledge of the item. 
B) group of people who have limited knowledge of the item. 
C) group of people with no knowledge of the item. 
D) representative sampling of people with differing levels of expertise. 
A) representative group of high-tech people with knowledge of the item. 
B) group of people who have limited knowledge of the item. 
C) group of people with no knowledge of the item. 
D) representative sampling of people with differing levels of expertise.

Question 5

As well as helping your readers, graphics in your instructions also make the document more visually appealing.

Accepted Answer

A) True 
 B)False

Question 6

SOPs are used to help ensure

Accepted Answer

A) accurate job performance. 
B) product quality. 
C) that laws and regulations are followed. 
D) All of these answers are correct. 
A) accurate job performance. 
B) product quality. 
C) that laws and regulations are followed. 
D) All of these answers are correct.

Question 7

You have a friend visiting from a distant, foreign land. He speaks some English, but has never had what Americans call a "sandwich." You must leave and go to classes before he gets up. Provide written directions for him to make a ham and cheese sandwich. Remember, he does not know anything about making a sandwich. Follow the rules for well-written directions that you have learned from this chapter.

Accepted Answer

Sure! Here are the written directions fo

Question 8

Hazard messages can be emphasized by using colors. What color is typically used for the word "warning"?

Accepted Answer

A) yellow 
B) black 
C) orange 
D) red 
A) yellow 
B) black 
C) orange 
D) red

Question 9

Effectively organized instructions must follow a chronological sequence.

Accepted Answer

A) True 
 B)False

Question 10

Unlike other types of writing, sexist language is acceptable in instructions.

Accepted Answer

A) True 
 B)False

Question 11

Discuss the ways in which the key components of SOPs differ from those of user manuals. Why are they different?

Accepted Answer

Standard Operating Procedures (SOPs) and

Question 12

Always use bullets for each instructional step.

Accepted Answer

A) True 
 B)False

Question 13

Is it good to personalize instructions by using pronouns?

Accepted Answer

A) yes 
B) no
ESSAY. Write your answer in the space provided or on a separate sheet of paper. 
A) yes 
B) no
ESSAY. Write your answer in the space provided or on a separate sheet of paper.

Question 14

If you are writing a step correctly, it will begin with a verb.

Accepted Answer

A) True 
 B)False

Question 15

Warranties protect

Accepted Answer

A) the manufacturer. 
B) the customer. 
C) the customer and the manufacturer. 
A) the manufacturer. 
B) the customer. 
C) the customer and the manufacturer.

Question 16

Highlighting techniques are particularly important

Accepted Answer

A) in the introduction. 
B) in the conclusion. 
C) if the writer will also be the end user. 
D) when presenting warnings and cautions. 
E) All of these answers are correct. 
A) in the introduction. 
B) in the conclusion. 
C) if the writer will also be the end user. 
D) when presenting warnings and cautions. 
E) All of these answers are correct.

Question 17

Which of the following is the definition used in instructions for a "note"?

Accepted Answer

A) important information 
B) the potential for serious injury 
C) the potential for damage or destruction of equipment 
D) the potential for death 
A) important information 
B) the potential for serious injury 
C) the potential for damage or destruction of equipment 
D) the potential for death

Question 18

User manuals and SOPs contain exactly the same components.

Accepted Answer

A) True 
 B)False

Question 19

Sequencing your steps correctly is best accomplished through a prewriting technique called

Accepted Answer

A) drafting. 
B) reporter's questions. 
C) brainstorming. 
D) flowcharting. 
A) drafting. 
B) reporter's questions. 
C) brainstorming. 
D) flowcharting.

Question 20

Which of the following is the definition used in instructions for a "warning"?

Accepted Answer

A) important information 
B) the potential for damage or destruction of equipment 
C) the potential for serious injury 
D) the potential for death 
A) important information 
B) the potential for damage or destruction of equipment 
C) the potential for serious injury 
D) the potential for death

Which of the following is the definition used in instructions for a "caution"?

Limit the information within each step by separating distinct, small items into their own steps.

The textbook suggests a hierarchy of definitions for hazard alert messages. Which of the following words means "The potential for death"?

The best audience for usability testing would be a

As well as helping your readers, graphics in your instructions also make the document more visually appealing.

SOPs are used to help ensure

Hazard messages can be emphasized by using colors. What color is typically used for the word "warning"?

Effectively organized instructions must follow a chronological sequence.

Unlike other types of writing, sexist language is acceptable in instructions.

Discuss the ways in which the key components of SOPs differ from those of user manuals. Why are they different?

Always use bullets for each instructional step.

Is it good to personalize instructions by using pronouns?

If you are writing a step correctly, it will begin with a verb.

Warranties protect

Highlighting techniques are particularly important

Which of the following is the definition used in instructions for a "note"?

User manuals and SOPs contain exactly the same components.

Sequencing your steps correctly is best accomplished through a prewriting technique called

Which of the following is the definition used in instructions for a "warning"?

An Introduction to Technical Communication

Digital Communication

The Communication Process

Objectives in Technical Communication

Audience Recognition

Ethical Considerations

Document Design

Visual Aids

Routine Correspondence

The Job Search

Communicating to Persuade

Social Media

Web Sites and Online Help

Technical Descriptions and Process Analyses

Research

Short, Informal Reports

Long, Formal Reports

Proposals and Business Plans

Oral Presentations

Filters

Exam 15: Instructions, User Manuals, and Standard Operating Procedures

Which of the following is the definition used in instructions for a "caution"?

Limit the information within each step by separating distinct, small items into their own steps.

The textbook suggests a hierarchy of definitions for hazard alert messages. Which of the following words means "The potential for death"?

The best audience for usability testing would be a

As well as helping your readers, graphics in your instructions also make the document more visually appealing.

SOPs are used to help ensure

Hazard messages can be emphasized by using colors. What color is typically used for the word "warning"?

Effectively organized instructions must follow a chronological sequence.

Unlike other types of writing, sexist language is acceptable in instructions.

Discuss the ways in which the key components of SOPs differ from those of user manuals. Why are they different?

Always use bullets for each instructional step.

Is it good to personalize instructions by using pronouns?

If you are writing a step correctly, it will begin with a verb.

Warranties protect

Highlighting techniques are particularly important

Which of the following is the definition used in instructions for a "note"?

User manuals and SOPs contain exactly the same components.

Sequencing your steps correctly is best accomplished through a prewriting technique called

Which of the following is the definition used in instructions for a "warning"?

An Introduction to Technical Communication

Digital Communication

The Communication Process

Objectives in Technical Communication

Audience Recognition

Ethical Considerations

Document Design

Visual Aids

Routine Correspondence

The Job Search

Communicating to Persuade

Social Media

Web Sites and Online Help

Technical Descriptions and Process Analyses

Research

Short, Informal Reports

Long, Formal Reports

Proposals and Business Plans

Oral Presentations

Filters