Exam 22: Introducing and Managing Change

Which of the following causes of resistance to change comes about as a result of an individual worker's personal circumstances, rather than as a result of a manager's inadequate promotion of the change?

Which of the following statements is generally true in relation to predicting resistance to change?

Even where a change management initiative outlines new goals, systems and structures, and addresses technical practicalities, it is almost certain to fail if it cannot change people's behaviours.

Which of the following is a strategy that can be used to deal with resisters to change?

Which of the following is not related to monitoring the progress of a change process?

When introducing change, to give it the best chance of success, an organisation should:

A new law regulating safety in the workplace that organisations must make changes to comply with is an example of a pressure for change caused by:

Within a team, who should be able to monitor progress during a change process?

To successfully create a climate of certainty during a change process, it is important to explain what will change and why, but also to outline what will not change.

Gap analysis can be used in a change process to:

Which of the following skills may be necessary when promoting or initiating a change process?

Explaining why a change is necessary and what it is intended to achieve is part of:

When answering people's concerns and questions in relation to a change process, it is better to only provide the 'good' news, or information that is positive and will be perceived as such. It is also better to provide misinformation early on about aspects of the change process that are likely to meet with resistance, since these can be corrected later in the process, when the change is progressing more smoothly.

At which stage of accepting change is a worker who is willing to coordinate and cooperate with others to effectively implement a change?

The two types of change are, first, discontinuous change, which involves step-by-step change, and in which change builds slowly and is based on current practice; and, second, incremental change, which turns things upside-down.

The strategy that is likely to be most effective in countering resistance to change is:

Which of the following employees is likely to be most receptive to change?

An action plan for change should include:

If organisations that fall within the pattern of the S-curve of change fail to make great 'leaps', they will:

Choose the best answer. The most effective way to provide staff members involved in a change process with a sense of achievement is for a manager to: