Question 1

Which of the following is not good advice for receiving and ending telephone calls at work?

Accepted Answer

A)  Take notes to remember important information. 
B)  Always say a formal "Goodbye." 
C)  Use your company's standard greeting. 
D)  Follow your company's norm when ending the call. 
E)  Answer the call within two or three rings. 
A)  Take notes to remember important information. 
B)  Always say a formal "Goodbye." 
C)  Use your company's standard greeting. 
D)  Follow your company's norm when ending the call. 
E)  Answer the call within two or three rings.

Question 2

For an important meeting, the next best alternative format to face-to-face, is a(n)

Accepted Answer

A)  conference call. 
B)  videoconference. 
C)  synchronous text. 
D)  carrier pigeon. 
E)  online meeting. 
A)  conference call. 
B)  videoconference. 
C)  synchronous text. 
D)  carrier pigeon. 
E)  online meeting.

Question 3

Which of the following is probably the least developed of the four communication skills?

Accepted Answer

A)  listening 
B)  seeing 
C)  writing 
D)  reading 
E)  speaking 
A)  listening 
B)  seeing 
C)  writing 
D)  reading 
E)  speaking

Question 4

Identify ways to give a speaker your undivided attention.

Accepted Answer

Avoid tuning out the speaker even if you

Question 5

Which of the following is not a typical factor to consider when choosing a meeting format?

Accepted Answer

A)  Standard company practices for meetings. 
B)  Your need to avoid seeing a colleague face-to-face. 
C)  Your meeting purpose or intent. 
D)  The number of meeting participants. 
E)  The logistics of bringing people together from different locations. 
A)  Standard company practices for meetings. 
B)  Your need to avoid seeing a colleague face-to-face. 
C)  Your meeting purpose or intent. 
D)  The number of meeting participants. 
E)  The logistics of bringing people together from different locations.

Question 6

​Yammer is an intranet site that is similar to Facebook's interface and functionality.

Accepted Answer

A) True 
 B)False

Question 7

At a staff meeting, people tend to maintain a distance of 4 to 12 feet from each other, reflecting the social zone where this interaction typically occurs.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is not a true statement about using social media to build business relationships?

Accepted Answer

A)  Social media allows companies to build meaningful relationships with customers. 
B)  Capitalizing on these technologies means listening to customers. 
C)  Effective companies may use technology to explain a business practice or clarify a service they provide. 
D)  Social media allow companies to build meaningful relationships with employees online. 
E)  Effective companies may use technology to identify difficult customers to shame into better behavior. 
A)  Social media allows companies to build meaningful relationships with customers. 
B)  Capitalizing on these technologies means listening to customers. 
C)  Effective companies may use technology to explain a business practice or clarify a service they provide. 
D)  Social media allow companies to build meaningful relationships with employees online. 
E)  Effective companies may use technology to identify difficult customers to shame into better behavior.

Question 9

Poor listening is due, in part, to the difference between the speed at which the sender speaks and the speed at which the receiver's brain processes data.

Accepted Answer

A) True 
 B)False

Question 10

When participating in a virtual meeting, minimize background noises such as shuffling papers or tapping on the desk.​

Accepted Answer

A) True 
 B)False

Question 11

Avoid taking calls during business meetings.

Accepted Answer

A) True 
 B)False

Question 12

Building meaningful relationships with customers and employees online requires more than good technological skills.

Accepted Answer

A) True 
 B)False

Question 13

An unscheduled videoconference may be considered

Accepted Answer

A)  exciting. 
B)  cheap. 
C)  intrusive. 
D)  alarming. 
E)  technologically advanced. 
A)  exciting. 
B)  cheap. 
C)  intrusive. 
D)  alarming. 
E)  technologically advanced.

Question 14

Explain the primary benefits of using social media to build business relationships.

Accepted Answer

Social media involve customers and emplo

Question 15

The first step in planning a meeting is to determine the specific purpose and assess whether face-to-face contact is even necessary.

Accepted Answer

A) True 
 B)False

Question 16

One benefit of having an intranet for employee feedback is that it helps to keep such feedback internal, rather than publicly available.

Accepted Answer

A) True 
 B)False

Question 17

Describe ways to ensure that your use of text messaging is effective.

Accepted Answer

1. Send texts to people at or below your

Question 18

Why is the ability to conduct and participate in meetings a crucial management skill?

Accepted Answer

It is a crucial skill because the averag

Question 19

Which of the following is not one of the purposes for calling a meeting?

Accepted Answer

A)  Meetings keep employees informed of events that are related to their duties. 
B)  Meetings provide a forum for soliciting input. 
C)  Meetings promote unity and cohesiveness through social interaction. 
D)  Meetings encourage follow-up later. 
E)  Meetings lead to the solution of problems. 
A)  Meetings keep employees informed of events that are related to their duties. 
B)  Meetings provide a forum for soliciting input. 
C)  Meetings promote unity and cohesiveness through social interaction. 
D)  Meetings encourage follow-up later. 
E)  Meetings lead to the solution of problems.

Question 20

Studies done by Kelly Services shows that most employees prefer to have virtual or online meetings rather than those conducted face-to-face.

Accepted Answer

A) True 
 B)False

Which of the following is not good advice for receiving and ending telephone calls at work?

For an important meeting, the next best alternative format to face-to-face, is a(n)

Which of the following is probably the least developed of the four communication skills?

Identify ways to give a speaker your undivided attention.

Which of the following is not a typical factor to consider when choosing a meeting format?

Yammer is an intranet site that is similar to Facebook's interface and functionality.

At a staff meeting, people tend to maintain a distance of 4 to 12 feet from each other, reflecting the social zone where this interaction typically occurs.

Which of the following is not a true statement about using social media to build business relationships?

Poor listening is due, in part, to the difference between the speed at which the sender speaks and the speed at which the receiver's brain processes data.

When participating in a virtual meeting, minimize background noises such as shuffling papers or tapping on the desk.

Avoid taking calls during business meetings.

Building meaningful relationships with customers and employees online requires more than good technological skills.

An unscheduled videoconference may be considered

Explain the primary benefits of using social media to build business relationships.

The first step in planning a meeting is to determine the specific purpose and assess whether face-to-face contact is even necessary.

One benefit of having an intranet for employee feedback is that it helps to keep such feedback internal, rather than publicly available.

Describe ways to ensure that your use of text messaging is effective.

Why is the ability to conduct and participate in meetings a crucial management skill?

Which of the following is not one of the purposes for calling a meeting?

Studies done by Kelly Services shows that most employees prefer to have virtual or online meetings rather than those conducted face-to-face.

Understanding Business Communication

Team and Intercultural Communication

Interpersonal Communication Skills

Improving Your Writing Style

Neutral and Positive Messages

Persuasive Messages

Bad-News Messages

Planning the Report and Managing Data

Writing the Report

Oral Presentations

Employment Communication

Filters

Exam 4: The Writing Process

Which of the following is not good advice for receiving and ending telephone calls at work?

For an important meeting, the next best alternative format to face-to-face, is a(n)

Which of the following is probably the least developed of the four communication skills?

Identify ways to give a speaker your undivided attention.

Which of the following is not a typical factor to consider when choosing a meeting format?

​Yammer is an intranet site that is similar to Facebook's interface and functionality.

At a staff meeting, people tend to maintain a distance of 4 to 12 feet from each other, reflecting the social zone where this interaction typically occurs.

Which of the following is not a true statement about using social media to build business relationships?

Poor listening is due, in part, to the difference between the speed at which the sender speaks and the speed at which the receiver's brain processes data.

When participating in a virtual meeting, minimize background noises such as shuffling papers or tapping on the desk.​

Avoid taking calls during business meetings.

Building meaningful relationships with customers and employees online requires more than good technological skills.

An unscheduled videoconference may be considered

Explain the primary benefits of using social media to build business relationships.

The first step in planning a meeting is to determine the specific purpose and assess whether face-to-face contact is even necessary.

One benefit of having an intranet for employee feedback is that it helps to keep such feedback internal, rather than publicly available.

Describe ways to ensure that your use of text messaging is effective.

Why is the ability to conduct and participate in meetings a crucial management skill?

Which of the following is not one of the purposes for calling a meeting?

Studies done by Kelly Services shows that most employees prefer to have virtual or online meetings rather than those conducted face-to-face.

Understanding Business Communication

Team and Intercultural Communication

Interpersonal Communication Skills

Improving Your Writing Style

Neutral and Positive Messages

Persuasive Messages

Bad-News Messages

Planning the Report and Managing Data

Writing the Report

Oral Presentations

Employment Communication

Filters

Yammer is an intranet site that is similar to Facebook's interface and functionality.

When participating in a virtual meeting, minimize background noises such as shuffling papers or tapping on the desk.