Question 1

Which of the following statements is true?

Accepted Answer

A) All the information (exercises, etc.)to be used in training should be in the trainees' training manual, and handed to trainees at the start of training. 
B) A training room should have large windows so as to let in lots of natural light. 
C) The best seating arrangement for effective training is the U-shape. 
D) Off-site training is useful when trainees tend to have a lot of stress associated with going to work. 
A) All the information (exercises, etc.)to be used in training should be in the trainees' training manual, and handed to trainees at the start of training. 
B) A training room should have large windows so as to let in lots of natural light. 
C) The best seating arrangement for effective training is the U-shape. 
D) Off-site training is useful when trainees tend to have a lot of stress associated with going to work.

Question 2

Which of the following KSAs should a trainer have?

Accepted Answer

A) Organization skills 
B) Interpersonal skills 
C) High level of self-efficacy 
D) All of the above 
A) Organization skills 
B) Interpersonal skills 
C) High level of self-efficacy 
D) All of the above

Question 3

Which of the following is true of the icebreaker?

Accepted Answer

A) It should create energy for the rest of the training. 
B) It should reduce trainee anxiety. 
C) It should be related to the topic of training. 
D) A & B above 
E) All of the above. 
A) It should create energy for the rest of the training. 
B) It should reduce trainee anxiety. 
C) It should be related to the topic of training. 
D) A & B above 
E) All of the above.

Question 4

Identify what Carl Rogers' active listening method involves.(Hint: there are three points identified in the text.)

Accepted Answer

Active listening was developed

Question 5

The difference between a dry run and a pilot program is

Accepted Answer

A) Trainees are at the pilot program to be trained. 
B) The dry run is always the whole training program whereas the pilot does not have to be. 
C) A pilot is a "first test" whereas the dry run is the "second test." 
D) The main objective of the dry run is to provide trainees with relevant training whereas the pilot program is concerned only with the effectiveness of training. 
E) All of the above. 
A) Trainees are at the pilot program to be trained. 
B) The dry run is always the whole training program whereas the pilot does not have to be. 
C) A pilot is a "first test" whereas the dry run is the "second test." 
D) The main objective of the dry run is to provide trainees with relevant training whereas the pilot program is concerned only with the effectiveness of training. 
E) All of the above.

Question 6

According to the text, the skill component of an effective trainer's KSAs is comprised of all BUT which of the following?

Accepted Answer

A) Interpersonal communication skills 
B) Mechanical skills 
C) Verbal skills 
D) Platform skills 
E) Organization skills 
A) Interpersonal communication skills 
B) Mechanical skills 
C) Verbal skills 
D) Platform skills 
E) Organization skills

Question 7

Good listening skills require practice because

Accepted Answer

A) We tend to believe we know what a person is going to say and often interrupt. 
B) We cannot process information fast enough so when someone is speaking too fast it is very difficult to comprehend what was said. 
C) Our hearing is deteriorating because of the noise generated in big cities. 
D) Both A & B. 
A) We tend to believe we know what a person is going to say and often interrupt. 
B) We cannot process information fast enough so when someone is speaking too fast it is very difficult to comprehend what was said. 
C) Our hearing is deteriorating because of the noise generated in big cities. 
D) Both A & B.

Question 8

____One way to deal with an angry trainee is to ask them to identify ways in which the training might help them.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following would be a characteristic of an ideal training room?

Accepted Answer

A) The colors of the walls should be bright and cheerful. 
B) A rectangular room is preferred. 
C) A room with no windows is preferable. 
D) Hardwood floors are preferable. 
E) None of the above. 
A) The colors of the walls should be bright and cheerful. 
B) A rectangular room is preferred. 
C) A room with no windows is preferable. 
D) Hardwood floors are preferable. 
E) None of the above.

Question 10

____Supervisory support is the most important factor for transfer of training.

Accepted Answer

A) True 
 B)False

Question 11

____The implementation phase of the training model has as its process both dry run and pilot program.

Accepted Answer

A) True 
 B)False

Question 12

____Both use of consultants and outside seminars are alternatives to development of your own training program

Accepted Answer

A) True 
 B)False

Question 13

____An ice breaker is a game or exercise that gets the trainees involved in meeting and talking with others in the training session.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is NOT listed in the text as a way to obtain and maintain trainees' interest?

Accepted Answer

A) Listening and questioning 
B) Use of nonverbal communication 
C) Moving around while talking 
D) Providing variety 
E) All of the above are ways to obtain interest 
A) Listening and questioning 
B) Use of nonverbal communication 
C) Moving around while talking 
D) Providing variety 
E) All of the above are ways to obtain interest

Question 15

Which of the following statements is true?

Accepted Answer

A) Trainers need to use a podium as much as possible to convey professionalism. 
B) Use of your hands for gestures while talking detracts from the message. 
C) Provide written instructions as well as verbal when possible to avoid misunderstandings. 
D) A & C. 
E) B & C. 
A) Trainers need to use a podium as much as possible to convey professionalism. 
B) Use of your hands for gestures while talking detracts from the message. 
C) Provide written instructions as well as verbal when possible to avoid misunderstandings. 
D) A & C. 
E) B & C.

Question 16

Which of the following statements is true?

Accepted Answer

A) Spiral binding should be used for trainee manuals so the pages can be easily turned. 
B) If possible, training should be conducted onsite so trainees can keep tabs on what is happening at work. 
C) The ideal training room is square shaped. 
D) Hardwood floors are ideal as they are easy to keep clean. 
A) Spiral binding should be used for trainee manuals so the pages can be easily turned. 
B) If possible, training should be conducted onsite so trainees can keep tabs on what is happening at work. 
C) The ideal training room is square shaped. 
D) Hardwood floors are ideal as they are easy to keep clean.

Question 17

What is transfer of training and what are the factors that impact transfer of training?

Accepted Answer

Transfer of training is when the KSAs le

Question 18

Hiring a consultant for training might be an option if

Accepted Answer

A) The training is very specific. 
B) The organization needs to get the training done as quickly as possible. 
C) The consultant is an expert in a different industry. 
D) Constant retraining will be needed. 
A) The training is very specific. 
B) The organization needs to get the training done as quickly as possible. 
C) The consultant is an expert in a different industry. 
D) Constant retraining will be needed.

Question 19

What is active listening and why is it necessary?

Accepted Answer

Active listening is based on the work of

Question 20

What is the least expensive and best alternative if you only have a few employees to be trained?

Accepted Answer

A) Hiring a consultant 
B) Purchasing a prepackaged program 
C) Implementing and designing your own training program 
D) Sending trainees to outside seminars 
E) Waiting until you have enough employees who require training, then hiring a consultant 
A) Hiring a consultant 
B) Purchasing a prepackaged program 
C) Implementing and designing your own training program 
D) Sending trainees to outside seminars 
E) Waiting until you have enough employees who require training, then hiring a consultant

Which of the following statements is true?

Which of the following KSAs should a trainer have?

Which of the following is true of the icebreaker?

Identify what Carl Rogers' active listening method involves.(Hint: there are three points identified in the text.)

The difference between a dry run and a pilot program is

According to the text, the skill component of an effective trainer's KSAs is comprised of all BUT which of the following?

Good listening skills require practice because

____One way to deal with an angry trainee is to ask them to identify ways in which the training might help them.

Which of the following would be a characteristic of an ideal training room?

____Supervisory support is the most important factor for transfer of training.

____The implementation phase of the training model has as its process both dry run and pilot program.

____Both use of consultants and outside seminars are alternatives to development of your own training program

____An ice breaker is a game or exercise that gets the trainees involved in meeting and talking with others in the training session.

Which of the following is NOT listed in the text as a way to obtain and maintain trainees' interest?

Which of the following statements is true?

Which of the following statements is true?

What is transfer of training and what are the factors that impact transfer of training?

Hiring a consultant for training might be an option if

What is active listening and why is it necessary?

What is the least expensive and best alternative if you only have a few employees to be trained?

Training in Organizations

Aligning Training with Strategy

Learning Motivation and Performance

Needs Analysis

Training Design

Traditional Training Methods

Electronic Training Methods

Evaluation of Training

Key Areas of Organizational Training

Employee and Management Development

Filters

Exam 8: Development and Implementation of Training

Which of the following statements is true?

Which of the following KSAs should a trainer have?

Which of the following is true of the icebreaker?

Identify what Carl Rogers' active listening method involves.(Hint: there are three points identified in the text.)

The difference between a dry run and a pilot program is

According to the text, the skill component of an effective trainer's KSAs is comprised of all BUT which of the following?

Good listening skills require practice because

____One way to deal with an angry trainee is to ask them to identify ways in which the training might help them.

Which of the following would be a characteristic of an ideal training room?

____Supervisory support is the most important factor for transfer of training.

____The implementation phase of the training model has as its process both dry run and pilot program.

____Both use of consultants and outside seminars are alternatives to development of your own training program

____An ice breaker is a game or exercise that gets the trainees involved in meeting and talking with others in the training session.

Which of the following is NOT listed in the text as a way to obtain and maintain trainees' interest?

Which of the following statements is true?

Which of the following statements is true?

What is transfer of training and what are the factors that impact transfer of training?

Hiring a consultant for training might be an option if

What is active listening and why is it necessary?

What is the least expensive and best alternative if you only have a few employees to be trained?

Training in Organizations

Aligning Training with Strategy

Learning Motivation and Performance

Needs Analysis

Training Design

Traditional Training Methods

Electronic Training Methods

Evaluation of Training

Key Areas of Organizational Training

Employee and Management Development

Filters