Question 1

____ allow companies to engage employees online.

Accepted Answer

A)  Internets 
B)  Voice messages 
C)  Bulletin boards 
D)  Intranets 
E)  Podcast 
A)  Internets 
B)  Voice messages 
C)  Bulletin boards 
D)  Intranets 
E)  Podcast

Question 2

Good grooming helps ensure that you make a positive first impression in your communication with others.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following channels is the richest for communicating delicate or controversial messages?

Accepted Answer

A)  texting 
B)  email 
C)  face to face 
D)  voice mail 
E)  Skype 
A)  texting 
B)  email 
C)  face to face 
D)  voice mail 
E)  Skype

Question 4

Our culture, status, and specific situation influence the meaning we attach to time.

Accepted Answer

A) True 
 B)False

Question 5

The minutes of a meeting should emphasize what was accomplished, not what participants said.

Accepted Answer

A) True 
 B)False

Question 6

What are the potential benefits of using an intranet to connect with employees?

Accepted Answer

As "internal customers," employees have

Question 7

​Avoid dismissing a topic simply because it's uninteresting or not presented in an exciting way.

Accepted Answer

A) True 
 B)False

Question 8

It is possible to listen and yet not understand.

Accepted Answer

A) True 
 B)False

Question 9

Begin and end meetings on time for maximum efficiency.

Accepted Answer

A) True 
 B)False

Question 10

Leaders seeking to hold a successful business meeting should

Accepted Answer

A)  avoid inviting people who may cause conflict. 
B)  invite anyone who will have an opinion on the discussion topic. 
C)  invite everyone who might have hurt feelings if left out. 
D)  avoid inviting people who cannot contribute to the meeting. 
E)  always invite leaders at the next-higher level of the company. 
A)  avoid inviting people who may cause conflict. 
B)  invite anyone who will have an opinion on the discussion topic. 
C)  invite everyone who might have hurt feelings if left out. 
D)  avoid inviting people who cannot contribute to the meeting. 
E)  always invite leaders at the next-higher level of the company.

Question 11

Which of the following is an important drawback of face-to-face meetings?

Accepted Answer

A)  They can fail if the room technology breaks. 
B)  They may lead to distractions when people multitask. 
C)  They are expensive if many people must travel to a meeting location. 
D)  They fail to allow participants to develop meaningful relationships. 
E)  They cause overlapping conversations. 
A)  They can fail if the room technology breaks. 
B)  They may lead to distractions when people multitask. 
C)  They are expensive if many people must travel to a meeting location. 
D)  They fail to allow participants to develop meaningful relationships. 
E)  They cause overlapping conversations.

Question 12

Briefly explain how (a) body movement, (b) physical appearance, (c) voice qualities, (d) time, (e) touch, and (f) space-territory are important nonverbal communication techniques in conveying messages to an audience.

Accepted Answer

a.Body movement. Eye contact indicates i

Question 13

Which of the following is not good advice about deciding who should attend a meeting?

Accepted Answer

A)  Decide how each participant's presence is related to your purpose. 
B)  Consider how group members differ in status within the organization. 
C)  Don't underestimate the effect of potential group members' hidden agendas. 
D)  Consider how the potential group members differ in knowledge about the issue. 
E)  Try to represent the differences in status, knowledge, communication skills, and personal relationships. 
A)  Decide how each participant's presence is related to your purpose. 
B)  Consider how group members differ in status within the organization. 
C)  Don't underestimate the effect of potential group members' hidden agendas. 
D)  Consider how the potential group members differ in knowledge about the issue. 
E)  Try to represent the differences in status, knowledge, communication skills, and personal relationships.

Question 14

When you listen with an open mind, you

Accepted Answer

A)  think you "lose" if you come to agree with the speaker's position. 
B)  seek to analyze why the speaker is taking a certain viewpoint. 
C)  contrast the speaker's facts with your experience. 
D)  apply a subjective frame of reference. 
E)  consider how the speaker looks, sounds, and acts. 
A)  think you "lose" if you come to agree with the speaker's position. 
B)  seek to analyze why the speaker is taking a certain viewpoint. 
C)  contrast the speaker's facts with your experience. 
D)  apply a subjective frame of reference. 
E)  consider how the speaker looks, sounds, and acts.

Question 15

When you prepare minutes of a meeting, you should

Accepted Answer

A)  accurately summarize the discussions and decisions made. 
B)  ask participants to review a draft before sending the final version to the leader. 
C)  write concisely to save space and avoid numerous subheadings. 
D)  indicate who made and seconded each motion. 
E)  follow parliamentary procedure to give the minority a voice. 
A)  accurately summarize the discussions and decisions made. 
B)  ask participants to review a draft before sending the final version to the leader. 
C)  write concisely to save space and avoid numerous subheadings. 
D)  indicate who made and seconded each motion. 
E)  follow parliamentary procedure to give the minority a voice.

Question 16

Most people instinctively know how to use touch as a form of business communication.

Accepted Answer

A) True 
 B)False

Question 17

____ are a meeting format that costs little and is easy to set up, but they may lead to distractions when people multitask or forget to use the mute button.

Accepted Answer

A)  Videoconferences 
B)  Online meetings 
C)  Face-to-Face meetings 
D)  Conference calls 
E)  Smartphone apps 
A)  Videoconferences 
B)  Online meetings 
C)  Face-to-Face meetings 
D)  Conference calls 
E)  Smartphone apps

Question 18

When customers are listened to online, they are more likely to contribute to company social media sites.

Accepted Answer

A) True 
 B)False

Question 19

Identify some of the causes of poor listening.

Accepted Answer

A major cause of poor listening skills i

Question 20

When planning the logistics of a formal meeting, you should consider

Accepted Answer

A)  using a circular arrangement to facilitate consensus. 
B)  arranging the chairs in classroom style to encourage interaction. 
C)  separating participants in satellite format to keep the facilitator far from the door. 
D)  use a U-shaped setup so all participants can see each other. 
E)  have participants change tables from time to time to stimulate new thinking. 
A)  using a circular arrangement to facilitate consensus. 
B)  arranging the chairs in classroom style to encourage interaction. 
C)  separating participants in satellite format to keep the facilitator far from the door. 
D)  use a U-shaped setup so all participants can see each other. 
E)  have participants change tables from time to time to stimulate new thinking.

____ allow companies to engage employees online.

Good grooming helps ensure that you make a positive first impression in your communication with others.

Which of the following channels is the richest for communicating delicate or controversial messages?

Our culture, status, and specific situation influence the meaning we attach to time.

The minutes of a meeting should emphasize what was accomplished, not what participants said.

What are the potential benefits of using an intranet to connect with employees?

Avoid dismissing a topic simply because it's uninteresting or not presented in an exciting way.

It is possible to listen and yet not understand.

Begin and end meetings on time for maximum efficiency.

Leaders seeking to hold a successful business meeting should

Which of the following is an important drawback of face-to-face meetings?

Briefly explain how (a) body movement, (b) physical appearance, (c) voice qualities, (d) time, (e) touch, and (f) space-territory are important nonverbal communication techniques in conveying messages to an audience.

Which of the following is not good advice about deciding who should attend a meeting?

When you listen with an open mind, you

When you prepare minutes of a meeting, you should

Most people instinctively know how to use touch as a form of business communication.

____ are a meeting format that costs little and is easy to set up, but they may lead to distractions when people multitask or forget to use the mute button.

When customers are listened to online, they are more likely to contribute to company social media sites.

Identify some of the causes of poor listening.

When planning the logistics of a formal meeting, you should consider

Understanding Business Communication

Team and Intercultural Communication

Interpersonal Communication Skills

Improving Your Writing Style

Neutral and Positive Messages

Persuasive Messages

Bad-News Messages

Planning the Report and Managing Data

Writing the Report

Oral Presentations

Employment Communication

Filters

Exam 4: The Writing Process

____ allow companies to engage employees online.

Good grooming helps ensure that you make a positive first impression in your communication with others.

Which of the following channels is the richest for communicating delicate or controversial messages?

Our culture, status, and specific situation influence the meaning we attach to time.

The minutes of a meeting should emphasize what was accomplished, not what participants said.

What are the potential benefits of using an intranet to connect with employees?

​Avoid dismissing a topic simply because it's uninteresting or not presented in an exciting way.

It is possible to listen and yet not understand.

Begin and end meetings on time for maximum efficiency.

Leaders seeking to hold a successful business meeting should

Which of the following is an important drawback of face-to-face meetings?

Briefly explain how (a) body movement, (b) physical appearance, (c) voice qualities, (d) time, (e) touch, and (f) space-territory are important nonverbal communication techniques in conveying messages to an audience.

Which of the following is not good advice about deciding who should attend a meeting?

When you listen with an open mind, you

When you prepare minutes of a meeting, you should

Most people instinctively know how to use touch as a form of business communication.

____ are a meeting format that costs little and is easy to set up, but they may lead to distractions when people multitask or forget to use the mute button.

When customers are listened to online, they are more likely to contribute to company social media sites.

Identify some of the causes of poor listening.

When planning the logistics of a formal meeting, you should consider

Understanding Business Communication

Team and Intercultural Communication

Interpersonal Communication Skills

Improving Your Writing Style

Neutral and Positive Messages

Persuasive Messages

Bad-News Messages

Planning the Report and Managing Data

Writing the Report

Oral Presentations

Employment Communication

Filters

Avoid dismissing a topic simply because it's uninteresting or not presented in an exciting way.