Exam 16: Transferring Behavior to New Settings and Making It Last: Generality of Behavior Change

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Give two examples of the Unaware-Misapplication Pitfall involving stimulus generalization; (a)one of which involves generalization of a desirable behavior to an inappropriate situation; and (b)the other of which involves generalization of an undesirable behavior.

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Suppose a manager at a local fast-food restaurant has encouraged staff to show frequent desirable customer service behaviors.Describe the details of a plausible VI/LH schedule that the manager might use to maintain the desirable service behaviors at a high rate.

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Briefly explain why considerations regarding generality of respondent behavior differ from those regarding operant behavior.

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