Question 1

Describe the conversion process and the control process in business process benchmarking.

Accepted Answer

The 5w2h questions should be viewed in t

Question 2

Describe the concept of 5w2h.

Accepted Answer

Business process benchmarking is based o

Question 3

Productivity ratios are useful in measuring the extent to which a firm effectively uses the scarce resources that are available to the firm.

Accepted Answer

A) True 
 B)False

Question 4

________ requires the monitoring of key internal firm performance measures over time to identify trends such as improvement to inform managerial decision making.

Accepted Answer

A) Baselining 
B) Benchmarking 
C) Process redesign 
D) Reverse engineering 
E) Restructuring 
A) Baselining 
B) Benchmarking 
C) Process redesign 
D) Reverse engineering 
E) Restructuring

Question 5

State the four key problems with benchmarking.

Accepted Answer

Benchmarking is not a simple activity, a

Question 6

Openness can create a competitive advantage through creating psychological barriers to competition.

Accepted Answer

A) True 
 B)False

Question 7

Explain the process of benchmarking.

Accepted Answer

Benchmarking is the sharing of informati

Question 8

Describe the concept of performance benchmarking.

Accepted Answer

Performance benchmarking allows initiato

Question 9

The sharing of information between companies so that both can improve is called ________.

Accepted Answer

A) reengineering 
B) baselining 
C) benchmarking 
D) interfacing 
E) data mining 
A) reengineering 
B) baselining 
C) benchmarking 
D) interfacing 
E) data mining

Question 10

Which measure provides the most complete picture of firm productivity?

Accepted Answer

A) firm materials output 
B) the ratio of firm output to a single input 
C) multiple factor productivity 
D) single-factor productivity 
E) total factor productivity 
A) firm materials output 
B) the ratio of firm output to a single input 
C) multiple factor productivity 
D) single-factor productivity 
E) total factor productivity

Question 11

Calculate the plant and equipment productivity of Firm B.

Accepted Answer

A) 26.00 
B) 2.60 
C) 19.20 
D) 3.47 
E) 34.67 
A) 26.00 
B) 2.60 
C) 19.20 
D) 3.47 
E) 34.67

Question 12

In functional benchmarking, a company focuses its benchmarking efforts on a single function to improve the operation of that function.

Accepted Answer

A) True 
 B)False

Question 13

If a firm follows a strict code of conduct, then ethical abuses will never occur.

Accepted Answer

A) True 
 B)False

Question 14

In the control process, the inputs are aligned together to form the product or service.

Accepted Answer

A) True 
 B)False

Question 15

Return on assets (ROA)and return on investments (ROI)are examples of ________.

Accepted Answer

A) structural measures 
B) market share data 
C) productivity ratios 
D) quality measures 
E) financial ratios 
A) structural measures 
B) market share data 
C) productivity ratios 
D) quality measures 
E) financial ratios

Question 16

________ are useful in measuring the extent to which a firm effectively uses the scarce resources that are available to the firm.

Accepted Answer

A) Quality measures 
B) Financial ratios 
C) Productivity ratios 
D) Market share data 
E) Structural measures 
A) Quality measures 
B) Financial ratios 
C) Productivity ratios 
D) Market share data 
E) Structural measures

Question 17

Determining the current performance gap helps the company prioritize which areas are the first candidates for change and improvement.

Accepted Answer

A) True 
 B)False

Question 18

Toyota developed the world-class production system known as ________.

Accepted Answer

A) business process reengineering 
B) just-in-time 
C) total quality management 
D) benchmarking 
E) statistical process control 
A) business process reengineering 
B) just-in-time 
C) total quality management 
D) benchmarking 
E) statistical process control

Question 19

Because process redesign affects multiple levels in a firm, abrupt organizational changes are reflected in baselining results.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following best defines the depth factor of process redesign?

Accepted Answer

A) It refers to organizational elements such as responsibilities, measurements, information technology, and skills. 
B) It refers to the monitoring of key internal firm performance measures over time to identify trends such as improvement in managerial decision making. 
C) It refers to the impact of the process redesign to the entire organization. 
D) It refers to the dismantling of competitors' products to understand the strengths and weaknesses of their designs. 
E) It refers to the sharing of information between companies so that both can improve. 
A) It refers to organizational elements such as responsibilities, measurements, information technology, and skills. 
B) It refers to the monitoring of key internal firm performance measures over time to identify trends such as improvement in managerial decision making. 
C) It refers to the impact of the process redesign to the entire organization. 
D) It refers to the dismantling of competitors' products to understand the strengths and weaknesses of their designs. 
E) It refers to the sharing of information between companies so that both can improve.

Describe the conversion process and the control process in business process benchmarking.

Describe the concept of 5w2h.

Productivity ratios are useful in measuring the extent to which a firm effectively uses the scarce resources that are available to the firm.

________ requires the monitoring of key internal firm performance measures over time to identify trends such as improvement to inform managerial decision making.

State the four key problems with benchmarking.

Openness can create a competitive advantage through creating psychological barriers to competition.

Explain the process of benchmarking.

Describe the concept of performance benchmarking.

The sharing of information between companies so that both can improve is called ________.

Which measure provides the most complete picture of firm productivity?

Calculate the plant and equipment productivity of Firm B.

In functional benchmarking, a company focuses its benchmarking efforts on a single function to improve the operation of that function.

If a firm follows a strict code of conduct, then ethical abuses will never occur.

In the control process, the inputs are aligned together to form the product or service.

Return on assets (ROA)and return on investments (ROI)are examples of ________.

________ are useful in measuring the extent to which a firm effectively uses the scarce resources that are available to the firm.

Determining the current performance gap helps the company prioritize which areas are the first candidates for change and improvement.

Toyota developed the world-class production system known as ________.

Because process redesign affects multiple levels in a firm, abrupt organizational changes are reflected in baselining results.

Which of the following best defines the depth factor of process redesign?

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters

Exam 6: The Voice of the Market

Describe the conversion process and the control process in business process benchmarking.

Describe the concept of 5w2h.

Productivity ratios are useful in measuring the extent to which a firm effectively uses the scarce resources that are available to the firm.

________ requires the monitoring of key internal firm performance measures over time to identify trends such as improvement to inform managerial decision making.

State the four key problems with benchmarking.

Openness can create a competitive advantage through creating psychological barriers to competition.

Explain the process of benchmarking.

Describe the concept of performance benchmarking.

The sharing of information between companies so that both can improve is called ________.

Which measure provides the most complete picture of firm productivity?

Calculate the plant and equipment productivity of Firm B.

In functional benchmarking, a company focuses its benchmarking efforts on a single function to improve the operation of that function.

If a firm follows a strict code of conduct, then ethical abuses will never occur.

In the control process, the inputs are aligned together to form the product or service.

Return on assets (ROA)and return on investments (ROI)are examples of ________.

________ are useful in measuring the extent to which a firm effectively uses the scarce resources that are available to the firm.

Determining the current performance gap helps the company prioritize which areas are the first candidates for change and improvement.

Toyota developed the world-class production system known as ________.

Because process redesign affects multiple levels in a firm, abrupt organizational changes are reflected in baselining results.

Which of the following best defines the depth factor of process redesign?

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters