Exam 18: Solving Problems and Making Decisions

Asking, 'How regularly has the equipment been serviced?' is an example of:

The only way to actually fix a problem is to:

In an uncertain operating environment, managers are more likely to need to adopt a multi-focused decision-making style, while in a stable operating environment, a single-focused decision-making style may be more appropriate.

A manager orders a large quantity of stock at a discounted price from their supplier. Sales over the following period are poor, but the supplier offers the same deal three months later. The manager purchases another large quantity of the same item, but sales remain poor. The manager has fallen into the:

When choosing between alternatives, it may be desirable to conduct a risk analysis, especially where rapid change can occur. If this is the case, which of the following factors may need to be taken into account?

Which of the following statements is incorrect in relation to when it is or is not appropriate to involve team members in decision making?

When faced with making a decision, considering different perspectives by running your reasoning by people who are unlikely to agree with you and then examining both contradictory and supporting evidence with equal rigour can help you to avoid falling into the:

Which of the following shows the order in which we mentally process a decision or solution to a problem?

In an emergency, or when there is no other possible course of action, it is likely that the most appropriate way to make a decision would be to adopt the:

Which of the following is not a benefit of a programmed decision or an automatic response?

To prioritise a range of decisions, each decision should be assessed according to:

The benefit of using a diagram such as a cause-and-effect or a fishbone diagram to analyse a problem is that:

To drill down to the root cause of a problem, you should ask, 'Why?':

In which types of situations would it be appropriate to apply a programmed decision?

Which of the following is not recommended when it comes to involving your team in decision making?

The three components of implementing a decision are:

Once the goal to be achieved has been determined, the next step in the problem-solving and decision-making process is to:

In what type of situations are unknowables most likely to be present?

A manager who seeks creative decisions based on receiving significant input from those around them demonstrates:

Reaching decisions by voting and consensus are close to the same thing, since in both methods everyone agrees with the final outcome, or decision.