Exam 8: Building Effective Working Relationships

Gabriel is put in charge of managing staff members in relation to the roll-out of new database software. Many staff members with poor computer skills are nervous about this change, and end up asking Gabriel many questions about whether what they are doing is right. Gabriel nurtures and helps the staff members, and manages the change very well. It is very likely that he is:

Which of the following statements is not necessarily true when it comes to promoting your ideas?

A leader-manager who gives credit when tasks succeed and accepts responsibility when they do not would be likely to earn the trust of those with whom they work or who they manage.

To build and maintain effective working relationships, you should respect:

Jim and Leslie disagree about the order in which the steps of a certain procedure should be implemented. They privately criticise one another, and stir up resentment and division within the organisation. The procedure is eventually implemented in the way Leslie wanted it to be implemented, but well past the date on which it should have been introduced. Because of this, the project is well over budget. The real problem that occurred in this scenario was:

If you have the ability to read and understand the undercurrents of relationships within your organisation, and to build good working relationships with the people around you, then you can be said to have:

If you place little importance on an issue and a relationship may be jeopardised if you pursue it, then the most sensible approach may be to:

A benefit of developing and maintaining strong networks is that they:

Pauline is a manager who is results-driven, extroverted, ambitious and strong-willed. Her personality type could best be classified as that of a:

If you were unsure as to how to act in a particular situation in your workplace, and so decided to consult your organisation's code of conduct, You would be acting:

Conflict in an organisation is always damaging, because someone always ends up being the 'loser'.

When you take responsibility for something, you:

Which of the following is not part of the process of solving the problem?

Developing self-awareness is vital to building effective workplace relationships because it:

Caving in to someone else's point of view in order to keep the peace even though you do not agree with it is an example of a:

When you disagree with a decision made by your manager, you should:

To manage effectively, you need:

According to Jung's theory of personality types, which of the following statements is true?

Which of the following statements is true of collaborating and compromising?

When faced with an unavoidable conflict situation, the most effective response is to act: