Question 1

What is the name of the zone where factors are important to customers, but performance is below that of competitors?

Accepted Answer

A)  Delivery 
B)  Urgent action 
C)  Excess 
D)  Improve 
A)  Delivery 
B)  Urgent action 
C)  Excess 
D)  Improve

Question 2

Absolute performance standards are often not achievable in practice.

Accepted Answer

A) True 
 B)False

Question 3

The many types of benchmarking do NOT include:

Accepted Answer

A)  Performance benchmarking 
B)  Internal benchmarking 
C)  Competitive benchmarking 
D)  Purchaser-pays benchmarking 
A)  Performance benchmarking 
B)  Internal benchmarking 
C)  Competitive benchmarking 
D)  Purchaser-pays benchmarking

Question 4

Scrap level is a typical partial measure of which performance objective?

Accepted Answer

A)  Quality 
B)  Dependability 
C)  Speed 
D)  Cost 
A)  Quality 
B)  Dependability 
C)  Speed 
D)  Cost

Question 5

Benchmarking can be done quickly and easily.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is NOT noted as an advantage of Deming's approach to total quality management?

Accepted Answer

A)  Emphasises the role of statistical and quantitative methods. 
B)  Recognises the differences in contexts of Japan and North America. 
C)  Leadership and motivation are recognised as important. 
D)  Strong emphasis on the importance of people and participation in the problem-solving process. 
A)  Emphasises the role of statistical and quantitative methods. 
B)  Recognises the differences in contexts of Japan and North America. 
C)  Leadership and motivation are recognised as important. 
D)  Strong emphasis on the importance of people and participation in the problem-solving process.

Question 7

There are four main kinds of performance standard. Determine which is being described: a measure of whether the operation is getting better or worse over time is a:

Accepted Answer

A)  Historical standard 
B)  Target performance standard 
C)  Competitor performance standard 
D)  Absolute performance standard 
A)  Historical standard 
B)  Target performance standard 
C)  Competitor performance standard 
D)  Absolute performance standard

Question 8

One type of analysis starts by stating the problem and asking why the problem has occurred. These problems are then in turn examined to discover why they occur. What type of analysis is
Being described?

Accepted Answer

A)  Why-How 
B)  Why-When 
C)  What-Why 
D)  Why-Why 
A)  Why-How 
B)  Why-When 
C)  What-Why 
D)  Why-Why

Question 9

Which of the following partial measures of performance does NOT relate to the cost objective?

Accepted Answer

A)  Labour productivity 
B)  Cycle time 
C)  Utilisation of resources 
D)  Efficiency 
A)  Labour productivity 
B)  Cycle time 
C)  Utilisation of resources 
D)  Efficiency

Question 10

Which of the following is true of breakthrough improvement?

Accepted Answer

A)  Small steps 
B)  Continuous timeframe 
C)  Un-dramatic changes 
D)  Effort orientation on technology 
A)  Small steps 
B)  Continuous timeframe 
C)  Un-dramatic changes 
D)  Effort orientation on technology

Question 11

Average lateness of order is a measure of:

Accepted Answer

A)  Quality 
B)  Speed 
C)  Dependability 
D)  Flexibility 
E)  Cost 
A)  Quality 
B)  Speed 
C)  Dependability 
D)  Flexibility 
E)  Cost

Question 12

Average batch size is a measure of:

Accepted Answer

A)  Quality 
B)  Speed 
C)  Dependability 
D)  Flexibility 
E)  Cost 
A)  Quality 
B)  Speed 
C)  Dependability 
D)  Flexibility 
E)  Cost

Question 13

Time to change schedules is a measure of:

Accepted Answer

A)  Quality 
B)  Speed 
C)  Dependability 
D)  Flexibility 
E)  Cost 
A)  Quality 
B)  Speed 
C)  Dependability 
D)  Flexibility 
E)  Cost

Question 14

Cycle time is a measure of:

Accepted Answer

A)  Quality 
B)  Speed 
C)  Dependability 
D)  Flexibility 
E)  Cost 
A)  Quality 
B)  Speed 
C)  Dependability 
D)  Flexibility 
E)  Cost

Question 15

Which of the following partial measures of performance is concerned with the speed of performance objective?

Accepted Answer

A)  Time to change schedules 
B)  Order lead time 
C)  Percentage of orders delivered late 
D)  Average batch size 
A)  Time to change schedules 
B)  Order lead time 
C)  Percentage of orders delivered late 
D)  Average batch size

Question 16

There are four main kinds of performance standard. Determine which is being described: measure that is set arbitrarily to reflect some level of performance regarded as appropriate is a:

Accepted Answer

A)  Historical standard 
B)  Target performance standard 
C)  Competitor performance standard 
D)  Absolute performance standard 
A)  Historical standard 
B)  Target performance standard 
C)  Competitor performance standard 
D)  Absolute performance standard

Question 17

Which of the following is an example of benchmarking?

Accepted Answer

A)  An online retailer of computer accessories comparing the way it organises its warehouse with an online retailer of books. 
B)  A dishwasher manufacturer comparing the energy efficiency of its own products against competitors. 
C)  A hotel chain comparing room cleaning times in all its hotels. 
D)  All of the above. 
A)  An online retailer of computer accessories comparing the way it organises its warehouse with an online retailer of books. 
B)  A dishwasher manufacturer comparing the energy efficiency of its own products against competitors. 
C)  A hotel chain comparing room cleaning times in all its hotels. 
D)  All of the above.

Question 18

Which of the following may be considered a weakness of historical performance standards?

Accepted Answer

A)  They give no indication as to whether performance is satisfactory. 
B)  They give no indication as to relative improvements in performance. 
A)  They give no indication as to whether performance is satisfactory. 
B)  They give no indication as to relative improvements in performance.

What is the name of the zone where factors are important to customers, but performance is below that of competitors?

Absolute performance standards are often not achievable in practice.

The many types of benchmarking do NOT include:

Scrap level is a typical partial measure of which performance objective?

Benchmarking can be done quickly and easily.

Which of the following is NOT noted as an advantage of Deming's approach to total quality management?

There are four main kinds of performance standard. Determine which is being described: a measure of whether the operation is getting better or worse over time is a:

One type of analysis starts by stating the problem and asking why the problem has occurred. These problems are then in turn examined to discover why they occur. What type of analysis is Being described?

Which of the following partial measures of performance does NOT relate to the cost objective?

Which of the following is true of breakthrough improvement?

Average lateness of order is a measure of:

Average batch size is a measure of:

Time to change schedules is a measure of:

Cycle time is a measure of:

Which of the following partial measures of performance is concerned with the speed of performance objective?

There are four main kinds of performance standard. Determine which is being described: measure that is set arbitrarily to reflect some level of performance regarded as appropriate is a:

Which of the following is an example of benchmarking?

Which of the following may be considered a weakness of historical performance standards?

Introduction to Operations Management

Competitiveness, Strategic Planning, and Productivity

Demand Forecasting

Product Design

Strategic Capacity Planning

Process Design and Facility Layout

Workjob Design

Location Planning and Analysis

Management of Quality

Statistical Quality Control

Supply Chain Management

Inventory Management

Aggregate Operations Planning and Master Scheduling

Material Requirements Planning and Enterprise Resource Planning

Just-In-Time and Lean Production

Job and Staff Scheduling

Project Management

Answers to Selected Problems

Tables

Working With the Normal Distribution

Filters

Exam 18: Waiting-Line Analysis

What is the name of the zone where factors are important to customers, but performance is below that of competitors?

Absolute performance standards are often not achievable in practice.

The many types of benchmarking do NOT include:

Scrap level is a typical partial measure of which performance objective?

Benchmarking can be done quickly and easily.

Which of the following is NOT noted as an advantage of Deming's approach to total quality management?

There are four main kinds of performance standard. Determine which is being described: a measure of whether the operation is getting better or worse over time is a:

One type of analysis starts by stating the problem and asking why the problem has occurred. These problems are then in turn examined to discover why they occur. What type of analysis is Being described?

Which of the following partial measures of performance does NOT relate to the cost objective?

Which of the following is true of breakthrough improvement?

Average lateness of order is a measure of:

Average batch size is a measure of:

Time to change schedules is a measure of:

Cycle time is a measure of:

Which of the following partial measures of performance is concerned with the speed of performance objective?

There are four main kinds of performance standard. Determine which is being described: measure that is set arbitrarily to reflect some level of performance regarded as appropriate is a:

Which of the following is an example of benchmarking?

Which of the following may be considered a weakness of historical performance standards?

Introduction to Operations Management

Competitiveness, Strategic Planning, and Productivity

Demand Forecasting

Product Design

Strategic Capacity Planning

Process Design and Facility Layout

Workjob Design

Location Planning and Analysis

Management of Quality

Statistical Quality Control

Supply Chain Management

Inventory Management

Aggregate Operations Planning and Master Scheduling

Material Requirements Planning and Enterprise Resource Planning

Just-In-Time and Lean Production

Job and Staff Scheduling

Project Management

Answers to Selected Problems

Tables

Working With the Normal Distribution

Filters