Question 1

Dismantling competitors' products to understand the strengths and weaknesses of their designs is called reverse engineering.

Accepted Answer

A) True 
 B)False

Question 2

Baselining is a methodology utilized to inform managerial decision-making by assessing process redesign impacts.

Accepted Answer

A) True 
 B)False

Question 3

Ajax Carpet Cleaning promises to clean 100 square feet of carpet for $20.00. Their work standard for such a job is $5.00 for labor and $2.50 for cleaning supplies. Since they use the customer's electricity, there are no other inputs in to the cleaning process. What is their labor productivity?

Accepted Answer

A) 20.0 
B) 4.00 
C) 8.00 
D) 2.50 
E) 40.0 
A) 20.0 
B) 4.00 
C) 8.00 
D) 2.50 
E) 40.0

Question 4

In the conversion process, the feedback loop that involves gathering, analyzing, and using the data to adjust the process is called the ________ process.

Accepted Answer

A) control 
B) reengineering 
C) reconstruction 
D) development 
E) transformation 
A) control 
B) reengineering 
C) reconstruction 
D) development 
E) transformation

Question 5

The 5w2h concept is labeled as such because a business process benchmarking project should result in the answers to five questions.

Accepted Answer

A) True 
 B)False

Question 6

Describe the concept of functional benchmarking.

Accepted Answer

In functional benchmarking, a company fo

Question 7

Which of the following best defines the breadth factor of process redesign?

Accepted Answer

A) It refers to organizational elements such as responsibilities, measurements, information technology, and skills. 
B) It refers to the monitoring of key internal firm performance measures over time to identify trends such as improvement in managerial decision making. 
C) It refers to the impact of the process redesign to the entire organization. 
D) It refers to the dismantling of competitors' products to understand the strengths and weaknesses of their designs. 
E) It refers to the sharing of information between companies so that both can improve. 
A) It refers to organizational elements such as responsibilities, measurements, information technology, and skills. 
B) It refers to the monitoring of key internal firm performance measures over time to identify trends such as improvement in managerial decision making. 
C) It refers to the impact of the process redesign to the entire organization. 
D) It refers to the dismantling of competitors' products to understand the strengths and weaknesses of their designs. 
E) It refers to the sharing of information between companies so that both can improve.

Question 8

________ dictates that decisions are made based on the sound collection and analysis of data.

Accepted Answer

A) Strategic benchmarking 
B) Baselining 
C) Business process reengineering 
D) Management by fact 
E) Reverse engineering 
A) Strategic benchmarking 
B) Baselining 
C) Business process reengineering 
D) Management by fact 
E) Reverse engineering

Question 9

If the cost of goods sold reported by Champion Cooling Co. is equal to $600,000 and the scrap cost amounts to $50,000, what is their scrap efficiency?

Accepted Answer

A) 8.33 
B) 30.0 
C) 12.0 
D) 18.5 
E) 22.8 
A) 8.33 
B) 30.0 
C) 12.0 
D) 18.5 
E) 22.8

Question 10

Calculate the total factor productivity for Firm B.

Accepted Answer

A) 14.86 
B) 1.35 
C) 2.60 
D) 34.67 
E) 20.28 
A) 14.86 
B) 1.35 
C) 2.60 
D) 34.67 
E) 20.28

Question 11

The conversion process results in outputs that are eventually sold to customers.

Accepted Answer

A) True 
 B)False

Question 12

Strategic benchmarking involves observing how others compete.

Accepted Answer

A) True 
 B)False

Question 13

In performance benchmarking, the initiator firm focuses its observation and investigation on business processes.

Accepted Answer

A) True 
 B)False

Question 14

________ benchmarking often includes reverse engineering in order to develop new design ideas.

Accepted Answer

A) Product 
B) Strategic 
C) Process 
D) Financial 
E) Functional 
A) Product 
B) Strategic 
C) Process 
D) Financial 
E) Functional

Question 15

Management by fact dictates that decisions are made based on the sound collection and analysis of data.

Accepted Answer

A) True 
 B)False

Question 16

The goal of ________ benchmarking is to identify and to observe the best practices from one or more benchmark firms.

Accepted Answer

A) product 
B) strategic 
C) process 
D) financial 
E) functional 
A) product 
B) strategic 
C) process 
D) financial 
E) functional

Question 17

Quality measures include objectives, policies, and procedures followed by a firm.

Accepted Answer

A) True 
 B)False

Question 18

Total factor productivity is less sensitive to differences in costing conventions and accounting practices.

Accepted Answer

A) True 
 B)False

Question 19

The first step a benchmarking firm must take is to document current performance.

Accepted Answer

A) True 
 B)False

Question 20

Restructuring is defined as a fundamental rethinking and redesigning of business processes.

Accepted Answer

A) True 
 B)False

Dismantling competitors' products to understand the strengths and weaknesses of their designs is called reverse engineering.

Baselining is a methodology utilized to inform managerial decision-making by assessing process redesign impacts.

Ajax Carpet Cleaning promises to clean 100 square feet of carpet for $20.00. Their work standard for such a job is $5.00 for labor and $2.50 for cleaning supplies. Since they use the customer's electricity, there are no other inputs in to the cleaning process. What is their labor productivity?

In the conversion process, the feedback loop that involves gathering, analyzing, and using the data to adjust the process is called the ________ process.

The 5w2h concept is labeled as such because a business process benchmarking project should result in the answers to five questions.

Describe the concept of functional benchmarking.

Which of the following best defines the breadth factor of process redesign?

________ dictates that decisions are made based on the sound collection and analysis of data.

If the cost of goods sold reported by Champion Cooling Co. is equal to $600,000 and the scrap cost amounts to $50,000, what is their scrap efficiency?

Calculate the total factor productivity for Firm B.

The conversion process results in outputs that are eventually sold to customers.

Strategic benchmarking involves observing how others compete.

In performance benchmarking, the initiator firm focuses its observation and investigation on business processes.

________ benchmarking often includes reverse engineering in order to develop new design ideas.

Management by fact dictates that decisions are made based on the sound collection and analysis of data.

The goal of ________ benchmarking is to identify and to observe the best practices from one or more benchmark firms.

Quality measures include objectives, policies, and procedures followed by a firm.

Total factor productivity is less sensitive to differences in costing conventions and accounting practices.

The first step a benchmarking firm must take is to document current performance.

Restructuring is defined as a fundamental rethinking and redesigning of business processes.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters

Exam 6: The Voice of the Market

Dismantling competitors' products to understand the strengths and weaknesses of their designs is called reverse engineering.

Baselining is a methodology utilized to inform managerial decision-making by assessing process redesign impacts.

Ajax Carpet Cleaning promises to clean 100 square feet of carpet for $20.00. Their work standard for such a job is $5.00 for labor and $2.50 for cleaning supplies. Since they use the customer's electricity, there are no other inputs in to the cleaning process. What is their labor productivity?

In the conversion process, the feedback loop that involves gathering, analyzing, and using the data to adjust the process is called the ________ process.

The 5w2h concept is labeled as such because a business process benchmarking project should result in the answers to five questions.

Describe the concept of functional benchmarking.

Which of the following best defines the breadth factor of process redesign?

________ dictates that decisions are made based on the sound collection and analysis of data.

If the cost of goods sold reported by Champion Cooling Co. is equal to $600,000 and the scrap cost amounts to $50,000, what is their scrap efficiency?

Calculate the total factor productivity for Firm B.

The conversion process results in outputs that are eventually sold to customers.

Strategic benchmarking involves observing how others compete.

In performance benchmarking, the initiator firm focuses its observation and investigation on business processes.

________ benchmarking often includes reverse engineering in order to develop new design ideas.

Management by fact dictates that decisions are made based on the sound collection and analysis of data.

The goal of ________ benchmarking is to identify and to observe the best practices from one or more benchmark firms.

Quality measures include objectives, policies, and procedures followed by a firm.

Total factor productivity is less sensitive to differences in costing conventions and accounting practices.

The first step a benchmarking firm must take is to document current performance.

Restructuring is defined as a fundamental rethinking and redesigning of business processes.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters