Question 1

A relatively permanent committee charged with performing some recurring task is called a(n)

Accepted Answer

A)  cluster structure. 
B)  ad hoc committee. 
C)  informal group. 
D)  task force. 
E)  standing committee. 
A)  cluster structure. 
B)  ad hoc committee. 
C)  informal group. 
D)  task force. 
E)  standing committee.

Question 2

The number of layers in the organisational structure of Dayton Hudson Corporation indicates the company's

Accepted Answer

A)  chain of command. 
B)  organisational height. 
C)  line authority. 
D)  organisational structure. 
E)  management hierarchy. 
A)  chain of command. 
B)  organisational height. 
C)  line authority. 
D)  organisational structure. 
E)  management hierarchy.

Question 3

Legal services and public affairs are ____ types of jobs, so they do not fit directly into the chain of command.

Accepted Answer

A)  specialised 
B)  top management 
C)  authoritative 
D)  voluntary 
E)  advisory 
A)  specialised 
B)  top management 
C)  authoritative 
D)  voluntary 
E)  advisory

Question 4

Dramatic Expressions
Dramatic Expressions is a home decorating company that sells many different household accessories ranging from candles to entertainment centres.Wanda is the CEO of the company.She feels that there is not enough specialisation within the company and wants to organise the business in a different way.Wanda thinks that the company would be more effective if it were to switch to a new way of organisation.For example, there could be a manager in charge of the candles, a different manager in charge of the entertainment centres, and so on.
Another issue that Wanda wants to resolve is that of delegation.She believes that if she could improve her delegating, employees would feel more empowered and want to go above and beyond what they are required to do.There are certain reasons that Wanda has a hard time delegating to others, but she is confident that the problem will be overcome if she works on it.
-Refer to Dramatic Expressions.What would be an alternative to specialisation if negative consequences were to develop at Dramatic Expressions?

Accepted Answer

A)  Organisation 
B)  Occupation 
C)  Circulation 
D)  Rotation 
E)  Generalisation 
A)  Organisation 
B)  Occupation 
C)  Circulation 
D)  Rotation 
E)  Generalisation

Question 5

A manager's reluctance to delegate may stem from his or her belief that the subordinate will do the work too well.

Accepted Answer

A) True 
 B)False

Question 6

Departmentalisation by location allows an organisation to readily respond to the unique demands of each geographic area.

Accepted Answer

A) True 
 B)False

Question 7

The Morgan Company, a small furniture manufacturer, divides its organisation into marketing, human resources, accounting, and production departments.This is an example of departmentalisation by

Accepted Answer

A)  location. 
B)  specialty. 
C)  product. 
D)  taste. 
E)  function. 
A)  location. 
B)  specialty. 
C)  product. 
D)  taste. 
E)  function.

Question 8

Which of the following is most characteristic of a line structure in an organisation?

Accepted Answer

A)  Flexibility that allows an organisation to adjust quickly 
B)  Raises moral and nurtures creativity 
C)  Teams that may be temporary or disbanded upon an accomplished mission 
D)  Education decision-making with expert advice from outside sources 
E)  Quick decision-making and direct accountability 
A)  Flexibility that allows an organisation to adjust quickly 
B)  Raises moral and nurtures creativity 
C)  Teams that may be temporary or disbanded upon an accomplished mission 
D)  Education decision-making with expert advice from outside sources 
E)  Quick decision-making and direct accountability

Question 9

Job rotation is the systematic shifting of employees from one job to another.

Accepted Answer

A) True 
 B)False

Question 10

Boss Queen, Inc.(BQI)
Boss Queen, Inc.(BQI) is a business-clothing store for professional women.The owner of the company has designed the business so that she hardly ever has to be there.There are many departmental managers who hold a lot of responsibility.While they are organised separately by department, each manager knows enough about the other departments to be able to fill in at any time.The department managers also delegate a lot of work further down to their employees as a way to empower them.The owner even delegates store-management responsibilities to a different department manager each month.Even though certain people are delegated certain tasks, everyone pitches in, so it is sometimes hard to tell who is really in charge.
The employees are so comfortable with each other that many go out and participate in activities together on the weekends, even when they are not working.However, the owner realises that she does not want to participate in these events because she does not want to seem that she is favouring certain people over others.
-Refer to Boss Queen, Inc.The group of employees that participate in outside activities on the weekend would be considered a(n) ____ group.

Accepted Answer

A)  informal 
B)  inspirational 
C)  affirmative 
D)  business 
E)  departmental 
A)  informal 
B)  inspirational 
C)  affirmative 
D)  business 
E)  departmental

Question 11

Through informal talks with employees, managers realised employees thought their plant would close, resulting in massive layoffs.A few were already seeking other employment.The managers responded promptly and aggressively to this rumour, assuring employees of the health of the corporation and the reasonable security of their jobs.Your managerial know-how tells you that these managers are attempting to

Accepted Answer

A)  ignore inaccurate information because they know the truth eventually will become known. 
B)  respond to inaccurate grapevine information to minimise the damage such misinformation might cause. 
C)  eliminate the grapevine. 
D)  use the grapevine as a managerial tool. 
E)  reduce the credibility of information from the grapevine. 
A)  ignore inaccurate information because they know the truth eventually will become known. 
B)  respond to inaccurate grapevine information to minimise the damage such misinformation might cause. 
C)  eliminate the grapevine. 
D)  use the grapevine as a managerial tool. 
E)  reduce the credibility of information from the grapevine.

Question 12

One's duty to do a job or perform a task is called

Accepted Answer

A)  authority. 
B)  accountability. 
C)  responsibility. 
D)  delegation. 
E)  obligation. 
A)  authority. 
B)  accountability. 
C)  responsibility. 
D)  delegation. 
E)  obligation.

Question 13

Job specialisation is the separation of all organisational activities into distinct tasks and the assignment of different tasks to different people.

Accepted Answer

A) True 
 B)False

Question 14

The number of subordinates reporting directly to one manager is called

Accepted Answer

A)  the chain of command. 
B)  a decentralised organisation. 
C)  a centralised organisation. 
D)  the span of control. 
E)  the management hierarchy. 
A)  the chain of command. 
B)  a decentralised organisation. 
C)  a centralised organisation. 
D)  the span of control. 
E)  the management hierarchy.

Question 15

Informal groups are never powerful within an organisation.

Accepted Answer

A) True 
 B)False

Question 16

In an organisation with a matrix structure, authority flows both

Accepted Answer

A)  down and across. 
B)  up and down. 
C)  up and across. 
D)  in lines and in circles. 
E)  through groups and individuals. 
A)  down and across. 
B)  up and down. 
C)  up and across. 
D)  in lines and in circles. 
E)  through groups and individuals.

Question 17

A computer manufacturer is first divided into the following groups: Home Office/Personal Use, Small Business, Large Business, and Educational Institutions.Within each of these divisions, management is organised into finance, operations, marketing, and human resources.This company is organised first by ____, then by ____.

Accepted Answer

A)  function; customer 
B)  customer; function 
C)  product; function 
D)  product; customer 
E)  customer; location 
A)  function; customer 
B)  customer; function 
C)  product; function 
D)  product; customer 
E)  customer; location

Question 18

It is important for managers to be aware of the informal groups that exist in an organisation.

Accepted Answer

A) True 
 B)False

Question 19

Boss Queen, Inc.(BQI)
Boss Queen, Inc.(BQI) is a business-clothing store for professional women.The owner of the company has designed the business so that she hardly ever has to be there.There are many departmental managers who hold a lot of responsibility.While they are organised separately by department, each manager knows enough about the other departments to be able to fill in at any time.The department managers also delegate a lot of work further down to their employees as a way to empower them.The owner even delegates store-management responsibilities to a different department manager each month.Even though certain people are delegated certain tasks, everyone pitches in, so it is sometimes hard to tell who is really in charge.
The employees are so comfortable with each other that many go out and participate in activities together on the weekends, even when they are not working.However, the owner realises that she does not want to participate in these events because she does not want to seem that she is favouring certain people over others.
-Refer to Boss Queen, Inc.It seems that BQI managers could be considered all of the following except

Accepted Answer

A)  line managers. 
B)  department managers. 
C)  staff managers. 
D)  functional managers. 
E)  owners. 
A)  line managers. 
B)  department managers. 
C)  staff managers. 
D)  functional managers. 
E)  owners.

Question 20

Janet is a runner for a large law firm.Her duties include purchasing supplies for the copy room.Janet was given permission by the office manager to sign credit-card receipts when making purchases.Janet has been given ____ to use the firm's credit card.

Accepted Answer

A)  responsibility 
B)  obligation 
C)  authority 
D)  staff centrality 
E)  accountability 
A)  responsibility 
B)  obligation 
C)  authority 
D)  staff centrality 
E)  accountability

A relatively permanent committee charged with performing some recurring task is called a(n)

The number of layers in the organisational structure of Dayton Hudson Corporation indicates the company's

Legal services and public affairs are ____ types of jobs, so they do not fit directly into the chain of command.

A manager's reluctance to delegate may stem from his or her belief that the subordinate will do the work too well.

Departmentalisation by location allows an organisation to readily respond to the unique demands of each geographic area.

The Morgan Company, a small furniture manufacturer, divides its organisation into marketing, human resources, accounting, and production departments.This is an example of departmentalisation by

Which of the following is most characteristic of a line structure in an organisation?

Job rotation is the systematic shifting of employees from one job to another.

One's duty to do a job or perform a task is called

Job specialisation is the separation of all organisational activities into distinct tasks and the assignment of different tasks to different people.

The number of subordinates reporting directly to one manager is called

Informal groups are never powerful within an organisation.

In an organisation with a matrix structure, authority flows both

It is important for managers to be aware of the informal groups that exist in an organisation.

Janet is a runner for a large law firm.Her duties include purchasing supplies for the copy room.Janet was given permission by the office manager to sign credit-card receipts when making purchases.Janet has been given ____ to use the firm's credit card.

Introduction to Business

Responsible Business

Global Business

Types of Business Ownership

Small Business, Entrepreneurship, and Franchises

Leadership and Managing a Business

Products and Services

Recruitment and Retaining the Best Employees

Employee Motivation and Team Building

The Marketing Concept

Aproduct Development and Pricing Strategies

Marketing Channels

Marketing Communications

Social Media and E-Business

Introduction to Management Accounting

Money and the Banking System

Financial Management

Personal Finances and Investments

Filters

Exam 7: Flexibility Within the Organisation

A relatively permanent committee charged with performing some recurring task is called a(n)

The number of layers in the organisational structure of Dayton Hudson Corporation indicates the company's

Legal services and public affairs are ____ types of jobs, so they do not fit directly into the chain of command.

A manager's reluctance to delegate may stem from his or her belief that the subordinate will do the work too well.

Departmentalisation by location allows an organisation to readily respond to the unique demands of each geographic area.

The Morgan Company, a small furniture manufacturer, divides its organisation into marketing, human resources, accounting, and production departments.This is an example of departmentalisation by

Which of the following is most characteristic of a line structure in an organisation?

Job rotation is the systematic shifting of employees from one job to another.

One's duty to do a job or perform a task is called

Job specialisation is the separation of all organisational activities into distinct tasks and the assignment of different tasks to different people.

The number of subordinates reporting directly to one manager is called

Informal groups are never powerful within an organisation.

In an organisation with a matrix structure, authority flows both

It is important for managers to be aware of the informal groups that exist in an organisation.

Janet is a runner for a large law firm.Her duties include purchasing supplies for the copy room.Janet was given permission by the office manager to sign credit-card receipts when making purchases.Janet has been given ____ to use the firm's credit card.

Introduction to Business

Responsible Business

Global Business

Types of Business Ownership

Small Business, Entrepreneurship, and Franchises

Leadership and Managing a Business

Products and Services

Recruitment and Retaining the Best Employees

Employee Motivation and Team Building

The Marketing Concept

Aproduct Development and Pricing Strategies

Marketing Channels

Marketing Communications

Social Media and E-Business

Introduction to Management Accounting

Money and the Banking System

Financial Management

Personal Finances and Investments

Filters