Question 1

Which of the following is not something the 'balcony overview' assists a manager with?

Accepted Answer

A)  Setting priorities 
B)  Establishing a work schedule 
C)  Achieving a realistic work-life balance 
D)  Focusing their own efforts 
E)  Monitoring their own performance 
A)  Setting priorities 
B)  Establishing a work schedule 
C)  Achieving a realistic work-life balance 
D)  Focusing their own efforts 
E)  Monitoring their own performance C

Question 2

As part of a professional development plan - which will provide you with the ability to change jobs, industries or careers - it is important to include developing:

Accepted Answer

A)  portable skills. 
B)  technical skills. 
C)  information technology (IT) skills. 
D)  industry-specific skills. 
E)  'hard' skills. 
A)  portable skills. 
B)  technical skills. 
C)  information technology (IT) skills. 
D)  industry-specific skills. 
E)  'hard' skills. A

Question 3

Suppose you are a manager and ask yourself the question, 'Do I do any tasks that are urgent, but not important?' What you are really asking is:

Accepted Answer

A)  'Which tasks are important?' 
B)  'What important activities and tasks do I take on?' 
C)  'Could I delegate any of these tasks?' 
D)  'Could I complete these tasks more effectively by doing them earlier?' 
E)  'Why should these tasks be done at all?' 
A)  'Which tasks are important?' 
B)  'What important activities and tasks do I take on?' 
C)  'Could I delegate any of these tasks?' 
D)  'Could I complete these tasks more effectively by doing them earlier?' 
E)  'Why should these tasks be done at all?' C

Question 4

Generally speaking, if you needed some help to you improve your current job performance, you would seek out a coach.

Accepted Answer

A) True 
 B)False

Question 5

What is the first step you must take when monitoring performance?

Accepted Answer

A)  Measure actual performance. 
B)  Compare actual performance with targeted performance. 
C)  Correct any deviations. 
D)  Wait at least a year, so that data on performance is available. 
E)  Any of the above could be the first step. 
A)  Measure actual performance. 
B)  Compare actual performance with targeted performance. 
C)  Correct any deviations. 
D)  Wait at least a year, so that data on performance is available. 
E)  Any of the above could be the first step.

Question 6

A measure of success is also commonly referred to as a key performance indicator (KPI).

Accepted Answer

A) True 
 B)False

Question 7

Keeping a 'To do' list allows a manager to remain focused on the tasks that will help to achieve their goals no matter what else may come up. This means they will work in a manner that is:

Accepted Answer

A)  ad hoc. 
B)  reactive. 
C)  spontaneous. 
D)  proactive. 
E)  passive. 
A)  ad hoc. 
B)  reactive. 
C)  spontaneous. 
D)  proactive. 
E)  passive.

Question 8

A Gantt chart is most commonly used as a scheduling device:

Accepted Answer

A)  in a high-volume work area. 
B)  in a high-risk work area. 
C)  where there are few work steps and results are accomplished quickly. 
D)  where there are many tasks to complete in a short period of time. 
E)  when undertaking lengthy projects. 
A)  in a high-volume work area. 
B)  in a high-risk work area. 
C)  where there are few work steps and results are accomplished quickly. 
D)  where there are many tasks to complete in a short period of time. 
E)  when undertaking lengthy projects.

Question 9

The correct sequence, from first to last, in which to apply the steps of the learning cycle is:

Accepted Answer

A)  experience, plan, review, conclude. 
B)  experience, review, conclude, plan. 
C)  plan, experience, review, conclude. 
D)  plan, review, experience, conclude. 
E)  experience, plan, conclude, review. 
A)  experience, plan, review, conclude. 
B)  experience, review, conclude, plan. 
C)  plan, experience, review, conclude. 
D)  plan, review, experience, conclude. 
E)  experience, plan, conclude, review.

Question 10

In which of the following categories would measuring the number of products returned by customers due to manufacturing defects be a measure of success?

Accepted Answer

A)  Cost 
B)  Quality 
C)  Quantity 
D)  Safety 
E)  Time 
A)  Cost 
B)  Quality 
C)  Quantity 
D)  Safety 
E)  Time

Question 11

In an organisational context, 'role perception' means:

Accepted Answer

A)  acting in a way you disagree with so as to achieve a personal goal. 
B)  behaving according to a set of concepts that you have defined as appropriate in relation to a particular workplace or organisational context. 
C)  acting in such a way as to manipulate work colleagues into doing things they would not normally be prepared to do. 
D)  making sure you are on good terms with everybody at your workplace so as to further your career. 
E)  All of these responses are correct. 
A)  acting in a way you disagree with so as to achieve a personal goal. 
B)  behaving according to a set of concepts that you have defined as appropriate in relation to a particular workplace or organisational context. 
C)  acting in such a way as to manipulate work colleagues into doing things they would not normally be prepared to do. 
D)  making sure you are on good terms with everybody at your workplace so as to further your career. 
E)  All of these responses are correct.

Question 12

For an organisation, a person's ability to adapt to change is an example of their:

Accepted Answer

A)  intrinsic value. 
B)  extrinsic value. 
C)  current value. 
D)  future value. 
E)  past value. 
A)  intrinsic value. 
B)  extrinsic value. 
C)  current value. 
D)  future value. 
E)  past value.

Question 13

Breaking down big tasks into a series of smaller tasks is one strategy that managers can use to address the problem of:

Accepted Answer

A)  procrastination. 
B)  lacking the skill necessary to undertake the task. 
C)  lacking the time necessary to undertake the task. 
D)  interruptions. 
E)  competing priorities. 
A)  procrastination. 
B)  lacking the skill necessary to undertake the task. 
C)  lacking the time necessary to undertake the task. 
D)  interruptions. 
E)  competing priorities.

Question 14

If, as a manager, you chose to fix a jam in the photocopier - which could be fixed by someone else - it would be an example of:

Accepted Answer

A)  manager-imposed work. 
B)  system-imposed work. 
C)  discretionary work. 
D)  other-imposed work. 
E)  None of these responses are correct. 
A)  manager-imposed work. 
B)  system-imposed work. 
C)  discretionary work. 
D)  other-imposed work. 
E)  None of these responses are correct.

Question 15

If a manager multitasks all the time, it is:

Accepted Answer

A)  likely to be a positive thing, because it will show others they are working hard. 
B)  likely to be a negative thing, because it will show others they are disorganised. 
C)  likely to be a positive thing, because it will show others they are efficient and able to work on more than one task at a time. 
D)  likely to be a negative thing, because it is only possible to fully concentrate on one task at a time; therefore, it can slow progress and result in more mistakes being made. 
E)  neither positive nor negative, since they will accomplish more, but at the same time make more errors. 
A)  likely to be a positive thing, because it will show others they are working hard. 
B)  likely to be a negative thing, because it will show others they are disorganised. 
C)  likely to be a positive thing, because it will show others they are efficient and able to work on more than one task at a time. 
D)  likely to be a negative thing, because it is only possible to fully concentrate on one task at a time; therefore, it can slow progress and result in more mistakes being made. 
E)  neither positive nor negative, since they will accomplish more, but at the same time make more errors.

Question 16

Lag indicators are an effective means of addressing below-target performance because they measure what is happening as it occurs; whereas lead indicators provide an historical performance perspective.

Accepted Answer

A) True 
 B)False

Question 17

An effectively written job purpose statement should:

Accepted Answer

A)  detail every aspect of a particular job and be several pages in length. 
B)  list each of the individual responsibilities of a particular job. 
C)  list what is required to undertake a particular job, but not differentiate between what is important and what is not important. 
D)  be short and to the point, showing why the job exists and why it is important. 
E)  provide a detailed explanation of why a job exists and why it is important. 
A)  detail every aspect of a particular job and be several pages in length. 
B)  list each of the individual responsibilities of a particular job. 
C)  list what is required to undertake a particular job, but not differentiate between what is important and what is not important. 
D)  be short and to the point, showing why the job exists and why it is important. 
E)  provide a detailed explanation of why a job exists and why it is important.

Question 18

Which of the following should you not do as part of building a professional reputation?

Accepted Answer

A)  Give credit to others where it is due 
B)  Only show respect to people who can advance your career 
C)  Decide on an image of yourself that you wish to project, and then act, speak and write in ways that support that image 
D)  Build actual and virtual relationships with people who can help you in your career 
E)  Maintain a positive and professional attitude 
A)  Give credit to others where it is due 
B)  Only show respect to people who can advance your career 
C)  Decide on an image of yourself that you wish to project, and then act, speak and write in ways that support that image 
D)  Build actual and virtual relationships with people who can help you in your career 
E)  Maintain a positive and professional attitude

Question 19

When you decide it is time to move on from a position or organisation, you should:

Accepted Answer

A)  Advise your boss first 
B)  See out your notice period 
C)  Complete all work as far as possible 
D)  Write a handover for your replacement 
E)  All of these responses are correct. 
A)  Advise your boss first 
B)  See out your notice period 
C)  Complete all work as far as possible 
D)  Write a handover for your replacement 
E)  All of these responses are correct.

Question 20

When receiving negative feedback, it is best to:

Accepted Answer

A)  ignore it, because it can lower your self-esteem. 
B)  contradict the person providing the feedback and point out why they are wrong. 
C)  criticise the person providing the feedback. 
D)  take the feedback on board, and wait until later to consider whether or not it is valid. 
E)  show the person providing the feedback that you are upset with what they have said in the hope that they will change it. 
A)  ignore it, because it can lower your self-esteem. 
B)  contradict the person providing the feedback and point out why they are wrong. 
C)  criticise the person providing the feedback. 
D)  take the feedback on board, and wait until later to consider whether or not it is valid. 
E)  show the person providing the feedback that you are upset with what they have said in the hope that they will change it.

Exam 5: Establishing and Managing Priorities

Which of the following is not something the 'balcony overview' assists a manager with?

As part of a professional development plan - which will provide you with the ability to change jobs, industries or careers - it is important to include developing:

Suppose you are a manager and ask yourself the question, 'Do I do any tasks that are urgent, but not important?' What you are really asking is:

Generally speaking, if you needed some help to you improve your current job performance, you would seek out a coach.

What is the first step you must take when monitoring performance?

A measure of success is also commonly referred to as a key performance indicator (KPI).

Keeping a 'To do' list allows a manager to remain focused on the tasks that will help to achieve their goals no matter what else may come up. This means they will work in a manner that is:

A Gantt chart is most commonly used as a scheduling device:

The correct sequence, from first to last, in which to apply the steps of the learning cycle is:

In which of the following categories would measuring the number of products returned by customers due to manufacturing defects be a measure of success?

In an organisational context, 'role perception' means:

For an organisation, a person's ability to adapt to change is an example of their:

Breaking down big tasks into a series of smaller tasks is one strategy that managers can use to address the problem of:

If, as a manager, you chose to fix a jam in the photocopier - which could be fixed by someone else - it would be an example of:

If a manager multitasks all the time, it is:

Lag indicators are an effective means of addressing below-target performance because they measure what is happening as it occurs; whereas lead indicators provide an historical performance perspective.

An effectively written job purpose statement should:

Which of the following should you not do as part of building a professional reputation?

When you decide it is time to move on from a position or organisation, you should:

When receiving negative feedback, it is best to:

The Changing World of Work

The Operating Environment

The Formal Organisation

The Informal Organisation

Building a Strong Communication Foundation

Strengthening Your Personal Skills

Building Effective Working Relationships

Understanding Leadership

Understanding Motivation, Engagement and Retention

Increasing Performance and Productivity

Assigning Work and Delegating Duties

Building Productive Work Teams

Leading Todays Teams

Providing Formal and Informal Performance Feedback

Managing Underperformance

Developing, Managing and Monitoring Operational Plans

Solving Problems and Making Decisions

Satisfying the Quality, Innovation and Continuous Improvement Imperatives

Caring for Customers

Planning and Managing Projects

Introducing and Managing Change

Identifying and Managing Risks

Managing for Sustainability

Recruiting and Inducting Employees

Making the Most of Diversity

Encouraging a Learning Environment and Developing Employees

Leading and Attending Meetings

Ensuring a Safe and Healthy Workplace

Managing for Psychological Safety and Well-Being

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