Question 1

Operations was the first functional field of management to adopt quality as its own.

Accepted Answer

A) True 
 B)False

Question 2

The first theoretical attempt to link quality improvement to financial results was the ________.

Accepted Answer

A) Juran cost-benefit analysis 
B) Garvin quality matrix 
C) Deming value chain 
D) 360-degree evaluation 
E) law of diminishing marginal returns 
A) Juran cost-benefit analysis 
B) Garvin quality matrix 
C) Deming value chain 
D) 360-degree evaluation 
E) law of diminishing marginal returns

Question 3

What are the three spheres of quality?

Accepted Answer

A) quality costs, quality benefits, and quality control 
B) quality planning, quality execution, and quality control 
C) quality control, quality assurance, and quality management 
D) quality benefits, quality risks, and quality management 
E) quality costs, quality risks, and quality assurance 
A) quality costs, quality benefits, and quality control 
B) quality planning, quality execution, and quality control 
C) quality control, quality assurance, and quality management 
D) quality benefits, quality risks, and quality management 
E) quality costs, quality risks, and quality assurance

Question 4

________ theory presupposes that there is no theory or method for operating a business that can be applied in all instances.

Accepted Answer

A) Value-added 
B) Collaborative 
C) Cost-benefit 
D) Contingency 
E) Stochastic 
A) Value-added 
B) Collaborative 
C) Cost-benefit 
D) Contingency 
E) Stochastic

Question 5

What are the three phases included in the quality control sphere?

Accepted Answer

A) analysis, relation, and generalization 
B) investigation, experimentation, and discovery 
C) investigation, relation, and collaboration 
D) analysis, synthesis, and discovery 
E) investigation, experimentation, and generalization 
A) analysis, relation, and generalization 
B) investigation, experimentation, and discovery 
C) investigation, relation, and collaboration 
D) analysis, synthesis, and discovery 
E) investigation, experimentation, and generalization

Question 6

________ was the first functional field of management to adopt quality as its own.

Accepted Answer

A) Engineering 
B) Marketing 
C) Human resources 
D) Finance 
E) Operations 
A) Engineering 
B) Marketing 
C) Human resources 
D) Finance 
E) Operations

Question 7

The contingency approach to quality helps settle the different perceptions concerning the definition of quality.

Accepted Answer

A) True 
 B)False

Question 8

The relation phase of quality control involves perceiving how interrelationships apply to the larger phenomenon of quality being studied.

Accepted Answer

A) True 
 B)False

Question 9

Providing employee recognition and planning for quality improvement are activities related to quality management.

Accepted Answer

A) True 
 B)False

Question 10

Downstream activities include all of those activities involving interaction with suppliers.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is a downstream activity in supply chain management?

Accepted Answer

A) supplier qualification 
B) supplier development 
C) acceptance sampling 
D) international sourcing 
E) customer support 
A) supplier qualification 
B) supplier development 
C) acceptance sampling 
D) international sourcing 
E) customer support

Operations was the first functional field of management to adopt quality as its own.

The first theoretical attempt to link quality improvement to financial results was the ________.

What are the three spheres of quality?

________ theory presupposes that there is no theory or method for operating a business that can be applied in all instances.

What are the three phases included in the quality control sphere?

________ was the first functional field of management to adopt quality as its own.

The contingency approach to quality helps settle the different perceptions concerning the definition of quality.

The relation phase of quality control involves perceiving how interrelationships apply to the larger phenomenon of quality being studied.

Providing employee recognition and planning for quality improvement are activities related to quality management.

Downstream activities include all of those activities involving interaction with suppliers.

Which of the following is a downstream activity in supply chain management?

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters

Exam 1: Differing Perspectives on Quality

Operations was the first functional field of management to adopt quality as its own.

The first theoretical attempt to link quality improvement to financial results was the ________.

What are the three spheres of quality?

________ theory presupposes that there is no theory or method for operating a business that can be applied in all instances.

What are the three phases included in the quality control sphere?

________ was the first functional field of management to adopt quality as its own.

The contingency approach to quality helps settle the different perceptions concerning the definition of quality.

The relation phase of quality control involves perceiving how interrelationships apply to the larger phenomenon of quality being studied.

Providing employee recognition and planning for quality improvement are activities related to quality management.

Downstream activities include all of those activities involving interaction with suppliers.

Which of the following is a downstream activity in supply chain management?

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters