Question 1

Define process redesign. State the two factors that are critical to achieving success through process redesign.

Accepted Answer

Process redesign is defined as a fundame

Question 2

The ________ process of business process benchmarking results in outputs that are eventually sold to customers.

Accepted Answer

A) transformation 
B) conversion 
C) control 
D) reconstruction 
E) reengineering 
A) transformation 
B) conversion 
C) control 
D) reconstruction 
E) reengineering

Question 3

State Xerox's formal 10-step process to benchmarking.

Accepted Answer

Xerox was an early adopter of benchmarki

Question 4

Calculate the labor productivity of Firm A.

Accepted Answer

A) 19.2 
B) 24.0 
C) 20.8 
D) 26.0 
E) 9.6 
A) 19.2 
B) 24.0 
C) 20.8 
D) 26.0 
E) 9.6

Question 5

The cost of goods sold to scrap ratio is a multiple factor ratio.

Accepted Answer

A) True 
 B)False

Question 6

Calculate the energy productivity of Firm A.

Accepted Answer

A) 34.67 
B) 64.00 
C) 19.20 
D) 27.43 
E) 69.33 
A) 34.67 
B) 64.00 
C) 19.20 
D) 27.43 
E) 69.33

Question 7

________ benchmarking involves observing how others compete.

Accepted Answer

A) Strategic 
B) Product 
C) Performance 
D) Functional 
E) Process 
A) Strategic 
B) Product 
C) Performance 
D) Functional 
E) Process

Question 8

A benchmark is an organization recognized for its exemplary operational performance.

Accepted Answer

A) True 
 B)False

Question 9

The 5w2h questions should be viewed in the context of a process.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is not one of the purposes of benchmarking?

Accepted Answer

A) learning from success 
B) national leadership 
C) stealing ideas 
D) beating industry standards 
E) best-in-world 
A) learning from success 
B) national leadership 
C) stealing ideas 
D) beating industry standards 
E) best-in-world

Question 11

Explain the use of performance measures or indicators in performance improvement.

Accepted Answer

A major consideration in performance imp

Question 12

Ajax Carpet Cleaning promises to clean 100 square feet of carpet for $15.00. Their work standard for such a job is $5.00 for labor and $2.00 for cleaning supplies. Since they use the customer's electricity, there are no other inputs in to the cleaning process. What is their labor productivity?

Accepted Answer

A) 3.00 
B) 7.50 
C) 20.00 
D) 10.0 
E) 50.0 
A) 3.00 
B) 7.50 
C) 20.00 
D) 10.0 
E) 50.0

Question 13

What is the formula used to calculate scrap efficiency?

Accepted Answer

A) scrap/cost of goods sold 
B) (cost of goods sold - scrap)/scrap 
C) cost of goods sold/scrap 
D) (scrap - cost of goods sold/scrap 
E) cost of goods sold × scrap 
A) scrap/cost of goods sold 
B) (cost of goods sold - scrap)/scrap 
C) cost of goods sold/scrap 
D) (scrap - cost of goods sold/scrap 
E) cost of goods sold × scrap

Question 14

Give examples of quality measures and structural measures of benchmarking data.

Accepted Answer

Quality measures include conformance-bas

Question 15

Which of the following steps in Xerox's 10-step process to benchmarking involves predicting whether the performance gap for the benchmarked processes will narrow or widen in the coming years?

Accepted Answer

A) develop action plans 
B) determine the current performance gap 
C) plan and conduct the investigation 
D) project future performance levels 
E) implement specific actions and monitor progress 
A) develop action plans 
B) determine the current performance gap 
C) plan and conduct the investigation 
D) project future performance levels 
E) implement specific actions and monitor progress

Question 16

The first step in Xerox's 10-step process to benchmarking is identifying whom to benchmark.

Accepted Answer

A) True 
 B)False

Question 17

Explain the concept of baselining.

Accepted Answer

A methodology that can be applied in ass

Question 18

In a benchmarking relationship, the initiator firm is the firm that is being studied.

Accepted Answer

A) True 
 B)False

Question 19

The ________ process involves identifying measures, establishing time frames for future data collection, gathering data, and analyzing data on an ongoing basis to identify performance trends and changes.

Accepted Answer

A) restructuring 
B) baselining 
C) reengineering 
D) reverse engineering 
E) benchmarking 
A) restructuring 
B) baselining 
C) reengineering 
D) reverse engineering 
E) benchmarking

Question 20

________ is defined as the fundamental rethinking and redesign of business processes.

Accepted Answer

A) Process redesign 
B) Benchmarking 
C) Baselining 
D) Reverse engineering 
E) Restructuring 
A) Process redesign 
B) Benchmarking 
C) Baselining 
D) Reverse engineering 
E) Restructuring

Define process redesign. State the two factors that are critical to achieving success through process redesign.

The ________ process of business process benchmarking results in outputs that are eventually sold to customers.

State Xerox's formal 10-step process to benchmarking.

Calculate the labor productivity of Firm A.

The cost of goods sold to scrap ratio is a multiple factor ratio.

Calculate the energy productivity of Firm A.

________ benchmarking involves observing how others compete.

A benchmark is an organization recognized for its exemplary operational performance.

The 5w2h questions should be viewed in the context of a process.

Which of the following is not one of the purposes of benchmarking?

Explain the use of performance measures or indicators in performance improvement.

Ajax Carpet Cleaning promises to clean 100 square feet of carpet for $15.00. Their work standard for such a job is $5.00 for labor and $2.00 for cleaning supplies. Since they use the customer's electricity, there are no other inputs in to the cleaning process. What is their labor productivity?

What is the formula used to calculate scrap efficiency?

Give examples of quality measures and structural measures of benchmarking data.

Which of the following steps in Xerox's 10-step process to benchmarking involves predicting whether the performance gap for the benchmarked processes will narrow or widen in the coming years?

The first step in Xerox's 10-step process to benchmarking is identifying whom to benchmark.

Explain the concept of baselining.

In a benchmarking relationship, the initiator firm is the firm that is being studied.

The ________ process involves identifying measures, establishing time frames for future data collection, gathering data, and analyzing data on an ongoing basis to identify performance trends and changes.

________ is defined as the fundamental rethinking and redesign of business processes.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters

Exam 6: The Voice of the Market

Define process redesign. State the two factors that are critical to achieving success through process redesign.

The ________ process of business process benchmarking results in outputs that are eventually sold to customers.

State Xerox's formal 10-step process to benchmarking.

Calculate the labor productivity of Firm A.

The cost of goods sold to scrap ratio is a multiple factor ratio.

Calculate the energy productivity of Firm A.

________ benchmarking involves observing how others compete.

A benchmark is an organization recognized for its exemplary operational performance.

The 5w2h questions should be viewed in the context of a process.

Which of the following is not one of the purposes of benchmarking?

Explain the use of performance measures or indicators in performance improvement.

Ajax Carpet Cleaning promises to clean 100 square feet of carpet for $15.00. Their work standard for such a job is $5.00 for labor and $2.00 for cleaning supplies. Since they use the customer's electricity, there are no other inputs in to the cleaning process. What is their labor productivity?

What is the formula used to calculate scrap efficiency?

Give examples of quality measures and structural measures of benchmarking data.

Which of the following steps in Xerox's 10-step process to benchmarking involves predicting whether the performance gap for the benchmarked processes will narrow or widen in the coming years?

The first step in Xerox's 10-step process to benchmarking is identifying whom to benchmark.

Explain the concept of baselining.

In a benchmarking relationship, the initiator firm is the firm that is being studied.

The ________ process involves identifying measures, establishing time frames for future data collection, gathering data, and analyzing data on an ongoing basis to identify performance trends and changes.

________ is defined as the fundamental rethinking and redesign of business processes.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters