Question 1

In the context of quality control practices in manufacturing, if supplier documentation is done properly, incoming inspection can be completely eliminated.

Accepted Answer

A) True 
 B)False

Question 2

In the context of statistical process control and variation, if no special causes affect the output of a process, we say that the process is__________.

Accepted Answer

A)  inconsistent 
B)  out of control 
C)  in control 
D)  overadjusted 
A)  inconsistent 
B)  out of control 
C)  in control 
D)  overadjusted

Question 3

The lower and upper specification limits for a mustard filling machine are 10.50 and 12.00 ounces, respectively. The standard deviation is 0.05. The process capability index of the machine will be:

Accepted Answer

A)  less than or equal to 3. 
B)  more than 3 but less than or equal to 5. 
C)  more than 4 but less than or equal to 5. 
D)  more than 5. 
A)  less than or equal to 3. 
B)  more than 3 but less than or equal to 5. 
C)  more than 4 but less than or equal to 5. 
D)  more than 5.

Question 4

A salon and spa chain periodically analyzes its service times to check for variation in service processes. To do this, it uses R-charts. Seven samples, each containing observed service time with three different customers, were collected. The average mean and the average range of the service times are found to be 9.924 and 0.957, respectively. If D 4 for the R-chart is 1.924, the upper control limit ( ) for the R-chart will be:

Accepted Answer

A)  less than or equal to 1.0. 
B)  greater than 1.0 but less than or equal to 1.5. 
C)  greater than 1.5 but less than or equal to 2.0. 
D)  greater than 2.0 but less than or equal to 2.5. 
A)  less than or equal to 1.0. 
B)  greater than 1.0 but less than or equal to 1.5. 
C)  greater than 1.5 but less than or equal to 2.0. 
D)  greater than 2.0 but less than or equal to 2.5.

Question 5

In the context of the net promoter score (NPS), scores of 6 or below represent__________, unhappy customers who may spread negative comments.

Accepted Answer

A)  detractors 
B)  passives 
C)  promoters 
D)  campaigners 
A)  detractors 
B)  passives 
C)  promoters 
D)  campaigners

In the context of quality control practices in manufacturing, if supplier documentation is done properly, incoming inspection can be completely eliminated.

In the context of statistical process control and variation, if no special causes affect the output of a process, we say that the process is__________.

The lower and upper specification limits for a mustard filling machine are 10.50 and 12.00 ounces, respectively. The standard deviation is 0.05. The process capability index of the machine will be:

In the context of the net promoter score (NPS), scores of 6 or below represent__________, unhappy customers who may spread negative comments.

Operations Management and Value Chains

Measuring Performance in Operations and Value Chains

Operations Strategy

Technology and Operations Management

Goods and Service Design

Supply Chain Design

Process Selection, Design, and Analysis

Facility and Work Design

Forecasting and Demand Planning

Capacity Management

Managing Inventories in Supply Chains

Supply Chain Management and Logistics

Resource Management

Operations Scheduling and Sequencing

Quality Management

Lean Operating Systems

Project Management

Filters

Exam 16: Quality Control and SPC

In the context of quality control practices in manufacturing, if supplier documentation is done properly, incoming inspection can be completely eliminated.

In the context of statistical process control and variation, if no special causes affect the output of a process, we say that the process is__________.

The lower and upper specification limits for a mustard filling machine are 10.50 and 12.00 ounces, respectively. The standard deviation is 0.05. The process capability index of the machine will be:

In the context of the net promoter score (NPS), scores of 6 or below represent__________, unhappy customers who may spread negative comments.

Operations Management and Value Chains

Measuring Performance in Operations and Value Chains

Operations Strategy

Technology and Operations Management

Goods and Service Design

Supply Chain Design

Process Selection, Design, and Analysis

Facility and Work Design

Forecasting and Demand Planning

Capacity Management

Managing Inventories in Supply Chains

Supply Chain Management and Logistics

Resource Management

Operations Scheduling and Sequencing

Quality Management

Lean Operating Systems

Project Management

Filters