Question 1

Building a high-performing organization with a capable leadership and workforce is an example of _____.

Accepted Answer

A)  economic sustainability 
B)  technological sustainability 
C)  political sustainability 
D)  environmental sustainability 
A)  economic sustainability 
B)  technological sustainability 
C)  political sustainability 
D)  environmental sustainability

Question 2

A gracious welcome by an employee at the hotel check-in counter is an example of:

Accepted Answer

A)  social sustainability. 
B)  predictive analytics. 
C)  a service blueprint. 
D)  a moment of truth. 
A)  social sustainability. 
B)  predictive analytics. 
C)  a service blueprint. 
D)  a moment of truth.

Question 3

__________is an organization's commitment to maintain healthy communities and improve the quality of life.

Accepted Answer

A)  Environmental sustainability 
B)  Economic sustainability 
C)  Social sustainability 
D)  Political sustainability 
A)  Environmental sustainability 
B)  Economic sustainability 
C)  Social sustainability 
D)  Political sustainability

Question 4

Which of the following statements is true of sustainability

Accepted Answer

A)  Sustainability practices lead to better public perception. 
B)  Sustainability practices are limited to service-providing firms. 
C)  The use of sustainable technology reduces short-term operational costs. 
D)  The application of sustainable technology is limited to the agriculture industry. 
A)  Sustainability practices lead to better public perception. 
B)  Sustainability practices are limited to service-providing firms. 
C)  The use of sustainable technology reduces short-term operational costs. 
D)  The application of sustainable technology is limited to the agriculture industry.

Question 5

Which of the following can be classified as a support process in a business

Accepted Answer

A)  Product manufacturing 
B)  Technology acquisition 
C)  Human resource management 
D)  Order shipment 
A)  Product manufacturing 
B)  Technology acquisition 
C)  Human resource management 
D)  Order shipment

Question 6

A__________is one that does not quickly wear out and typically lasts at least three years.

Accepted Answer

A)  durable good 
B)  soft good 
C)  consumer packaged good 
D)  fast-moving consumer good 
A)  durable good 
B)  soft good 
C)  consumer packaged good 
D)  fast-moving consumer good

Question 7

A pair of running shoes is an example of a durable good.

Accepted Answer

A) True 
 B)False

Question 8

Purchasing is a key activity performed by operations managers that involves:

Accepted Answer

A)  determining when resources such as employees and equipment should be assigned to work. 
B)  using technology to improve productivity and respond faster to customers. 
C)  coordinating the acquisition of materials, supplies, and services. 
D)  ensuring that goods, services, and processes will meet customer expectations and requirements. 
A)  determining when resources such as employees and equipment should be assigned to work. 
B)  using technology to improve productivity and respond faster to customers. 
C)  coordinating the acquisition of materials, supplies, and services. 
D)  ensuring that goods, services, and processes will meet customer expectations and requirements.

Building a high-performing organization with a capable leadership and workforce is an example of _____.

A gracious welcome by an employee at the hotel check-in counter is an example of:

__________is an organization's commitment to maintain healthy communities and improve the quality of life.

Which of the following statements is true of sustainability

Which of the following can be classified as a support process in a business

A__________is one that does not quickly wear out and typically lasts at least three years.

A pair of running shoes is an example of a durable good.

Purchasing is a key activity performed by operations managers that involves:

Measuring Performance in Operations and Value Chains

Operations Strategy

Technology and Operations Management

Goods and Service Design

Supply Chain Design

Process Selection, Design, and Analysis

Facility and Work Design

Forecasting and Demand Planning

Capacity Management

Managing Inventories in Supply Chains

Supply Chain Management and Logistics

Resource Management

Operations Scheduling and Sequencing

Quality Management

Quality Control and SPC

Lean Operating Systems

Project Management

Filters

Exam 1: Operations Management and Value Chains

Building a high-performing organization with a capable leadership and workforce is an example of _____.

A gracious welcome by an employee at the hotel check-in counter is an example of:

__________is an organization's commitment to maintain healthy communities and improve the quality of life.

Which of the following statements is true of sustainability

Which of the following can be classified as a support process in a business

A__________is one that does not quickly wear out and typically lasts at least three years.

A pair of running shoes is an example of a durable good.

Purchasing is a key activity performed by operations managers that involves:

Measuring Performance in Operations and Value Chains

Operations Strategy

Technology and Operations Management

Goods and Service Design

Supply Chain Design

Process Selection, Design, and Analysis

Facility and Work Design

Forecasting and Demand Planning

Capacity Management

Managing Inventories in Supply Chains

Supply Chain Management and Logistics

Resource Management

Operations Scheduling and Sequencing

Quality Management

Quality Control and SPC

Lean Operating Systems

Project Management

Filters