Exam 4: The Writing Process

Identify key factors in good telephone technique.

Although a nonverbal message is not written or spoken, it may be conveyed along with a verbal message.

To remain actively involved in a presentation, it helps to paraphrase the speaker's remarks internally.

Good advice for virtual meeting preparation includes all of the following except

In almost all cultures, adults usually use higher-pitched voices when speaking to children.

Often, reflecting is better than paraphrasing because you are telling the person that you hear, understand, and care about the underlying message.​

Which of the following does not accurately describe body movement?

Why should you prepare an agenda even for informal meetings?

The more specific your meeting purpose is, the better your results will be.​

The meaning you attach to time depends on your

Hearing consists of interpreting and assigning meanings to the sounds that are heard.

Listening means constantly planning what you'll say next.​

Which is not a function of the leader of a meeting?

It is just as important for a listener to maintain eye contact with the speaker as for the speaker to maintain eye contact with the whole audience.

Proper logistics, including appropriate timing, location, and room setup, can enhance the productivity of a meeting.

Listening is

Which of the following is not a key to better listening?

What are the two purposes of developing an agenda for a meeting?

As long as companies provide a way for customers to provide feedback online, the companies shouldn't worry about responding consistently.

Explain the difference between companies that are labeled "Mavens" and those labeled "Wallflowers" in creating customer engagement online.