Question 1

Analytics, which allows organisations to analyse large sets of data, can help businesses to:

Accepted Answer

A)  analyse market trends. 
B)  target their advertising to potential customers. 
C)  predict consumer behaviour. 
D)  provide new efficiencies for customers. 
E)  All of these responses are correct. 
A)  analyse market trends. 
B)  target their advertising to potential customers. 
C)  predict consumer behaviour. 
D)  provide new efficiencies for customers. 
E)  All of these responses are correct. E

Question 2

While it may not necessarily be illegal to exploit workers in poorer countries by paying them poor wages and providing poor working conditions, organisations take a risk if they do this because of the possible public backlash resulting in bad publicity and their products or services being boycotted.

Accepted Answer

A) True 
 B)False  True

Question 3

Although research by the Australian Federal Government reveals that 29 per cent of Australian companies publish a sustainability report, the problem with this statistic is that:

Accepted Answer

A)  over half of those organisations were found to provide inaccurate or false data. 
B)  only six of those organisations had their reports audited. 
C)  most of these organisations were small, and had little environmental impact. 
D)  the aspects of sustainability that were measured were not in line with international standards. 
E)  All of these responses are correct. 
A)  over half of those organisations were found to provide inaccurate or false data. 
B)  only six of those organisations had their reports audited. 
C)  most of these organisations were small, and had little environmental impact. 
D)  the aspects of sustainability that were measured were not in line with international standards. 
E)  All of these responses are correct. B

Question 4

With a tightening of the labour market making worker retention imperative, the organisations that will be least likely to retain their workers are those that offer:

Accepted Answer

A)  more flexible working arrangements. 
B)  job sharing arrangements. 
C)  interesting, challenging work. 
D)  set hours of work that cannot be changed. 
E)  All of these responses are correct. 
A)  more flexible working arrangements. 
B)  job sharing arrangements. 
C)  interesting, challenging work. 
D)  set hours of work that cannot be changed. 
E)  All of these responses are correct.

Question 5

Unhappy employees working in knowledge and service organisations can potentially be costly to an organisation because:

Accepted Answer

A)  they may leave the organisation, leading to expensive and time-consuming recruitment processes to replace them. 
B)  they may not promote the organisation as a good place to work to other potential employees who may have valuable skills that the organisation requires. 
C)  this can result in the loss of word-of-mouth recommendations for the organisation, which can be vital for successful recruitment in tight labour markets. 
D)  once they have left, they may entice other skilled employees to leave the organisation and follow them. 
E)  All of these responses are correct. 
A)  they may leave the organisation, leading to expensive and time-consuming recruitment processes to replace them. 
B)  they may not promote the organisation as a good place to work to other potential employees who may have valuable skills that the organisation requires. 
C)  this can result in the loss of word-of-mouth recommendations for the organisation, which can be vital for successful recruitment in tight labour markets. 
D)  once they have left, they may entice other skilled employees to leave the organisation and follow them. 
E)  All of these responses are correct.

Question 6

A frequent flyer program that rewards customers who regularly fly with an airline, and that has the effect of increasing customer loyalty, is an example of:

Accepted Answer

A)  human capital. 
B)  relationship capital. 
C)  structural capital. 
D)  All of these responses are correct. 
E)  None of these responses are correct. 
A)  human capital. 
B)  relationship capital. 
C)  structural capital. 
D)  All of these responses are correct. 
E)  None of these responses are correct.

Question 7

Workers employed on the basis of casual work agreements enjoy not only greater flexibility in the hours they work but also the same entitlements as part-time and full-time employees in relation to annual leave, long-service leave, personal leave and superannuation.

Accepted Answer

A) True 
 B)False

Question 8

Increasing the number of people the government allows into the country through immigration may be important to Australian businesses because:

Accepted Answer

A)  it may stimulate demand for new products and services. 
B)  it may increase the diversity of skills of workers. 
C)  it may affect the overall level of consumer spending. 
D)  it may force businesses to rethink the way they promote their products and services. 
E)  All of these responses are correct. 
A)  it may stimulate demand for new products and services. 
B)  it may increase the diversity of skills of workers. 
C)  it may affect the overall level of consumer spending. 
D)  it may force businesses to rethink the way they promote their products and services. 
E)  All of these responses are correct.

Question 9

Select the correct response to fill in the blank. 'The structure of Australia's "new workforce" has had a significant effect on the way that managers must manage their workers, because when _____________ becomes the most important resource, people become more valuable, since production and potential profits reside within people.'

Accepted Answer

A)  machinery 
B)  factories 
C)  land 
D)  knowledge 
E)  capital 
A)  machinery 
B)  factories 
C)  land 
D)  knowledge 
E)  capital

Question 10

For organisations to remain competitive, they need to think carefully about which raw materials they will use to produce their goods or services, because:

Accepted Answer

A)  the increasing scarcity of non-renewable resources is making them more expensive, and will force businesses to increase the prices of their products or services. 
B)  renewable resources are of a higher quality than non-renewable resources. 
C)  there will be greater availability of non-renewable resources than renewable resources in the longer term. 
D)  organisations using renewable resources can obtain them at a lower price. 
E)  All of these responses are correct. 
A)  the increasing scarcity of non-renewable resources is making them more expensive, and will force businesses to increase the prices of their products or services. 
B)  renewable resources are of a higher quality than non-renewable resources. 
C)  there will be greater availability of non-renewable resources than renewable resources in the longer term. 
D)  organisations using renewable resources can obtain them at a lower price. 
E)  All of these responses are correct.

Question 11

What types of skills do leader-managers in modern organisational environments require?

Accepted Answer

A)  Left-brain skills for planning and problem solving 
B)  'Soft' skills, such as the ability to listen and achieve consensus and to set a personal example 
C)  Flexibility and the ability to cope with uncertainty and to think strategically 
D)  Right-brain skills for understanding themselves and working effectively with others 
E)  All of these responses are correct. 
A)  Left-brain skills for planning and problem solving 
B)  'Soft' skills, such as the ability to listen and achieve consensus and to set a personal example 
C)  Flexibility and the ability to cope with uncertainty and to think strategically 
D)  Right-brain skills for understanding themselves and working effectively with others 
E)  All of these responses are correct.

Question 12

One of the main reasons that unskilled manufacturing jobs are declining at a rapid rate is because 3-D digital production techniques are allowing products to be built layer upon layer, rather than through raw materials being bashed, bent or removed to produce the same result.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is true in relation to the triple bottom line?

Accepted Answer

A)  It measures an organisation's responsibility to its shareholders and employees. 
B)  It measures an organisation's responsibility to the government. 
C)  It measures an organisation's responsibility to the economy and society. 
D)  It measures an organisation's responsibility to its direct customers. 
E)  All of these responses are correct. 
A)  It measures an organisation's responsibility to its shareholders and employees. 
B)  It measures an organisation's responsibility to the government. 
C)  It measures an organisation's responsibility to the economy and society. 
D)  It measures an organisation's responsibility to its direct customers. 
E)  All of these responses are correct.

Question 14

Which of the following statements is correct in relation to the growth of exports in different industries in Australia?

Accepted Answer

A)  Manufacturing overtook minerals, which overtook agriculture. 
B)  Agriculture overtook manufacturing, which overtook minerals. 
C)  Services overtook minerals, which overtook manufacturing. 
D)  Services overtook agriculture, which overtook manufacturing. 
E)  Services overtook manufacturing, which overtook minerals. 
A)  Manufacturing overtook minerals, which overtook agriculture. 
B)  Agriculture overtook manufacturing, which overtook minerals. 
C)  Services overtook minerals, which overtook manufacturing. 
D)  Services overtook agriculture, which overtook manufacturing. 
E)  Services overtook manufacturing, which overtook minerals.

Question 15

Characteristics of Australia's 'new workforce' include:

Accepted Answer

A)  a more diverse workforce. 
B)  a smaller, but older workforce. 
C)  a more casualised workforce. 
D)  a workforce in which the emphasis is on mental rather than physical skills. 
E)  All of these responses are correct. 
A)  a more diverse workforce. 
B)  a smaller, but older workforce. 
C)  a more casualised workforce. 
D)  a workforce in which the emphasis is on mental rather than physical skills. 
E)  All of these responses are correct.

Question 16

Managers may need to manage the work performance of workers who perform specific work for an organisation for a limited time period, and who are paid on the basis of an agreement covering that work. Such a worker is an example of a:

Accepted Answer

A)  temporary employee. 
B)  casual employee. 
C)  contractor. 
D)  full-time employee. 
E)  part-time employee. 
A)  temporary employee. 
B)  casual employee. 
C)  contractor. 
D)  full-time employee. 
E)  part-time employee.

Question 17

Using email software such as Microsoft Outlook to schedule team meetings, invite discussion topic suggestions and notify staff members about day-to-day matters is an example of:

Accepted Answer

A)  communication skills. 
B)  interpersonal skills. 
C)  'soft' skills. 
D)  technical skills. 
E)  time management skills. 
A)  communication skills. 
B)  interpersonal skills. 
C)  'soft' skills. 
D)  technical skills. 
E)  time management skills.

Question 18

Organisations are most likely to outsource:

Accepted Answer

A)  maintenance and other specialist work. 
B)  non-essential functions. 
C)  secondary functions. 
D)  administrative work (such as human resources). 
E)  All of these responses are correct. 
A)  maintenance and other specialist work. 
B)  non-essential functions. 
C)  secondary functions. 
D)  administrative work (such as human resources). 
E)  All of these responses are correct.

Question 19

Advances in communications technology have affected the ways that managers may need to manage their employees because:

Accepted Answer

A)  they may manage employees in different locations who they may never actually meet face-to-face. 
B)  they must continually train their employees to use new technology. 
C)  employees using new technology need to be given greater independence in the way they work. 
D)  it is more important than ever for managers to get employees to regularly meet and interact to ensure ongoing team harmony and cooperation. 
E)  employees no longer need to be managed face-to-face; this can be done more efficiently using email. 
A)  they may manage employees in different locations who they may never actually meet face-to-face. 
B)  they must continually train their employees to use new technology. 
C)  employees using new technology need to be given greater independence in the way they work. 
D)  it is more important than ever for managers to get employees to regularly meet and interact to ensure ongoing team harmony and cooperation. 
E)  employees no longer need to be managed face-to-face; this can be done more efficiently using email.

Question 20

Which of the following demographic changes is true in relation to Australia?

Accepted Answer

A)  The Australian population is becoming more homogenised, or similar. 
B)  Marriage is becoming more common. 
C)  Australians are having more children than they did in the past. 
D)  Australians are living longer than they ever have. 
E)  Australians are marrying younger than they did in the past. 
A)  The Australian population is becoming more homogenised, or similar. 
B)  Marriage is becoming more common. 
C)  Australians are having more children than they did in the past. 
D)  Australians are living longer than they ever have. 
E)  Australians are marrying younger than they did in the past.

Exam 1: The Changing World of Work

Analytics, which allows organisations to analyse large sets of data, can help businesses to:

Although research by the Australian Federal Government reveals that 29 per cent of Australian companies publish a sustainability report, the problem with this statistic is that:

With a tightening of the labour market making worker retention imperative, the organisations that will be least likely to retain their workers are those that offer:

Unhappy employees working in knowledge and service organisations can potentially be costly to an organisation because:

A frequent flyer program that rewards customers who regularly fly with an airline, and that has the effect of increasing customer loyalty, is an example of:

Workers employed on the basis of casual work agreements enjoy not only greater flexibility in the hours they work but also the same entitlements as part-time and full-time employees in relation to annual leave, long-service leave, personal leave and superannuation.

Increasing the number of people the government allows into the country through immigration may be important to Australian businesses because:

For organisations to remain competitive, they need to think carefully about which raw materials they will use to produce their goods or services, because:

What types of skills do leader-managers in modern organisational environments require?

One of the main reasons that unskilled manufacturing jobs are declining at a rapid rate is because 3-D digital production techniques are allowing products to be built layer upon layer, rather than through raw materials being bashed, bent or removed to produce the same result.

Which of the following is true in relation to the triple bottom line?

Which of the following statements is correct in relation to the growth of exports in different industries in Australia?

Characteristics of Australia's 'new workforce' include:

Managers may need to manage the work performance of workers who perform specific work for an organisation for a limited time period, and who are paid on the basis of an agreement covering that work. Such a worker is an example of a:

Using email software such as Microsoft Outlook to schedule team meetings, invite discussion topic suggestions and notify staff members about day-to-day matters is an example of:

Organisations are most likely to outsource:

Advances in communications technology have affected the ways that managers may need to manage their employees because:

Which of the following demographic changes is true in relation to Australia?

The Operating Environment

The Formal Organisation

The Informal Organisation

Establishing and Managing Priorities

Building a Strong Communication Foundation

Strengthening Your Personal Skills

Building Effective Working Relationships

Understanding Leadership

Understanding Motivation, Engagement and Retention

Increasing Performance and Productivity

Assigning Work and Delegating Duties

Building Productive Work Teams

Leading Todays Teams

Providing Formal and Informal Performance Feedback

Managing Underperformance

Developing, Managing and Monitoring Operational Plans

Solving Problems and Making Decisions

Satisfying the Quality, Innovation and Continuous Improvement Imperatives

Caring for Customers

Planning and Managing Projects

Introducing and Managing Change

Identifying and Managing Risks

Managing for Sustainability

Recruiting and Inducting Employees

Making the Most of Diversity

Encouraging a Learning Environment and Developing Employees

Leading and Attending Meetings

Ensuring a Safe and Healthy Workplace

Managing for Psychological Safety and Well-Being

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