Exam 3: Overview of Consumer Decision Making

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Research shows that in general, very few consumers enjoy shopping for the sake of shopping.

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List the ways in which problem recognition is triggered.

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How might a marketer be hurt by cognitive dissonance? What could it do to avoid the difficulty?

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Karen went shopping for a new cell phone. Upon entering her provider's retail store, she realized there just too many choices, and they all seemed just alike! She quickly became frustrated and ended up quickly choosing the phone she had seen advertised the most. What is Karen experiencing?

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One of the main goals of marketing is to create needs and wants.

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A consumer's perceived utility function for a product rarely differs from his/her true utility function. When this occurs, a satisfaction paradox is created.

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A _____ is a brand that possess functionally equivalent attributes, making one brand a satisfactory substitute for most others.

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