Exam 2: Measuring Performance in Operations and Value Chains

In the context of the triple bottom line (TBL), which of the following measures includes the number of ethical violations

_____ is the ability to provide goods and services to customers with minimum waste and maximum utilization of resources.

Airline revenue per passenger mile and hotel revenue per full-time employee are examples of _____.

With interlinking models, managers can objectively make internal decisions that impact external outcomes.

The time required to ramp up to an increased production output level in response to a surge in the sales of a product is a measure of _____.

The__________is based on a set of cause-and-effect linkages between internal and external performance, and in this fashion, defines the key performance measurements on which service-based firms should focus.

Actionable performance measures should be meaningful to a company's management and should provide the basis for decisions at the strategic level in an organization.

In the context of the types of performance measures, which of the following is a measure of innovation and learning

In the context of the scope of business and operations performance measurement, which of the following measures is an example of an innovation and learning performance measure

According to research, which of the following is a key dimension that customers use to assess service quality

In the context of the triple bottom line,__________measures include corporate ethics and governance.

In the context of the value chain model, fewer resources are needed to achieve performance goals when "information replaces assets."

A paint manufacturing company has three factories located in France, Germany, and Spain. The productivity data of the factories are as follows: Factory Location Amount of Paint Produced(US Gallons) Total Input Cost (USD) Spain 4,600,000,000 \ 5,250,000 Germany 5,500,000,000 \ 5,250,000 France 4,000,000,000 \ 3,500,000 Based on the productivity analysis of all the factories, the productivity of the factory in:

_____ include environmental measures such as energy consumption and recycling and other resource conservation activities.

Which of the following performance perspectives in the balanced scorecard model includes measures such as productivity, flow time, and asset utilization