Exam 5: Consumer Behaviour
Exam 1: Creating Customer Value, Relationships, and Experiences Through Marketing197 Questions
Exam 2: Developing Successful Marketing Strategies205 Questions
Exam 3: Scanning the Marketing Environment212 Questions
Exam 4: Ethics and Social Responsibility for Sustainable Marketing159 Questions
Exam 5: Consumer Behaviour222 Questions
Exam 6: Understanding Organizations As Customers178 Questions
Exam 7: Reaching Global Markets217 Questions
Exam 8: Marketing Research: From Information to Action134 Questions
Exam 9: Market Segmentation, Targeting, and Positioning221 Questions
Exam 10: Developing New Products and Services221 Questions
Exam 11: Managing Products and Brands240 Questions
Exam 12: Managing Services132 Questions
Exam 13: Pricing Products and Services280 Questions
Exam 14: Managing Marketing Channels and Supply Chains282 Questions
Exam 15: Retailing204 Questions
Exam 16: Integrated Marketing Communications and Direct Marketing211 Questions
Exam 17: Advertising, Sales Promotion, and Public Relations214 Questions
Exam 18: Personal Selling and Sales Management211 Questions
Exam 19: Pulling It All Together: the Strategic Marketing Process199 Questions
Exam 20: Using Social Media and Mobile Marketing to Connect With Consumers163 Questions
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What is a subculture? What are some examples of products or promotional strategies targeted at Canadian subcultures?
(Essay)
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Research has suggested that those who apply more cologne or after-shave lotions are more likely to have which personality trait?
(Multiple Choice)
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When the television production company that produces Law & Order series uses the Law & Order name on two other series (Law & Order: Special Victim's Unit, and Law & Order: Criminal Intent), it relies on_________ to convince fans of the original show
That the new shows will be equally well crafted.
(Multiple Choice)
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More and more firms are monitoring social media sites to understand what is being said about their brands as a way to gauge what?
(Multiple Choice)
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Once you enter university, you likely have to learn how to shop, keep up an apartment, and maintain an organized life, if you have not learned already. This process by which people acquire the skills, knowledge, and attitudes necessary to function as consumers is known as
(Multiple Choice)
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Charlie needs to purchase an automobile to drive to his new job in the city center. He begins to notice ads for many cars he wasn't aware of previously. This is an example of:
(Multiple Choice)
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Which of the following choices is NOT an example of situational influences affecting the purchase decision process?
(Multiple Choice)
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Many automakers have changed how they conduct business because of female consumers. All of the following are true except:
(Multiple Choice)
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Figure 5-3
-In Figure 5-3, letter "B" represents the _ _________influences that can affect the consumer purchase decision process. influences that can affect the

(Multiple Choice)
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The ad for Dove body wash asks the question, "How old will you be when you stop feeling 29?" The ad is using the ______ to appeal to its target market.
(Multiple Choice)
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Which of the following is NOT a good measure of consumer lifestyle, or psychographics?
(Multiple Choice)
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Compare and contrast routine problem solving, limited problem solving, and extended problem solving. Give an example of when each might be used.
(Essay)
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Figure 5-2
-In Figure 5-2, column "C" represents which of the following?

(Multiple Choice)
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Maria has just told her supervisor, "I'm so glad I bought the Apple iPhone 5 phone rather than those other models I was looking at. I have really enjoyed the fact that its iTunes service gives me an always-on music connection. I haven't seen another phone with that feature." Which stage of the consumer purchase decision process is demonstrated by Maria's conversation?
(Multiple Choice)
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Figure 5-3
-In Figure 5-3, letter "C" represents the _________influences that can affect the consumer purchase decision process.
Influences that can affect the

(Multiple Choice)
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Which problem solving variation would normally be used to purchase such items as toothpaste, soda, or chewing gum?
(Multiple Choice)
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When the marketing student who has recently moved out of residence and now shares a house with 4 others, where it is the responsibility of the tenants to mow the large lawn said, "It's really hard for me to mow such a large lawn without a power mower," he was entering which stage of the consumer decision process?
(Multiple Choice)
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Canadians who fit in the PRIZM5 lifestyle segment "Lunch at Tim's" span all age groups, and are best known for the shopping characteristic:
(Multiple Choice)
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