Question 1

The most appropriate, short-term committee to provide a recommendation for a health care benefit plan for a medium size corporation would be a task force.

Accepted Answer

A) True 
 B)False

Question 2

Galvin Corporation provides institutional food facilities with bread and other baked goods.The company does not actually produce or market the bread, and it has very few employees, most of whom are top executives or clerical workers.Galvin Corporation has a ____ organisational structure.

Accepted Answer

A)  Matrix 
B)  line-and-staff 
C)  Network 
D)  informal 
E)  line 
A)  Matrix 
B)  line-and-staff 
C)  Network 
D)  informal 
E)  line

Question 3

Which of the following statements about accountability is false?

Accepted Answer

A)  Managers create accountability. 
B)  Managers delegate accountability. 
C)  Accountability is the obligation of the worker. 
D)  Creating accountability is a step in the delegation process. 
E)  Managers are accountable for tasks they assign. 
A)  Managers create accountability. 
B)  Managers delegate accountability. 
C)  Accountability is the obligation of the worker. 
D)  Creating accountability is a step in the delegation process. 
E)  Managers are accountable for tasks they assign.

Question 4

Accountability is the power within an organisation to accomplish an assigned job or task.

Accepted Answer

A) True 
 B)False

Question 5

In which of the following types of organisations would managers have the greatest opportunity for advancement?

Accepted Answer

A)  One with a tall organisational height 
B)  One that is small and located regionally 
C)  One that typically offers managers a wide span of control 
D)  One with a flat organisational height 
E)  One that is departmentalised by function 
A)  One with a tall organisational height 
B)  One that is small and located regionally 
C)  One that typically offers managers a wide span of control 
D)  One with a flat organisational height 
E)  One that is departmentalised by function

Question 6

The more complex and uncertain a company's environment, the more likely it is that the company will

Accepted Answer

A)  decentralise the organisation. 
B)  have a split between decentralised and centralised decision making. 
C)  centralise the organisation. 
D)  increase the span of control, thus increasing the number of employees on board. 
E)  decrease the span of control, thus decreasing the workforce. 
A)  decentralise the organisation. 
B)  have a split between decentralised and centralised decision making. 
C)  centralise the organisation. 
D)  increase the span of control, thus increasing the number of employees on board. 
E)  decrease the span of control, thus decreasing the workforce.

Question 7

Dramatic Expressions
Dramatic Expressions is a home decorating company that sells many different household accessories ranging from candles to entertainment centres.Wanda is the CEO of the company.She feels that there is not enough specialisation within the company and wants to organise the business in a different way.Wanda thinks that the company would be more effective if it were to switch to a new way of organisation.For example, there could be a manager in charge of the candles, a different manager in charge of the entertainment centres, and so on.
Another issue that Wanda wants to resolve is that of delegation.She believes that if she could improve her delegating, employees would feel more empowered and want to go above and beyond what they are required to do.There are certain reasons that Wanda has a hard time delegating to others, but she is confident that the problem will be overcome if she works on it.
-Refer to Dramatic Expressions.What could be a possible reason for Wanda not wanting to delegate work?

Accepted Answer

A)  The employee was unreliable. 
B)  The employee was not a likable individual. 
C)  The employee was well-organised. 
D)  The work involved strict planning. 
E)  The work took place in an undesirable venue. 
A)  The employee was unreliable. 
B)  The employee was not a likable individual. 
C)  The employee was well-organised. 
D)  The work involved strict planning. 
E)  The work took place in an undesirable venue.

Question 8

Corporate culture has little real influence on the performance of a firm.

Accepted Answer

A) True 
 B)False

Question 9

Authority and ____ are synonymous terms.

Accepted Answer

A)  power 
B)  responsibility 
C)  duty 
D)  delegation 
E)  accountability 
A)  power 
B)  responsibility 
C)  duty 
D)  delegation 
E)  accountability

Question 10

The two types of corporate culture that have low levels of sociability among employees are

Accepted Answer

A)  networked and communal. 
B)  fragmented and networked. 
C)  family and communal. 
D)  mercenary and networked. 
E)  fragmented and mercenary. 
A)  networked and communal. 
B)  fragmented and networked. 
C)  family and communal. 
D)  mercenary and networked. 
E)  fragmented and mercenary.

Question 11

Dana is assigned to create a training programme for newly hired mortgage loan officers.She has the ____ to complete this assignment.

Accepted Answer

A)  authority 
B)  Delegation 
C)  Network 
D)  responsibility 
E)  accountability 
A)  authority 
B)  Delegation 
C)  Network 
D)  responsibility 
E)  accountability

Question 12

Citibank has one group of loan officers who handle consumer loans and another group who work in the commercial loan area.Grouping work units this way is known as departmentalisation by

Accepted Answer

A)  function. 
B)  customer. 
C)  product. 
D)  specialty. 
E)  location. 
A)  function. 
B)  customer. 
C)  product. 
D)  specialty. 
E)  location.

Question 13

A disadvantage of the matrix structure is that

Accepted Answer

A)  people have more work to do because they are assigned to special projects in addition to their regular tasks. 
B)  the quality of work decreases due to project teams' lack of attention to regular job duties. 
C)  employees' supervisors change, which can cause confusion. 
D)  teams may be too decentralised and incapable of making a decision. 
E)  employees have to report to more than one supervisor, which can cause confusion about who is in charge of certain situations. 
A)  people have more work to do because they are assigned to special projects in addition to their regular tasks. 
B)  the quality of work decreases due to project teams' lack of attention to regular job duties. 
C)  employees' supervisors change, which can cause confusion. 
D)  teams may be too decentralised and incapable of making a decision. 
E)  employees have to report to more than one supervisor, which can cause confusion about who is in charge of certain situations.

Question 14

The number of workers who report directly to one manager is called

Accepted Answer

A)  authority. 
B)  accountability. 
C)  responsibility. 
D)  the span of management. 
E)  centralisation. 
A)  authority. 
B)  accountability. 
C)  responsibility. 
D)  the span of management. 
E)  centralisation.

Question 15

After years of research, theorists have decided that the optimal span of management is one manager per twenty employees.

Accepted Answer

A) True 
 B)False

Question 16

A basic difference between line managers and staff managers is that line managers have ___ which staff managers rarely have.

Accepted Answer

A)  authority 
B)  expertise 
C)  decision-making skills 
D)  experience 
E)  responsibility 
A)  authority 
B)  expertise 
C)  decision-making skills 
D)  experience 
E)  responsibility

Question 17

___ culture is represented by friendship, commitment, and high focus on performance.

Accepted Answer

A)  Corporate 
B)  Mercenary 
C)  Networked 
D)  Fragmented 
E)  Communal 
A)  Corporate 
B)  Mercenary 
C)  Networked 
D)  Fragmented 
E)  Communal

Question 18

When a manager has few subordinates, a narrow span of management exists.

Accepted Answer

A) True 
 B)False

Question 19

All large firms maintain complete and detailed organisation charts because it is important to maintain a clear line of authority.

Accepted Answer

A) True 
 B)False

Question 20

Committees and task forces represent ____ groups within an organisation, whereas employee bowling teams and gatherings represent ____ groups.

Accepted Answer

A)  staff; line 
B)  formal; informal 
C)  staff; staff 
D)  informal; formal 
E)  line; staff 
A)  staff; line 
B)  formal; informal 
C)  staff; staff 
D)  informal; formal 
E)  line; staff

The most appropriate, short-term committee to provide a recommendation for a health care benefit plan for a medium size corporation would be a task force.

Galvin Corporation provides institutional food facilities with bread and other baked goods.The company does not actually produce or market the bread, and it has very few employees, most of whom are top executives or clerical workers.Galvin Corporation has a ____ organisational structure.

Which of the following statements about accountability is false?

Accountability is the power within an organisation to accomplish an assigned job or task.

In which of the following types of organisations would managers have the greatest opportunity for advancement?

The more complex and uncertain a company's environment, the more likely it is that the company will

Corporate culture has little real influence on the performance of a firm.

Authority and ____ are synonymous terms.

The two types of corporate culture that have low levels of sociability among employees are

Dana is assigned to create a training programme for newly hired mortgage loan officers.She has the ____ to complete this assignment.

Citibank has one group of loan officers who handle consumer loans and another group who work in the commercial loan area.Grouping work units this way is known as departmentalisation by

A disadvantage of the matrix structure is that

The number of workers who report directly to one manager is called

After years of research, theorists have decided that the optimal span of management is one manager per twenty employees.

A basic difference between line managers and staff managers is that line managers have ___ which staff managers rarely have.

___ culture is represented by friendship, commitment, and high focus on performance.

When a manager has few subordinates, a narrow span of management exists.

All large firms maintain complete and detailed organisation charts because it is important to maintain a clear line of authority.

Committees and task forces represent groups within an organisation, whereas employee bowling teams and gatherings represent groups.

Introduction to Business

Responsible Business

Global Business

Types of Business Ownership

Small Business, Entrepreneurship, and Franchises

Leadership and Managing a Business

Products and Services

Recruitment and Retaining the Best Employees

Employee Motivation and Team Building

The Marketing Concept

Aproduct Development and Pricing Strategies

Marketing Channels

Marketing Communications

Social Media and E-Business

Introduction to Management Accounting

Money and the Banking System

Financial Management

Personal Finances and Investments

Filters

Exam 7: Flexibility Within the Organisation

The most appropriate, short-term committee to provide a recommendation for a health care benefit plan for a medium size corporation would be a task force.

Galvin Corporation provides institutional food facilities with bread and other baked goods.The company does not actually produce or market the bread, and it has very few employees, most of whom are top executives or clerical workers.Galvin Corporation has a ____ organisational structure.

Which of the following statements about accountability is false?

Accountability is the power within an organisation to accomplish an assigned job or task.

In which of the following types of organisations would managers have the greatest opportunity for advancement?

The more complex and uncertain a company's environment, the more likely it is that the company will

Corporate culture has little real influence on the performance of a firm.

Authority and ____ are synonymous terms.

The two types of corporate culture that have low levels of sociability among employees are

Dana is assigned to create a training programme for newly hired mortgage loan officers.She has the ____ to complete this assignment.

Citibank has one group of loan officers who handle consumer loans and another group who work in the commercial loan area.Grouping work units this way is known as departmentalisation by

A disadvantage of the matrix structure is that

The number of workers who report directly to one manager is called

After years of research, theorists have decided that the optimal span of management is one manager per twenty employees.

A basic difference between line managers and staff managers is that line managers have ___ which staff managers rarely have.

___ culture is represented by friendship, commitment, and high focus on performance.

When a manager has few subordinates, a narrow span of management exists.

All large firms maintain complete and detailed organisation charts because it is important to maintain a clear line of authority.

Committees and task forces represent ____ groups within an organisation, whereas employee bowling teams and gatherings represent ____ groups.

Introduction to Business

Responsible Business

Global Business

Types of Business Ownership

Small Business, Entrepreneurship, and Franchises

Leadership and Managing a Business

Products and Services

Recruitment and Retaining the Best Employees

Employee Motivation and Team Building

The Marketing Concept

Aproduct Development and Pricing Strategies

Marketing Channels

Marketing Communications

Social Media and E-Business

Introduction to Management Accounting

Money and the Banking System

Financial Management

Personal Finances and Investments

Filters

Committees and task forces represent groups within an organisation, whereas employee bowling teams and gatherings represent groups.