Exam 7: Process Selection, Design, and Analysis

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An automobile emissions testing center has three inspectors and tests 35 vehicles per hour. What should the service rate be in order to achieve a target utilization of 95 percent

(Multiple Choice)

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Question 21

All processes and functional areas participate in the reengineering efforts of a firm.

(True/False)

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Question 22

Which of the following statements is true of the service-positioning matrix (SPM)

(Multiple Choice)

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Question 23

Which of the following is true of reengineering

(Multiple Choice)

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Question 24

An accounting firm is capable of processing 20 income tax forms per day. The average number of forms in various stages of processing at any one time in the firm is 64. What is the average processing time per income tax form

(Multiple Choice)

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Question 25

A car rental company at a major airport on an average rents 70 percent of its fleet of 200 cars per day. The cars are rented for an average of 4 days. What is the average number of rentals processed per day

(Multiple Choice)

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Question 26

A wealth management company is able to process 300 customer statements per day. The average processing time per statement is two days. What is the average number of statements the company has in process at any time

(Multiple Choice)

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Question 27

Which of the following is a difference between flow shops and job shops

(Multiple Choice)

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Question 28

The average number of hotel rooms occupied per day during the month of March is 225. On average, each room is booked for 2.5 days. What is the average number of new bookings that occur per day

(Multiple Choice)

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Question 29

Which of the following statements is true of a process map

(Multiple Choice)

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Question 30

Showing 21 - 30 of 30

An automobile emissions testing center has three inspectors and tests 35 vehicles per hour. What should the service rate be in order to achieve a target utilization of 95 percent

All processes and functional areas participate in the reengineering efforts of a firm.

Which of the following statements is true of the service-positioning matrix (SPM)

Which of the following is true of reengineering

An accounting firm is capable of processing 20 income tax forms per day. The average number of forms in various stages of processing at any one time in the firm is 64. What is the average processing time per income tax form

A car rental company at a major airport on an average rents 70 percent of its fleet of 200 cars per day. The cars are rented for an average of 4 days. What is the average number of rentals processed per day

A wealth management company is able to process 300 customer statements per day. The average processing time per statement is two days. What is the average number of statements the company has in process at any time

Which of the following is a difference between flow shops and job shops

The average number of hotel rooms occupied per day during the month of March is 225. On average, each room is booked for 2.5 days. What is the average number of new bookings that occur per day

Which of the following statements is true of a process map

Operations Management and Value Chains

Measuring Performance in Operations and Value Chains

Operations Strategy

Technology and Operations Management

Goods and Service Design

Supply Chain Design

Facility and Work Design

Forecasting and Demand Planning

Capacity Management

Managing Inventories in Supply Chains

Supply Chain Management and Logistics

Resource Management

Operations Scheduling and Sequencing

Quality Management

Quality Control and SPC

Lean Operating Systems

Project Management

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