Question 1

A manager with many subordinates is said to have a

Accepted Answer

A)  tall organisational structure. 
B)  narrow span of control. 
C)  managerial hierarchy. 
D)  wide span of control. 
E)  matrix structure. 
A)  tall organisational structure. 
B)  narrow span of control. 
C)  managerial hierarchy. 
D)  wide span of control. 
E)  matrix structure.

Question 2

A committee created for a specific short-term purpose is called a(n)

Accepted Answer

A)  task force. 
B)  standing committee. 
C)  ad hoc committee. 
D)  informal group. 
E)  organic structure. 
A)  task force. 
B)  standing committee. 
C)  ad hoc committee. 
D)  informal group. 
E)  organic structure.

Question 3

Amy, an administrative assistant in the business division of a university, is assigned the responsibility of serving the needs of the division's professors.However, Amy often reads books and looks at catalogs during working hours because she has plenty of free time.It appears that the professors in the division have failed to

Accepted Answer

A)  delegate. 
B)  work hard. 
C)  teach class. 
D)  prioritise. 
E)  be held accountable. 
A)  delegate. 
B)  work hard. 
C)  teach class. 
D)  prioritise. 
E)  be held accountable.

Question 4

The degree of centralisation of an organisation is based on the

Accepted Answer

A)  degree of departmentalisation. 
B)  level of bureaucracy. 
C)  organisation chart. 
D)  delegation of authority. 
E)  degree of job specialisation. 
A)  degree of departmentalisation. 
B)  level of bureaucracy. 
C)  organisation chart. 
D)  delegation of authority. 
E)  degree of job specialisation.

Question 5

If First National Bank were to assign one of its bank tellers to business merchants and two others to individual accounts, it would be departmentalising on the basis of

Accepted Answer

A)  location. 
B)  population. 
C)  customer. 
D)  function. 
E)  service. 
A)  location. 
B)  population. 
C)  customer. 
D)  function. 
E)  service.

Question 6

A committee created to investigate a major problem or pending decision is called a(n)

Accepted Answer

A)  ad hoc committee. 
B)  standing committee. 
C)  task force. 
D)  work team. 
E)  venture committee. 
A)  ad hoc committee. 
B)  standing committee. 
C)  task force. 
D)  work team. 
E)  venture committee.

Question 7

When managers attempt to spread authority widely in the lower levels of an organisation, they are attempting to centralise authority.

Accepted Answer

A) True 
 B)False

Question 8

A firm organised on the basis of retail customers and wholesale customers utilises the concept of departmentalisation by

Accepted Answer

A)  location. 
B)  function. 
C)  customer. 
D)  product. 
E)  task. 
A)  location. 
B)  function. 
C)  customer. 
D)  product. 
E)  task.

Question 9

George Brown is a regional sales manager for Unisys, a large manufacturer of computer systems.As such, George is responsible for salespeople throughout the region, and he must interact with them frequently to solve problems.Which of the following descriptions is most characteristic of Unisys and its sales managers?

Accepted Answer

A)  Wide span of management control and flat organisational height 
B)  Narrow span of management control and flat organisational height 
C)  Wide span of management control and tall organisational height 
D)  Narrow span of management control and tall organisational height 
E)  Low administrative costs and clear communication 
A)  Wide span of management control and flat organisational height 
B)  Narrow span of management control and flat organisational height 
C)  Wide span of management control and tall organisational height 
D)  Narrow span of management control and tall organisational height 
E)  Low administrative costs and clear communication

Question 10

The matrix organisational structure facilitates greater communication between employees.

Accepted Answer

A) True 
 B)False

Question 11

An organisation with a(n) ___ culture is characterised by friendships with employees having a high degree of autonomy and flexibility.

Accepted Answer

A)  communal 
B)  networked 
C)  informal 
D)  mercenary 
E)  fragmented 
A)  communal 
B)  networked 
C)  informal 
D)  mercenary 
E)  fragmented

Question 12

Cross-functional teams are not very effective structures to use when developing a new product or service.

Accepted Answer

A) True 
 B)False

Question 13

Ted Landry finds he has less and less energy to go to work each day.On average he misses two days a week.Ted may be suffering from boredom, which is one negative side effect of job

Accepted Answer

A)  rotation. 
B)  enrichment. 
C)  specialisation. 
D)  enlargement. 
E)  enhancement. 
A)  rotation. 
B)  enrichment. 
C)  specialisation. 
D)  enlargement. 
E)  enhancement.

Question 14

Dramatic Expressions
Dramatic Expressions is a home decorating company that sells many different household accessories ranging from candles to entertainment centres.Wanda is the CEO of the company.She feels that there is not enough specialisation within the company and wants to organise the business in a different way.Wanda thinks that the company would be more effective if it were to switch to a new way of organisation.For example, there could be a manager in charge of the candles, a different manager in charge of the entertainment centres, and so on.
Another issue that Wanda wants to resolve is that of delegation.She believes that if she could improve her delegating, employees would feel more empowered and want to go above and beyond what they are required to do.There are certain reasons that Wanda has a hard time delegating to others, but she is confident that the problem will be overcome if she works on it.
-Refer to Dramatic Expressions.Wanda could best improve delegation by

Accepted Answer

A)  increasing specialisation. 
B)  explaining the purpose of each task. 
C)  investing the capital necessary for success. 
D)  changing each job station. 
E)  decreasing job specialisation. 
A)  increasing specialisation. 
B)  explaining the purpose of each task. 
C)  investing the capital necessary for success. 
D)  changing each job station. 
E)  decreasing job specialisation.

Question 15

Delegation is the act of distributing work and power to subordinates.

Accepted Answer

A) True 
 B)False

Question 16

The most common bases for departmentalisation are function, product, location, and customer.

Accepted Answer

A) True 
 B)False

Question 17

The president of Digital Equipment Corporation discovered that his company was having a problem with counterproductive product groups that were working selfishly rather than cooperating with one another.To solve the problem, he combined the company's twelve product groups into three regional management centres.This solution is referred to as departmentalisation by

Accepted Answer

A)  location. 
B)  function. 
C)  product. 
D)  customer. 
E)  objective. 
A)  location. 
B)  function. 
C)  product. 
D)  customer. 
E)  objective.

Question 18

A task force is a committee responsible for investigating a major problem or pending decision.

Accepted Answer

A) True 
 B)False

Question 19

Which organisational structure is also called a virtual organisation?

Accepted Answer

A)  Matrix 
B)  Informal 
C)  Line-and-staff 
D)  Network 
E)  Line 
A)  Matrix 
B)  Informal 
C)  Line-and-staff 
D)  Network 
E)  Line

Question 20

The book The Wealth of Nations, published in the eighteenth century, emphasises the power of

Accepted Answer

A)  job rotation. 
B)  technical job training. 
C)  job specialisation. 
D)  job design. 
E)  assembly-line production. 
A)  job rotation. 
B)  technical job training. 
C)  job specialisation. 
D)  job design. 
E)  assembly-line production.

A manager with many subordinates is said to have a

A committee created for a specific short-term purpose is called a(n)

The degree of centralisation of an organisation is based on the

If First National Bank were to assign one of its bank tellers to business merchants and two others to individual accounts, it would be departmentalising on the basis of

A committee created to investigate a major problem or pending decision is called a(n)

When managers attempt to spread authority widely in the lower levels of an organisation, they are attempting to centralise authority.

A firm organised on the basis of retail customers and wholesale customers utilises the concept of departmentalisation by

The matrix organisational structure facilitates greater communication between employees.

An organisation with a(n) ___ culture is characterised by friendships with employees having a high degree of autonomy and flexibility.

Cross-functional teams are not very effective structures to use when developing a new product or service.

Ted Landry finds he has less and less energy to go to work each day.On average he misses two days a week.Ted may be suffering from boredom, which is one negative side effect of job

Delegation is the act of distributing work and power to subordinates.

The most common bases for departmentalisation are function, product, location, and customer.

A task force is a committee responsible for investigating a major problem or pending decision.

Which organisational structure is also called a virtual organisation?

The book The Wealth of Nations, published in the eighteenth century, emphasises the power of

Introduction to Business

Responsible Business

Global Business

Types of Business Ownership

Small Business, Entrepreneurship, and Franchises

Leadership and Managing a Business

Products and Services

Recruitment and Retaining the Best Employees

Employee Motivation and Team Building

The Marketing Concept

Aproduct Development and Pricing Strategies

Marketing Channels

Marketing Communications

Social Media and E-Business

Introduction to Management Accounting

Money and the Banking System

Financial Management

Personal Finances and Investments

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Exam 7: Flexibility Within the Organisation

A manager with many subordinates is said to have a

A committee created for a specific short-term purpose is called a(n)

The degree of centralisation of an organisation is based on the

If First National Bank were to assign one of its bank tellers to business merchants and two others to individual accounts, it would be departmentalising on the basis of

A committee created to investigate a major problem or pending decision is called a(n)

When managers attempt to spread authority widely in the lower levels of an organisation, they are attempting to centralise authority.

A firm organised on the basis of retail customers and wholesale customers utilises the concept of departmentalisation by

The matrix organisational structure facilitates greater communication between employees.

An organisation with a(n) ___ culture is characterised by friendships with employees having a high degree of autonomy and flexibility.

Cross-functional teams are not very effective structures to use when developing a new product or service.

Ted Landry finds he has less and less energy to go to work each day.On average he misses two days a week.Ted may be suffering from boredom, which is one negative side effect of job

Delegation is the act of distributing work and power to subordinates.

The most common bases for departmentalisation are function, product, location, and customer.

A task force is a committee responsible for investigating a major problem or pending decision.

Which organisational structure is also called a virtual organisation?

The book The Wealth of Nations, published in the eighteenth century, emphasises the power of

Introduction to Business

Responsible Business

Global Business

Types of Business Ownership

Small Business, Entrepreneurship, and Franchises

Leadership and Managing a Business

Products and Services

Recruitment and Retaining the Best Employees

Employee Motivation and Team Building

The Marketing Concept

Aproduct Development and Pricing Strategies

Marketing Channels

Marketing Communications

Social Media and E-Business

Introduction to Management Accounting

Money and the Banking System

Financial Management

Personal Finances and Investments

Filters