Question 1

A__________is a symbol used in process maps to denote an input or arrival into a process.

Accepted Answer

A)  diamond 
B)  bold-dashed line 
C)  double-headed arrow 
D)  rectangle 
A)  diamond 
B)  bold-dashed line 
C)  double-headed arrow 
D)  rectangle C

Question 2

__________are configurations of standard parts, subassemblies, or services that can be selected by customers from a limited set.

Accepted Answer

A)  Fixed goods 
B)  Custom goods 
C)  Option goods 
D)  Standard goods 
A)  Fixed goods 
B)  Custom goods 
C)  Option goods 
D)  Standard goods C

Question 3

A manufacturer's average work-in-process inventory for Part #1234 of a particular car model is 1,250 parts. The workstation produces parts at the rate of 150 parts per day. What is the average time a part spends at the workstation

Accepted Answer

A)  More than 4 but less than or equal to 6 days 
B)  More than 6 but less than or equal to 8 days 
C)  More than 8 but less than or equal to 10 days 
D)  More than 10 days 
A)  More than 4 but less than or equal to 6 days 
B)  More than 6 but less than or equal to 8 days 
C)  More than 8 but less than or equal to 10 days 
D)  More than 10 days C

Question 4

An automobile emissions testing center has six inspectors and tests 50 vehicles per hour. Each inspector can inspect 12 vehicles per hour. How many inspectors would the center require to have a target utilization of 90 percent

Accepted Answer

A)  Two 
B)  Three 
C)  Seven 
D)  Five 
A)  Two 
B)  Three 
C)  Seven 
D)  Five

Question 5

_____ are organized around particular types of general-purpose equipment that are flexible and capable of customizing work for individual customers.

Accepted Answer

A)  Assembly line processes 
B)  Flow shop processes 
C)  Continuous flow processes 
D)  Job shop processes 
A)  Assembly line processes 
B)  Flow shop processes 
C)  Continuous flow processes 
D)  Job shop processes

Question 6

_____ are generally produced and delivered as one of a kind or in small quantities, and are designed to meet specific customers' specifications.

Accepted Answer

A)  Fixed goods 
B)  Make-to-order goods 
C)  Make-to-stock goods 
D)  Standard goods 
A)  Fixed goods 
B)  Make-to-order goods 
C)  Make-to-stock goods 
D)  Standard goods

Question 7

Continuous flow processes are used to create custom goods and services.

Accepted Answer

A) True 
 B)False

Question 8

Management strategies to improve process designs of services focus on:

Accepted Answer

A)  decreasing process costs by adding multiple approval requirements for all transactions. 
B)  decreasing process bottlenecks by adding non-value-added activities to a process. 
C)  increasing product and service quality by reducing defects and service upsets. 
D)  increasing agility by making service processes mechanistic and controlled. 
A)  decreasing process costs by adding multiple approval requirements for all transactions. 
B)  decreasing process bottlenecks by adding non-value-added activities to a process. 
C)  increasing product and service quality by reducing defects and service upsets. 
D)  increasing agility by making service processes mechanistic and controlled.

Question 9

A _____ is a characterization of product growth, maturity, and decline over time.

Accepted Answer

A)  product life cycle 
B)  service blueprint 
C)  value stream map 
D)  product-process matrix 
A)  product life cycle 
B)  service blueprint 
C)  value stream map 
D)  product-process matrix

Question 10

In a process design, an activity refers to a group of tasks needed to create and deliver an intermediate or final output.

Accepted Answer

A) True 
 B)False

Question 11

The most appropriate match between type of product and type of process occurs as one moves away from the diagonal in the product-process matrix.

Accepted Answer

A) True 
 B)False

Question 12

In the context of process design,__________is defined as the ability to produce the right types and amounts of products as customer demand or preferences change.

Accepted Answer

A)  flexibility 
B)  outsourcing 
C)  throughput 
D)  utilization 
A)  flexibility 
B)  outsourcing 
C)  throughput 
D)  utilization

Question 13

__________are large-scale, customized initiatives that consist of many smaller tasks and activities that must be coordinated and completed to finish on time and within budget.

Accepted Answer

A)  Projects 
B)  Flow shops 
C)  Continuous flow processes 
D)  Assembly line processes 
A)  Projects 
B)  Flow shops 
C)  Continuous flow processes 
D)  Assembly line processes

Question 14

In a process design, a__________is a specific unit of work required to create an output.

Accepted Answer

A)  task 
B)  matrix 
C)  value chain 
D)  portfolio 
A)  task 
B)  matrix 
C)  value chain 
D)  portfolio

Question 15

Utilization is the average time taken to complete one cycle of a process.

Accepted Answer

A) True 
 B)False

Question 16

What is the implied service rate per service counter employee at an airport automobile rental counter if customer demand is 36 customers per hour, two service counter employees are on duty, and the labor utilization is 75 percent

Accepted Answer

A)  18 customers per hour 
B)  26 customers per hour 
C)  20 customers per hour 
D)  24 customers per hour 
A)  18 customers per hour 
B)  26 customers per hour 
C)  20 customers per hour 
D)  24 customers per hour

Question 17

Non-value-added activities in a process design can be eliminated by:

Accepted Answer

A)  using value stream mapping. 
B)  limiting the throughput of all processes. 
C)  adding multiple approval requirements for all transactions. 
D)  increasing process boundaries. 
A)  using value stream mapping. 
B)  limiting the throughput of all processes. 
C)  adding multiple approval requirements for all transactions. 
D)  increasing process boundaries.

Question 18

Which of the following is true of flow shop processes

Accepted Answer

A)  They produce low volumes of custom goods and services. 
B)  They are large-scale, customized initiatives with wide variations in tasks. 
C)  They have high setup or changeover time. 
D)  They are organized around a fixed sequence of activities and process steps. 
A)  They produce low volumes of custom goods and services. 
B)  They are large-scale, customized initiatives with wide variations in tasks. 
C)  They have high setup or changeover time. 
D)  They are organized around a fixed sequence of activities and process steps.

Question 19

A _____ is the beginning or end of a process.

Accepted Answer

A)  process design 
B)  process map 
C)  process boundary 
D)  process bottleneck 
A)  process design 
B)  process map 
C)  process boundary 
D)  process bottleneck

Question 20

Which of the following is true of custom goods

Accepted Answer

A)  They are usually available as they are stocked in inventory. 
B)  They are produced on demand. 
C)  They are made in anticipation of customer demand. 
D)  They are made according to a fixed design. 
A)  They are usually available as they are stocked in inventory. 
B)  They are produced on demand. 
C)  They are made in anticipation of customer demand. 
D)  They are made according to a fixed design.

A__________is a symbol used in process maps to denote an input or arrival into a process.

__________are configurations of standard parts, subassemblies, or services that can be selected by customers from a limited set.

A manufacturer's average work-in-process inventory for Part #1234 of a particular car model is 1,250 parts. The workstation produces parts at the rate of 150 parts per day. What is the average time a part spends at the workstation

An automobile emissions testing center has six inspectors and tests 50 vehicles per hour. Each inspector can inspect 12 vehicles per hour. How many inspectors would the center require to have a target utilization of 90 percent

_____ are organized around particular types of general-purpose equipment that are flexible and capable of customizing work for individual customers.

_____ are generally produced and delivered as one of a kind or in small quantities, and are designed to meet specific customers' specifications.

Continuous flow processes are used to create custom goods and services.

Management strategies to improve process designs of services focus on:

A _____ is a characterization of product growth, maturity, and decline over time.

In a process design, an activity refers to a group of tasks needed to create and deliver an intermediate or final output.

The most appropriate match between type of product and type of process occurs as one moves away from the diagonal in the product-process matrix.

In the context of process design,__________is defined as the ability to produce the right types and amounts of products as customer demand or preferences change.

__________are large-scale, customized initiatives that consist of many smaller tasks and activities that must be coordinated and completed to finish on time and within budget.

In a process design, a__________is a specific unit of work required to create an output.

Utilization is the average time taken to complete one cycle of a process.

What is the implied service rate per service counter employee at an airport automobile rental counter if customer demand is 36 customers per hour, two service counter employees are on duty, and the labor utilization is 75 percent

Non-value-added activities in a process design can be eliminated by:

Which of the following is true of flow shop processes

A _____ is the beginning or end of a process.

Which of the following is true of custom goods

Operations Management and Value Chains

Measuring Performance in Operations and Value Chains

Operations Strategy

Technology and Operations Management

Goods and Service Design

Supply Chain Design

Facility and Work Design

Forecasting and Demand Planning

Capacity Management

Managing Inventories in Supply Chains

Supply Chain Management and Logistics

Resource Management

Operations Scheduling and Sequencing

Quality Management

Quality Control and SPC

Lean Operating Systems

Project Management

Filters

Exam 7: Process Selection, Design, and Analysis

A__________is a symbol used in process maps to denote an input or arrival into a process.

__________are configurations of standard parts, subassemblies, or services that can be selected by customers from a limited set.

A manufacturer's average work-in-process inventory for Part #1234 of a particular car model is 1,250 parts. The workstation produces parts at the rate of 150 parts per day. What is the average time a part spends at the workstation

An automobile emissions testing center has six inspectors and tests 50 vehicles per hour. Each inspector can inspect 12 vehicles per hour. How many inspectors would the center require to have a target utilization of 90 percent

_____ are organized around particular types of general-purpose equipment that are flexible and capable of customizing work for individual customers.

_____ are generally produced and delivered as one of a kind or in small quantities, and are designed to meet specific customers' specifications.

Continuous flow processes are used to create custom goods and services.

Management strategies to improve process designs of services focus on:

A _____ is a characterization of product growth, maturity, and decline over time.

In a process design, an activity refers to a group of tasks needed to create and deliver an intermediate or final output.

The most appropriate match between type of product and type of process occurs as one moves away from the diagonal in the product-process matrix.

In the context of process design,__________is defined as the ability to produce the right types and amounts of products as customer demand or preferences change.

__________are large-scale, customized initiatives that consist of many smaller tasks and activities that must be coordinated and completed to finish on time and within budget.

In a process design, a__________is a specific unit of work required to create an output.

Utilization is the average time taken to complete one cycle of a process.

What is the implied service rate per service counter employee at an airport automobile rental counter if customer demand is 36 customers per hour, two service counter employees are on duty, and the labor utilization is 75 percent

Non-value-added activities in a process design can be eliminated by:

Which of the following is true of flow shop processes

A _____ is the beginning or end of a process.

Which of the following is true of custom goods

Operations Management and Value Chains

Measuring Performance in Operations and Value Chains

Operations Strategy

Technology and Operations Management

Goods and Service Design

Supply Chain Design

Facility and Work Design

Forecasting and Demand Planning

Capacity Management

Managing Inventories in Supply Chains

Supply Chain Management and Logistics

Resource Management

Operations Scheduling and Sequencing

Quality Management

Quality Control and SPC

Lean Operating Systems

Project Management

Filters