Question 1

Services have more diverse quality attributes than products.

Accepted Answer

A) True 
 B)False

Question 2

________ refers to activities associated with guaranteeing the quality of a product or service.

Accepted Answer

A) Quality control 
B) Quality assurance 
C) Quality management 
D) Quality implementation 
E) Quality execution 
A) Quality control 
B) Quality assurance 
C) Quality management 
D) Quality implementation 
E) Quality execution

Question 3

According to the ________, there is a point at which investment in quality improvement will become uneconomical.

Accepted Answer

A) Deming value chain 
B) contingency theory 
C) Juran cost-benefit analysis 
D) Garvin quality matrix 
E) law of diminishing marginal returns 
A) Deming value chain 
B) contingency theory 
C) Juran cost-benefit analysis 
D) Garvin quality matrix 
E) law of diminishing marginal returns

Question 4

The advantage of the conformance definition of quality for products is that it is easily quantified.

Accepted Answer

A) True 
 B)False

Question 5

During statistical process control, if a process is ________ it will consistently produce products that meet specification.

Accepted Answer

A) redundant 
B) unstable 
C) capable 
D) stable 
E) concurrent 
A) redundant 
B) unstable 
C) capable 
D) stable 
E) concurrent

Question 6

Performance refers to the efficiency with which a product achieves its intended purpose.

Accepted Answer

A) True 
 B)False

Question 7

Value stream mapping and Six Sigma are upstream activities in supply chain management.

Accepted Answer

A) True 
 B)False

Question 8

________ involves collecting detailed information about a particular job.

Accepted Answer

A) Job forecast 
B) Job specification 
C) Job selection 
D) Job sharing 
E) Job analysis 
A) Job forecast 
B) Job specification 
C) Job selection 
D) Job sharing 
E) Job analysis

Question 9

In the ________ phase of quality control, a process is divided into its fundamental pieces.

Accepted Answer

A) synthesis 
B) analysis 
C) experimentation 
D) generalization 
E) relation 
A) synthesis 
B) analysis 
C) experimentation 
D) generalization 
E) relation

Question 10

________ is the degree to which a product tolerates stress or trauma without failing.

Accepted Answer

A) Serviceability 
B) Conformance 
C) Durability 
D) Performance 
E) Reliability 
A) Serviceability 
B) Conformance 
C) Durability 
D) Performance 
E) Reliability

Question 11

________ involves the processes that overarch and tie together the quality control and assurance activities.

Accepted Answer

A) Quality management 
B) Quality execution 
C) Quality implementation 
D) Quality testing 
E) Quality development 
A) Quality management 
B) Quality execution 
C) Quality implementation 
D) Quality testing 
E) Quality development

Question 12

All the activities associated with developing a product from concept development to final design and implementation are known as ________.

Accepted Answer

A) process design engineering 
B) life testing 
C) simultaneous engineering 
D) product design engineering 
E) concurrent design engineering 
A) process design engineering 
B) life testing 
C) simultaneous engineering 
D) product design engineering 
E) concurrent design engineering

Question 13

The operations management view of quality is rooted in the marketing approach.

Accepted Answer

A) True 
 B)False

Question 14

________ refers to the planning processes used by an organization to achieve a set of long-term goals.

Accepted Answer

A) SPC 
B) Concurrent engineering 
C) Product design engineering 
D) Value stream mapping 
E) Strategy 
A) SPC 
B) Concurrent engineering 
C) Product design engineering 
D) Value stream mapping 
E) Strategy

Question 15

Why are cross-functional teams becoming more common? What difficulties do they experience?

Accepted Answer

The supply chain encompasses many differ

Question 16

From an engineering perspective, engineers are primarily interested in ________.

Accepted Answer

A) applying mathematical problem-solving skills and models to the problems of business and industry 
B) taking a strategic management approach to solving problems 
C) focusing on the perceived quality of products and services 
D) ordering new machinery and updating the current machinery to the latest technology 
E) training the workforce to develop and utilize its full potential to meet the company's objectives 
A) applying mathematical problem-solving skills and models to the problems of business and industry 
B) taking a strategic management approach to solving problems 
C) focusing on the perceived quality of products and services 
D) ordering new machinery and updating the current machinery to the latest technology 
E) training the workforce to develop and utilize its full potential to meet the company's objectives

Question 17

A ________ perspective on quality involves a subjective assessment of the efficacy of every step on the process for the customer.

Accepted Answer

A) cultural 
B) value-added 
C) operations 
D) strategic management 
E) financial 
A) cultural 
B) value-added 
C) operations 
D) strategic management 
E) financial

Question 18

________ include traditional process improvement as well as value stream mapping.

Accepted Answer

A) Core process activities 
B) Upstream activities 
C) Inbound logistics 
D) Downstream activities 
E) Outbound logistics 
A) Core process activities 
B) Upstream activities 
C) Inbound logistics 
D) Downstream activities 
E) Outbound logistics

Question 19

Which of the following is an upstream activity in supply chain management?

Accepted Answer

A) value stream mapping 
B) Six Sigma 
C) customer support 
D) international sourcing 
E) shipping and logistics 
A) value stream mapping 
B) Six Sigma 
C) customer support 
D) international sourcing 
E) shipping and logistics

Question 20

What is employee empowerment?

Accepted Answer

Employee empowerment is of particular in

Services have more diverse quality attributes than products.

________ refers to activities associated with guaranteeing the quality of a product or service.

According to the ________, there is a point at which investment in quality improvement will become uneconomical.

The advantage of the conformance definition of quality for products is that it is easily quantified.

During statistical process control, if a process is ________ it will consistently produce products that meet specification.

Performance refers to the efficiency with which a product achieves its intended purpose.

Value stream mapping and Six Sigma are upstream activities in supply chain management.

________ involves collecting detailed information about a particular job.

In the ________ phase of quality control, a process is divided into its fundamental pieces.

________ is the degree to which a product tolerates stress or trauma without failing.

________ involves the processes that overarch and tie together the quality control and assurance activities.

All the activities associated with developing a product from concept development to final design and implementation are known as ________.

The operations management view of quality is rooted in the marketing approach.

________ refers to the planning processes used by an organization to achieve a set of long-term goals.

Why are cross-functional teams becoming more common? What difficulties do they experience?

From an engineering perspective, engineers are primarily interested in ________.

A ________ perspective on quality involves a subjective assessment of the efficacy of every step on the process for the customer.

________ include traditional process improvement as well as value stream mapping.

Which of the following is an upstream activity in supply chain management?

What is employee empowerment?

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters

Exam 1: Differing Perspectives on Quality

Services have more diverse quality attributes than products.

________ refers to activities associated with guaranteeing the quality of a product or service.

According to the ________, there is a point at which investment in quality improvement will become uneconomical.

The advantage of the conformance definition of quality for products is that it is easily quantified.

During statistical process control, if a process is ________ it will consistently produce products that meet specification.

Performance refers to the efficiency with which a product achieves its intended purpose.

Value stream mapping and Six Sigma are upstream activities in supply chain management.

________ involves collecting detailed information about a particular job.

In the ________ phase of quality control, a process is divided into its fundamental pieces.

________ is the degree to which a product tolerates stress or trauma without failing.

________ involves the processes that overarch and tie together the quality control and assurance activities.

All the activities associated with developing a product from concept development to final design and implementation are known as ________.

The operations management view of quality is rooted in the marketing approach.

________ refers to the planning processes used by an organization to achieve a set of long-term goals.

Why are cross-functional teams becoming more common? What difficulties do they experience?

From an engineering perspective, engineers are primarily interested in ________.

A ________ perspective on quality involves a subjective assessment of the efficacy of every step on the process for the customer.

________ include traditional process improvement as well as value stream mapping.

Which of the following is an upstream activity in supply chain management?

What is employee empowerment?

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters