Exam 5: Consumer Behaviour

Raul overheard one of his co-workers in a phone conversation say, "Thank you for taking my call so quickly. I'd like to order number 1284H, the All-Canadian Mary Hanks doll. Can I use the easy pay plan?" The co-worker was in which stage in the consumer purchase decision process?

A person's consistent behaviour or response to recurring situations is known as:

You will be graduating soon and have been offered "the job of your dreams." The new position, however, requires some traveling so you will need a car. You currently do not have one. What decision process will you go through to purchase an automobile?

Why is learning important to marketing?

The back of a box of Hinode Harvest Blend rice mix suggests cooking with chicken broth for added flavour. Which of the following methods will work best in educating potential consumers?

An ad for The King's Daughters' School, a private academy for children, has the headline, "Living Up to Their Potential." This ad is appealing to the parents' desire to satisfy their children's:

The online version of word of mouth, involving the use of messages "infectious" enough that consumers wish to pass them along to others through online communication is accurately described as:

After buying your new smartphone, you proceed through several stages that may include the feeling of post-purchase anxiety. This end-to-end process is referred as:

Janine has decided to purchase a car GPS and plans to call several friends for information about alternative brands. She is NOT concerned about where she buys it as long as she receives a very liberal return policy should anything go wrong. In Making her decision, Janine will engage in which of the following problem solving methods?

While in a team building exercise, you notice two team members are a little shyer than everyone else. As a result, you make an extra effort to include them in the activities and make sure to check in on how they are feeling throughout the exercise. The best term to describe your behaviour is:

Rumours that circulated throughout Russia that Snickers candy bars caused diabetes is an example of:

Many experts suggest that the use of subliminal messages by marketers, effective or not, is ________ and _______.

Influences on consumer behaviour that result from consumer socialization, passage through the family life cycle, and decision making within the family are referred to as ________ influence.

How might consumers who purchased a new innovative type of running shoe try to reduce any cognitive dissonance they might feel?

An example of a marketer-dominated source of information for an external information search is:

If you were to watch a television commercial for a new automobile, and not notice it had dual airbags, side impact bars, and antilock brakes, but that it did have a high-performance engine that could take it to high speeds as indicated in the film Footage, this would be an example of ______ perception.

Subgroups within the larger, or national, culture with unique values, ideas, and attitudes are referred to as:

The relatively permanent, homogeneous divisions in a society into which people sharing similar values, interests, and behaviour can be grouped is referred to as a(n)

The SRI's VALS Program is one of the most prominent examples of:

How does the definition of attitudes highlight its important dimensions?