Question 1

A supervisor may delegate all accountability to subordinates.

Accepted Answer

A) True 
 B)False

Question 2

Since Sears operates in a complex and dynamic environment, its store managers are given significant freedom to run their stores.This indicates that top leaders at Sears

Accepted Answer

A)  centralise decision making. 
B)  deemphasise lower-level management training. 
C)  control their managers tightly. 
D)  deemphasise lower-level management accountability. 
E)  decentralise authority. 
A)  centralise decision making. 
B)  deemphasise lower-level management training. 
C)  control their managers tightly. 
D)  deemphasise lower-level management accountability. 
E)  decentralise authority.

Question 3

Among an ad hoc committee, a standing committee, and a task force, only a standing committee is relatively permanent.

Accepted Answer

A) True 
 B)False

Question 4

Vice president, marketing-Regional sales manager-District manager-Sales supervisor represents a(n)

Accepted Answer

A)  organisation chart. 
B)  command hierarchy. 
C)  corporate organisation. 
D)  chain of command. 
E)  departmentalisation. 
A)  organisation chart. 
B)  command hierarchy. 
C)  corporate organisation. 
D)  chain of command. 
E)  departmentalisation.

Question 5

Which of the following is not one of the four basic forms of organisational structure?

Accepted Answer

A)  Informal 
B)  Network 
C)  Line 
D)  Line-and-staff 
E)  Matrix 
A)  Informal 
B)  Network 
C)  Line 
D)  Line-and-staff 
E)  Matrix

Question 6

Human resources is a(n) ____ type of job, so it does not fit directly into the chain of command.

Accepted Answer

A)  line 
B)  staff 
C)  advisory 
D)  top management 
E)  authoritative 
A)  line 
B)  staff 
C)  advisory 
D)  top management 
E)  authoritative

Question 7

Zyquila is a manager in an organisation where a great deal of interaction is required between herself and her workers and new problems arise frequently.Zyquila is likely to have

Accepted Answer

A)  a wide span of management. 
B)  little authority to delegate. 
C)  decentralised power. 
D)  departmentalisation by consumer. 
E)  a narrow span of control. 
A)  a wide span of management. 
B)  little authority to delegate. 
C)  decentralised power. 
D)  departmentalisation by consumer. 
E)  a narrow span of control.

Question 8

Grouping the UK into the Northeast Region, the Northwest Region, the Southeast Region, and the Southwest Region would be departmentalisation by

Accepted Answer

A)  location. 
B)  customer. 
C)  function. 
D)  product. 
E)  task. 
A)  location. 
B)  customer. 
C)  function. 
D)  product. 
E)  task.

Question 9

A(n) ____ has been appointed to investigate the pending merger of your company and the Tandy Corporation.

Accepted Answer

A)  standing committee 
B)  task force 
C)  standing force 
D)  ad hoc committee 
E)  grievance committee 
A)  standing committee 
B)  task force 
C)  standing force 
D)  ad hoc committee 
E)  grievance committee

Question 10

Functional authority allows line managers to make decisions and issue directive relating to the goals of the organisation.

Accepted Answer

A) True 
 B)False

Question 11

Adam Smith, author of The Wealth of Nations, is widely credited with being the first person to emphasise the power of specialisation.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is a disadvantage of departmentalisation by function?

Accepted Answer

A)  Supervision is very difficult because workers are involved in different types of activities. 
B)  This method tends to emphasise the department rather than the organisation as a whole. 
C)  It causes duplication of the same specialised activities throughout the organisation. 
D)  This method requires an extremely large administrative staff. 
E)  Coordination is very complex because of the way job duties are distributed. 
A)  Supervision is very difficult because workers are involved in different types of activities. 
B)  This method tends to emphasise the department rather than the organisation as a whole. 
C)  It causes duplication of the same specialised activities throughout the organisation. 
D)  This method requires an extremely large administrative staff. 
E)  Coordination is very complex because of the way job duties are distributed.

Question 13

Susan was given the responsibility for chairing a campus committee.To complete the delegation process, she should be given the ____ to carry out this responsibility.

Accepted Answer

A)  duty 
B)  subordinates 
C)  authority 
D)  skills 
E)  salary 
A)  duty 
B)  subordinates 
C)  authority 
D)  skills 
E)  salary

Question 14

The human resource manager of one of Hershey Foods' production facilities has been noticing an increase in absenteeism among assembly-line workers in the chocolate bar plant.Switching to a job rotation system would probably significantly decrease the amount of absenteeism.

Accepted Answer

A) True 
 B)False

Question 15

Rockwood International needs to make risky decisions on a daily basis.Therefore, its managers are likely to

Accepted Answer

A)  centralise decision making. 
B)  let lower-level managers make important decisions. 
C)  train lower-level managers to make more decisions. 
D)  decentralise authority. 
E)  centralise rare skills. 
A)  centralise decision making. 
B)  let lower-level managers make important decisions. 
C)  train lower-level managers to make more decisions. 
D)  decentralise authority. 
E)  centralise rare skills.

Question 16

Dramatic Expressions
Dramatic Expressions is a home decorating company that sells many different household accessories ranging from candles to entertainment centres.Wanda is the CEO of the company.She feels that there is not enough specialisation within the company and wants to organise the business in a different way.Wanda thinks that the company would be more effective if it were to switch to a new way of organisation.For example, there could be a manager in charge of the candles, a different manager in charge of the entertainment centres, and so on.
Another issue that Wanda wants to resolve is that of delegation.She believes that if she could improve her delegating, employees would feel more empowered and want to go above and beyond what they are required to do.There are certain reasons that Wanda has a hard time delegating to others, but she is confident that the problem will be overcome if she works on it.
-Refer to Dramatic Expressions.What type of departmentalisation does Wanda want to switch to?

Accepted Answer

A)  By function 
B)  By product 
C)  By location 
D)  By customer 
E)  By responsibility 
A)  By function 
B)  By product 
C)  By location 
D)  By customer 
E)  By responsibility

Question 17

Probably the most obvious advantage of a matrix structure is that of

Accepted Answer

A)  added flexibility. 
B)  improved motivation. 
C)  improved communication within the organisation. 
D)  more personal growth and development of employees. 
E)  lower salary expenses; because people are doing more work, the organisation does not need to hire as many people. 
A)  added flexibility. 
B)  improved motivation. 
C)  improved communication within the organisation. 
D)  more personal growth and development of employees. 
E)  lower salary expenses; because people are doing more work, the organisation does not need to hire as many people.

Question 18

When a functional structure is combined with a project structure, the resulting structure is called a(n) ____ structure.

Accepted Answer

A)  line-and-staff 
B)  network 
C)  integrated 
D)  matrix 
E)  hybrid 
A)  line-and-staff 
B)  network 
C)  integrated 
D)  matrix 
E)  hybrid

Question 19

The number of layers, or levels, in a firm is referred to as the firm's

Accepted Answer

A)  organissational structure. 
B)  managerial hierarchy. 
C)  cluster structure. 
D)  organisational height. 
E)  bureaucratic structure. 
A)  organissational structure. 
B)  managerial hierarchy. 
C)  cluster structure. 
D)  organisational height. 
E)  bureaucratic structure.

Question 20

Sherry, a sales representative, is placed in a group with an engineer from operations, a human resource specialist, and a financial manager to develop new uses for one of the company's existing products in order to increase sales.This group is a

Accepted Answer

A)  standing committee. 
B)  task force. 
C)  special project team. 
D)  cross-functional team. 
E)  multifaceted work group. 
A)  standing committee. 
B)  task force. 
C)  special project team. 
D)  cross-functional team. 
E)  multifaceted work group.

A supervisor may delegate all accountability to subordinates.

Since Sears operates in a complex and dynamic environment, its store managers are given significant freedom to run their stores.This indicates that top leaders at Sears

Among an ad hoc committee, a standing committee, and a task force, only a standing committee is relatively permanent.

Vice president, marketing-Regional sales manager-District manager-Sales supervisor represents a(n)

Which of the following is not one of the four basic forms of organisational structure?

Human resources is a(n) ____ type of job, so it does not fit directly into the chain of command.

Zyquila is a manager in an organisation where a great deal of interaction is required between herself and her workers and new problems arise frequently.Zyquila is likely to have

Grouping the UK into the Northeast Region, the Northwest Region, the Southeast Region, and the Southwest Region would be departmentalisation by

A(n) ____ has been appointed to investigate the pending merger of your company and the Tandy Corporation.

Functional authority allows line managers to make decisions and issue directive relating to the goals of the organisation.

Adam Smith, author of The Wealth of Nations, is widely credited with being the first person to emphasise the power of specialisation.

Which of the following is a disadvantage of departmentalisation by function?

Susan was given the responsibility for chairing a campus committee.To complete the delegation process, she should be given the ____ to carry out this responsibility.

The human resource manager of one of Hershey Foods' production facilities has been noticing an increase in absenteeism among assembly-line workers in the chocolate bar plant.Switching to a job rotation system would probably significantly decrease the amount of absenteeism.

Rockwood International needs to make risky decisions on a daily basis.Therefore, its managers are likely to

Probably the most obvious advantage of a matrix structure is that of

When a functional structure is combined with a project structure, the resulting structure is called a(n) ____ structure.

The number of layers, or levels, in a firm is referred to as the firm's

Sherry, a sales representative, is placed in a group with an engineer from operations, a human resource specialist, and a financial manager to develop new uses for one of the company's existing products in order to increase sales.This group is a

Introduction to Business

Responsible Business

Global Business

Types of Business Ownership

Small Business, Entrepreneurship, and Franchises

Leadership and Managing a Business

Products and Services

Recruitment and Retaining the Best Employees

Employee Motivation and Team Building

The Marketing Concept

Aproduct Development and Pricing Strategies

Marketing Channels

Marketing Communications

Social Media and E-Business

Introduction to Management Accounting

Money and the Banking System

Financial Management

Personal Finances and Investments

Filters

Exam 7: Flexibility Within the Organisation

A supervisor may delegate all accountability to subordinates.

Since Sears operates in a complex and dynamic environment, its store managers are given significant freedom to run their stores.This indicates that top leaders at Sears

Among an ad hoc committee, a standing committee, and a task force, only a standing committee is relatively permanent.

Vice president, marketing-Regional sales manager-District manager-Sales supervisor represents a(n)

Which of the following is not one of the four basic forms of organisational structure?

Human resources is a(n) ____ type of job, so it does not fit directly into the chain of command.

Zyquila is a manager in an organisation where a great deal of interaction is required between herself and her workers and new problems arise frequently.Zyquila is likely to have

Grouping the UK into the Northeast Region, the Northwest Region, the Southeast Region, and the Southwest Region would be departmentalisation by

A(n) ____ has been appointed to investigate the pending merger of your company and the Tandy Corporation.

Functional authority allows line managers to make decisions and issue directive relating to the goals of the organisation.

Adam Smith, author of The Wealth of Nations, is widely credited with being the first person to emphasise the power of specialisation.

Which of the following is a disadvantage of departmentalisation by function?

Susan was given the responsibility for chairing a campus committee.To complete the delegation process, she should be given the ____ to carry out this responsibility.

The human resource manager of one of Hershey Foods' production facilities has been noticing an increase in absenteeism among assembly-line workers in the chocolate bar plant.Switching to a job rotation system would probably significantly decrease the amount of absenteeism.

Rockwood International needs to make risky decisions on a daily basis.Therefore, its managers are likely to

Probably the most obvious advantage of a matrix structure is that of

When a functional structure is combined with a project structure, the resulting structure is called a(n) ____ structure.

The number of layers, or levels, in a firm is referred to as the firm's

Sherry, a sales representative, is placed in a group with an engineer from operations, a human resource specialist, and a financial manager to develop new uses for one of the company's existing products in order to increase sales.This group is a

Introduction to Business

Responsible Business

Global Business

Types of Business Ownership

Small Business, Entrepreneurship, and Franchises

Leadership and Managing a Business

Products and Services

Recruitment and Retaining the Best Employees

Employee Motivation and Team Building

The Marketing Concept

Aproduct Development and Pricing Strategies

Marketing Channels

Marketing Communications

Social Media and E-Business

Introduction to Management Accounting

Money and the Banking System

Financial Management

Personal Finances and Investments

Filters