Question 1

Match the failure with its closest category: A failure to anticipate future uses of a product.

Accepted Answer

A)  Customer failure 
B)  Staff failure 
C)  Design failure 
D)  Supplier failure 
E)  Facilities failure 
A)  Customer failure 
B)  Staff failure 
C)  Design failure 
D)  Supplier failure 
E)  Facilities failure

Question 2

Which of the following is NOT a way of measuring failure?

Accepted Answer

A)  How often a failure occurs. 
B)  The amount of available operating time. 
C)  The satisfaction of customers with a product. 
D)  The chances of a failure occurring. 
A)  How often a failure occurs. 
B)  The amount of available operating time. 
C)  The satisfaction of customers with a product. 
D)  The chances of a failure occurring.

Question 3

There are a number of forms of failure analysis. An approach that makes use of a cheap and easily available source of information is:

Accepted Answer

A)  Product liability 
B)  Critical incident analysis 
C)  Accident investigation 
D)  Complaint analysis 
E)  Failure mode and effect analysis
F) Fault tree analysis 
A)  Product liability 
B)  Critical incident analysis 
C)  Accident investigation 
D)  Complaint analysis 
E)  Failure mode and effect analysis
F) Fault tree analysis

Question 4

For a system composed of 50 interdependent components which each have individual reliability of .99, the overall system reliability is:

Accepted Answer

A)  Below .70 
B)  Below .40 
C)  Below .65 
D)  Below .80 
A)  Below .70 
B)  Below .40 
C)  Below .65 
D)  Below .80

Question 5

Analysing the content of customer complaints to understand better the nature of the problem as it is perceived by the customer is called:

Accepted Answer

A)  Critical incident technique 
B)  Path analysis 
C)  Complaint analysis 
D)  Customer-focused analysis 
A)  Critical incident technique 
B)  Path analysis 
C)  Complaint analysis 
D)  Customer-focused analysis

Question 6

Maintenance work performed only after failure has taken place is known as:

Accepted Answer

A)  Run to breakdown (RT
B)  
B)  Condition-based maintenance (CBM) 
C)  Preventive maintenance (PM) 
A)  Run to breakdown (RT
B)  
B)  Condition-based maintenance (CBM) 
C)  Preventive maintenance (PM)

Question 7

Match the failure with its closest category: A computer breakdown in a bank.

Accepted Answer

A)  Supplier failure 
B)  Facilities failure 
C)  Customer failure 
D)  Staff failure 
E)  Design failure 
A)  Supplier failure 
B)  Facilities failure 
C)  Customer failure 
D)  Staff failure 
E)  Design failure

Question 8

One of the critical activities for an organisation when a failure has occurred is to understand why it has occurred. This activity is called:

Accepted Answer

A)  Critical path analysis 
B)  Feedback looping 
C)  Accident investigation 
D)  Failure analysis 
A)  Critical path analysis 
B)  Feedback looping 
C)  Accident investigation 
D)  Failure analysis

Question 9

The amount of available operating time relates to what when measuring failure?

Accepted Answer

A)  Availability 
B)  Failure rate 
C)  Quality 
D)  Reliability 
A)  Availability 
B)  Failure rate 
C)  Quality 
D)  Reliability

Question 10

The more interdependent components in a system:

Accepted Answer

A)  The lower its reliability 
B)  The more robust to failure 
C)  The higher its reliability 
D)  The greater the level of customer satisfaction 
A)  The lower its reliability 
B)  The more robust to failure 
C)  The higher its reliability 
D)  The greater the level of customer satisfaction

Question 11

Building redundancy into an operation means having backup systems or components in case of
failure.

Accepted Answer

A) True 
 B)False

Question 12

The reliability of an operation is normally NOT improved by which one of the following procedures?

Accepted Answer

A)  Ensuring some activities in the operation are 'fail-safe'. 
B)  Laying off employees who cause faults in the operation. 
C)  Designing out fail points in the operation. 
D)  Building redundancy into the operation. 
A)  Ensuring some activities in the operation are 'fail-safe'. 
B)  Laying off employees who cause faults in the operation. 
C)  Designing out fail points in the operation. 
D)  Building redundancy into the operation.

Match the failure with its closest category: A failure to anticipate future uses of a product.

Which of the following is NOT a way of measuring failure?

There are a number of forms of failure analysis. An approach that makes use of a cheap and easily available source of information is:

For a system composed of 50 interdependent components which each have individual reliability of .99, the overall system reliability is:

Analysing the content of customer complaints to understand better the nature of the problem as it is perceived by the customer is called:

Maintenance work performed only after failure has taken place is known as:

Match the failure with its closest category: A computer breakdown in a bank.

One of the critical activities for an organisation when a failure has occurred is to understand why it has occurred. This activity is called:

The amount of available operating time relates to what when measuring failure?

The more interdependent components in a system:

Building redundancy into an operation means having backup systems or components in case of failure.

The reliability of an operation is normally NOT improved by which one of the following procedures?

Introduction to Operations Management

Competitiveness, Strategic Planning, and Productivity

Demand Forecasting

Product Design

Strategic Capacity Planning

Process Design and Facility Layout

Workjob Design

Location Planning and Analysis

Management of Quality

Statistical Quality Control

Supply Chain Management

Inventory Management

Aggregate Operations Planning and Master Scheduling

Material Requirements Planning and Enterprise Resource Planning

Just-In-Time and Lean Production

Job and Staff Scheduling

Project Management

Waiting-Line Analysis

Tables

Working With the Normal Distribution

Filters

Exam 19: Answers to Selected Problems

Match the failure with its closest category: A failure to anticipate future uses of a product.

Which of the following is NOT a way of measuring failure?

There are a number of forms of failure analysis. An approach that makes use of a cheap and easily available source of information is:

For a system composed of 50 interdependent components which each have individual reliability of .99, the overall system reliability is:

Analysing the content of customer complaints to understand better the nature of the problem as it is perceived by the customer is called:

Maintenance work performed only after failure has taken place is known as:

Match the failure with its closest category: A computer breakdown in a bank.

One of the critical activities for an organisation when a failure has occurred is to understand why it has occurred. This activity is called:

The amount of available operating time relates to what when measuring failure?

The more interdependent components in a system:

Building redundancy into an operation means having backup systems or components in case of failure.

The reliability of an operation is normally NOT improved by which one of the following procedures?

Introduction to Operations Management

Competitiveness, Strategic Planning, and Productivity

Demand Forecasting

Product Design

Strategic Capacity Planning

Process Design and Facility Layout

Workjob Design

Location Planning and Analysis

Management of Quality

Statistical Quality Control

Supply Chain Management

Inventory Management

Aggregate Operations Planning and Master Scheduling

Material Requirements Planning and Enterprise Resource Planning

Just-In-Time and Lean Production

Job and Staff Scheduling

Project Management

Waiting-Line Analysis

Tables

Working With the Normal Distribution

Filters