Question 1

Which of the following statements about employees is not true?

Accepted Answer

A)  They may be considered "internal customers." 
B)  They typically will not give company feedback on intranet sites. 
C)  Intranets offer ways to engage them online. 
D)  Online surveys may help company leaders better meet their needs. 
E)  They may offer valuable feedback to company leaders. 
A)  They may be considered "internal customers." 
B)  They typically will not give company feedback on intranet sites. 
C)  Intranets offer ways to engage them online. 
D)  Online surveys may help company leaders better meet their needs. 
E)  They may offer valuable feedback to company leaders.

Question 2

Conference calls

Accepted Answer

A)  use video-based technology. 
B)  avoid overlapping conversations. 
C)  are generally expensive. 
D)  connect multiple people in different locations. 
E)  accommodate only one-way communication. 
A)  use video-based technology. 
B)  avoid overlapping conversations. 
C)  are generally expensive. 
D)  connect multiple people in different locations. 
E)  accommodate only one-way communication.

Question 3

When you give the speaker your undivided attention, you

Accepted Answer

A)  actually give the speaker's comments your undivided attention. 
B)  focus on how the talk is delivered. 
C)  focus on how interesting the speaker is. 
D)  check to see whether the speaker maintains eye contact with the audience. 
E)  focus on how well groomed and relaxed the speaker is. 
A)  actually give the speaker's comments your undivided attention. 
B)  focus on how the talk is delivered. 
C)  focus on how interesting the speaker is. 
D)  check to see whether the speaker maintains eye contact with the audience. 
E)  focus on how well groomed and relaxed the speaker is.

Question 4

Which of the following is not an example of good telephone technique?

Accepted Answer

A)  Answer all calls by the second or third ring. 
B)  If a caller asks a question you can't answer, end the call politely. 
C)  Give the caller your full attention. 
D)  Ask before you put someone on hold, allowing time for a response. 
E)  Use the other person's name to personalize the conversation. 
A)  Answer all calls by the second or third ring. 
B)  If a caller asks a question you can't answer, end the call politely. 
C)  Give the caller your full attention. 
D)  Ask before you put someone on hold, allowing time for a response. 
E)  Use the other person's name to personalize the conversation.

Question 5

Answer the phone quickly to demonstrate that you care about your caller.

Accepted Answer

A) True 
 B)False

Question 6

When you are involved in listening to a speaker, you

Accepted Answer

A)  think about how the information relates to your goals. 
B)  prevent any uncomfortable silences. 
C)  plan your response to the main points. 
D)  identify the weakest arguments and supporting details. 
E)  focus on the source of the content and evaluate its credibility. 
A)  think about how the information relates to your goals. 
B)  prevent any uncomfortable silences. 
C)  plan your response to the main points. 
D)  identify the weakest arguments and supporting details. 
E)  focus on the source of the content and evaluate its credibility.

Question 7

Which of the following correctly describes an aspect of body movement as nonverbal communication?

Accepted Answer

A)  You should avoid gestures because they distract from your message. 
B)  Most cultures stress the importance of maintaining eye contact. 
C)  You'll appear nervous if you lean forward during a business conversation. 
D)  Receivers tend to misinterpret subtle upper-body movements. 
E)  Facial expressions generally have the same meaning across cultures. 
A)  You should avoid gestures because they distract from your message. 
B)  Most cultures stress the importance of maintaining eye contact. 
C)  You'll appear nervous if you lean forward during a business conversation. 
D)  Receivers tend to misinterpret subtle upper-body movements. 
E)  Facial expressions generally have the same meaning across cultures.

Question 8

Which of the following is not good advice for using your smartphone for work?

Accepted Answer

A)  Avoid talking in public for important calls. 
B)  During meetings, set your phone to vibrate and move to a corner of the room. 
C)  Avoid talking while driving. 
D)  Use office phone principles. 
E)  Schedule a time for important calls so you can talk privately. 
A)  Avoid talking in public for important calls. 
B)  During meetings, set your phone to vibrate and move to a corner of the room. 
C)  Avoid talking while driving. 
D)  Use office phone principles. 
E)  Schedule a time for important calls so you can talk privately.

Question 9

Which of the following statements about online meetings is not true?

Accepted Answer

A)  They are best for difficult discussions and complex decision making. 
B)  They sometimes fail because of technology. 
C)  They are free for small groups and limited use. 
D)  They allow one or more people to drive a PowerPoint display. 
E)  They allow teams to work on documents together. 
A)  They are best for difficult discussions and complex decision making. 
B)  They sometimes fail because of technology. 
C)  They are free for small groups and limited use. 
D)  They allow one or more people to drive a PowerPoint display. 
E)  They allow teams to work on documents together.

Question 10

Using your eyes is a particularly effective way to express meaning without words.

Accepted Answer

A) True 
 B)False

Question 11

Multitasking while making a business call is not acceptable in most cases.

Accepted Answer

A) True 
 B)False

Question 12

Poor listeners may not be aware of their weakness.

Accepted Answer

A) True 
 B)False

Question 13

What are the advantages and disadvantages of videoconferencing?

Accepted Answer

Videoconferencing can save money that wo

Question 14

Which of the following is not a good way to improve your listening skills?

Accepted Answer

A)  Focus on the speaker's content rather than on how the talk is delivered. 
B)  Keep an open mind to accept new information and points of view. 
C)  Interrupt the speaker when you have a question or an idea to share. 
D)  Involve yourself by mentally summarizing what the speaker is saying or by taking notes. 
E)  Maintain eye contact with the speaker to show interest. 
A)  Focus on the speaker's content rather than on how the talk is delivered. 
B)  Keep an open mind to accept new information and points of view. 
C)  Interrupt the speaker when you have a question or an idea to share. 
D)  Involve yourself by mentally summarizing what the speaker is saying or by taking notes. 
E)  Maintain eye contact with the speaker to show interest.

Question 15

What are some primary responsibilities of the leader of a meeting?

Accepted Answer

The leader should determine the purpose

Question 16

Give an example of a nonverbal message that reinforces a verbal message and of a nonverbal message that contradicts a verbal message.

Accepted Answer

Students will have a variety of answers.

Question 17

The desire for face-to-face meetings crosses not only cultures, but generations as well.

Accepted Answer

A) True 
 B)False

Question 18

In some cultures, maintaining eye contact is not important and may even be considered impolite.

Accepted Answer

A) True 
 B)False

Question 19

The communication skill we use most is listening.

Accepted Answer

A) True 
 B)False

Question 20

During a telephone call, you should use your voice to project a friendly, competent image.

Accepted Answer

A) True 
 B)False

Which of the following statements about employees is not true?

Conference calls

When you give the speaker your undivided attention, you

Which of the following is not an example of good telephone technique?

Answer the phone quickly to demonstrate that you care about your caller.

When you are involved in listening to a speaker, you

Which of the following correctly describes an aspect of body movement as nonverbal communication?

Which of the following is not good advice for using your smartphone for work?

Which of the following statements about online meetings is not true?

Using your eyes is a particularly effective way to express meaning without words.

Multitasking while making a business call is not acceptable in most cases.

Poor listeners may not be aware of their weakness.

What are the advantages and disadvantages of videoconferencing?

Which of the following is not a good way to improve your listening skills?

What are some primary responsibilities of the leader of a meeting?

Give an example of a nonverbal message that reinforces a verbal message and of a nonverbal message that contradicts a verbal message.

The desire for face-to-face meetings crosses not only cultures, but generations as well.

In some cultures, maintaining eye contact is not important and may even be considered impolite.

The communication skill we use most is listening.

During a telephone call, you should use your voice to project a friendly, competent image.

Understanding Business Communication

Team and Intercultural Communication

Interpersonal Communication Skills

Improving Your Writing Style

Neutral and Positive Messages

Persuasive Messages

Bad-News Messages

Planning the Report and Managing Data

Writing the Report

Oral Presentations

Employment Communication

Filters

Exam 4: The Writing Process

Which of the following statements about employees is not true?

Conference calls

When you give the speaker your undivided attention, you

Which of the following is not an example of good telephone technique?

Answer the phone quickly to demonstrate that you care about your caller.

When you are involved in listening to a speaker, you

Which of the following correctly describes an aspect of body movement as nonverbal communication?

Which of the following is not good advice for using your smartphone for work?

Which of the following statements about online meetings is not true?

Using your eyes is a particularly effective way to express meaning without words.

Multitasking while making a business call is not acceptable in most cases.

Poor listeners may not be aware of their weakness.

What are the advantages and disadvantages of videoconferencing?

Which of the following is not a good way to improve your listening skills?

What are some primary responsibilities of the leader of a meeting?

Give an example of a nonverbal message that reinforces a verbal message and of a nonverbal message that contradicts a verbal message.

The desire for face-to-face meetings crosses not only cultures, but generations as well.

In some cultures, maintaining eye contact is not important and may even be considered impolite.

The communication skill we use most is listening.

During a telephone call, you should use your voice to project a friendly, competent image.

Understanding Business Communication

Team and Intercultural Communication

Interpersonal Communication Skills

Improving Your Writing Style

Neutral and Positive Messages

Persuasive Messages

Bad-News Messages

Planning the Report and Managing Data

Writing the Report

Oral Presentations

Employment Communication

Filters