Exam 4: The Writing Process

Individuals from London or the United States are likely to touch people they are talking with more frequently than individuals from Paris or Puerto Rico do.

Allowing a few moments of silence in a conversation

Starting on time sends a clear message that the attendees will not delay discussions and decisions while awaiting chronic latecomers.

When planning a meeting, invite only those who have a specific reason to attend.

Engaging and responding to customers online often leads to customer avoidance of company websites.

One of the major causes of poor listening is lack of training in the process.

Identify three of the results of ineffective listening. Explain how these results can affect a business.

Because they do not include nonverbal clues to meaning, the office phone and text messaging free employees from worries about business etiquette.

Without nonverbal cues, ____ and ____ are more important when you use a phone.

A company that handles online chat poorly may be doing more harm than good.

Identify ways to become an active listener.

With an agenda, you can better prepare for a meeting by gathering background information and remaining focused on what is to be covered.

When you have to leave a voice-mail message, you should

The way you stand and where you position your legs or arms signal whether your verbal message is emotional or rational.

The ability to conduct a business meeting is a critical management skill because

You can convey a positive, professional image on the phone by

If you are part of a large audience, the speaker on stage is considered in the ____ zone.

The main reason to make your telephone voice sound pleasant is that

Your textbook introduced the term "Yammer" in Chapter 3. What is it?

Principles for using an office phone do not apply to work-related calls you receive on your personal smartphone.